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Warranty and Repair Policy
Warranty Period
Exclusive Warranty- Horizon Hobby, Inc., (Horizon)
warranties that the Products purchased (the “Product”)
will be free from defects in materials and workmanship
at the date of purchase by the Purchaser.
Limited Warranty
Horizon reserves the right to change or modify this
warranty without notice and disclaims all other
warranties, express or implied.
(a) This warranty is limited to the original Purchaser
(“Purchaser”) and is not transferable. REPAIR OR
REPLACEMENT AS PROVIDED UNDER THIS
WARRANTY IS THE EXCLUSIVE REMEDY OF THE
PURCHASER. This warranty covers only those
Products purchased from an authorized Horizon
dealer. Third party transactions are not covered by
this warranty. Proof of purchase is required for all
warranty
claims.
(b) Limitations- HORIZON MAKES NO WARRANTY OR
REPRESENTATION, EXPRESS OR IMPLIED, ABOUT
NON-INFRINGEMENT, MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE OF THE
PRODUCT. THE PURCHASER ACKNOWLEDGES THAT
THEY ALONE HAVE DETERMINED THAT THE
PRODUCT WILL SUITABLY MEET THE REQUIRE-
MENTS OF THE PURCHASER’S INTENDED USE.
(c) Purchaser Remedy- Horizon’s sole obligation her
under shall be that Horizon will, at its option, (i)
repair or (ii) replace, any Product determined by
Horizon to be defective. In the event of a defect,
these are the Purchaser’s exclusive remedies
Horizon reserves the right to inspect any and all
equipment involved in a warranty claim. Repair
or replacement decisions are at the sole discretion
of Horizon. This warranty does not cover cosmetic
damage or damage due to acts of God, accident,
misuse, abuse, negligence, commercial use, or
modifi cation of or to any part of the Product.
This warranty does not cover damage due to improper
installation, operation, maintenance, or attempted
repair by anyone other than Horizon. Return of any
Product by Purchaser must be approved in writing by
Horizon before shipment.
Damage Limits
HORIZON SHALL NOT BE LIABLE FOR SPECIAL,
INDIRECT OR CONSEQUENTIAL DAMAGES, LOSS
OF PROFITS OR PRODUCTION OR COMMERCIAL
LOSS IN ANY WAY CONNECTED WITH THE PRODUCT,
WHETHER SUCH CLAIM IS BASED IN CONTRACT,
WARRANTY, NEGLIGENCE, OR STRICT LIABILITY.
Further, in no event shall the liability of Horizon exceed
the individual price of the Product on which liability is
asserted. As Horizon has no control over use, setup,
fi nal assembly, modifi cation or misuse, no liability
shall be assumed nor accepted for any resulting dam-
age or injury. By the act of use, setup or assembly, the
user accepts all resulting liability.
If you as the Purchaser or user are not prepared to
accept the liability associated with the use of this
Product, you are advised to return this Product imme-
diately in new and unused condition to the place
of purchase.
Law: These Terms are governed by Illinois law (without
regard to confl ict of law principals).
Warranty Services
Questions, Assistance, and Repairs
Your local hobby store and/or place of purchase cannot
provide warranty support or repair. Once assembly,
setup or use of the Product has been started, you must
contact Horizon directly. This will enable Horizon to
better answer your questions and service you in the
event that you may need any assistance. For questions
or assistance, please direct your email to productsup-
[email protected], or call 877.504.0233 toll free
to speak to a Product Support representative. You may
also find information on our website at www.horizon-
hobby.com.
I
nspection or Repairs
If this Product needs to be inspected or repaired,
please use the Horizon Online Repair Request submis-
sion process found on our website or call Horizon
to obtain a Return Merchandise Authorization (RMA)
number. Pack the Product securely using a ship-
ping carton. Please note that original boxes may be
included, but are not designed to withstand the rigors
of shipping without additional protection. Ship via a
carrier that provides tracking and insurance for lost
or damaged parcels, as Horizon is not responsible for
merchandise until it arrives and is accepted at our facil-
ity. An Online Repair Request is available at www.hori-
zonhobby.com http://www.horizonhobby.com under the
Repairs tab. If you do not have internet access, please
contact Horizon Product Support to obtain a RMA num-
ber along with instructions for submitting your product
for repair. When calling Horizon, you will be asked to
provide your complete name, street address, email
address and phone number where you can be reached
during business hours. When sending product into
Horizon, please include your RMA number, a list of the
included items, and a brief summary of the problem. A
copy of your original sales receipt must be included for
warranty consideration. Be sure your name, address,
and RMA number are clearly written on the outside of
the shipping carton.
Notice:
Do not ship batteries to Horizon. If you have
any issue with a battery, please contact the appropria-
te Horizon Product Support office.
Warranty Inspection and Repairs
To receive warranty service, you must include your
original sales receipt verifying the proof-of-purchase
date.
Provided warranty conditions have been met, your
Product will be repaired or replaced free of charge. Repair
or replacement decisions are at the sole discretion of
Horizon Hobby.
Non-Warranty Repairs
Should your repair not be covered by warranty the
repair will be completed and payment will be required
without notification or estimate of the expense unless
the expense exceeds 50% of the retail purchase cost.
By submitting the item for repair you are agreeing to
payment of the repair without notification. Repair esti-
mates are available upon request. You must include
this request with your repair. Non-warranty repair esti-
mates will be billed a minimum of ½ hour of labor. In
addition you will be billed for return freight. Horizon
accepts money orders and cashiers checks, as well
as Visa, MasterCard, American Express, and Discover
cards. By submitting any item to Horizon for inspec-
tion or repair, you are agreeing to Horizon’s Terms and
Conditions found on our website under the
Repairs tab.
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