SUPPORT
y
T
ECHNICAL SUPPORT E-SWIN
When in doubt about the use of your device, please contact our technical service by acces-
sing your client account on
prostore.esw-beauty.com
, then click on "Contact us & After
sales service"
y
W
ARNING MESSAGE
If one of the warning message below appears: you can follow the instructions in the co-
lumn “What to do?”or contact our After Sales service (screen
A
).
A
Screen Display
Meaning
What to do?
SECU
01
No flash detected. The device
does not detect the cartridge.
Insert the new
optic
cartridge by carefully following the handling
instructions.
SECU
02
No cartridge detected.
The device doesn't work.
Insert the
optic
cartridge by carefully following the handling instructions.
SECU
06
Temporary blocking.
Wait for the procedure that cools down the optical parts of the applicator to
end.
SECU
03
SECU
04
SECU
05
SECU
07
SECU
09
Your device is blocked.
Contact our technical department, on your client account at
prostore.esw-beauty.com
, then click on "Contact us & After sales service"
SECU
12
Your device is not blocked.
But contact our technical department, on your client account at
prostore.esw-beauty.com
, then click on "Contact us & After sales service"
SECU
14
Loss of connection with the
activation card.
Check that the activation card is present and is running smoothly.
Just insert it in the slot provided for this purpose.
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