General Information
Shipping and Handling
DynaVox Technologies does not charge for standard shipping and handling on new products delivered within
the continental United States or to Alaska. Please call 1.866.DYNAVOX (396.2869) for shipping charges to
Hawaii.
Payment Options
The following forms of payment are accepted: cash, personal check, Visa®, MasterCard®, Discover® and
approved purchase order. For more information, please contact DynaVox Technologies at 1.866.DYNAVOX
(396.2869).
Return/Exchange Policy
DynaVox Technologies products and accessories may be returned for a refund or exchange within thirty (30)
days of the original date that the product was shipped from our Pittsburgh, PA headquarters. Should you
need to return or exchange an item, please follow these steps:
•
Check the contents, condition and operation of the product(s) upon receipt.
•
Contact our Technical Support team at 1.866.DYNAVOX (396.2869) to receive a return authorization
number before returning or exchanging any product.
•
Any DynaVox V®, DynaVox Vmax®, DynaVox DV4®, DynaVox MT4®, MightyMo®, MiniMo®,
DynaWrite®, iChat
3
™, Palmtop
3
™, LightWriter®, and Dynamo® product returned within 30 days
will be charged a weekly restocking fee based on the time between the date the device was shipped
to the customer from DynaVox Technologies' Pittsburgh, PA manufacturing facility and the date that
the product is received at our manufacturing facility.
Product Guarantees and Warranties
Rest easy with DynaCare®!
Every DynaVox V, DynaVox Vmax, DynaVox DV4, DynaVox MT4, MightyMo, MiniMo, DynaWrite, iChat
3
,
Palmtop
3
, LightWriter, and Dynamo purchase includes a one-year, all-inclusive DynaCare Certified Unlimited
Guarantee™. This guarantee becomes effective on the date the product is shipped from DynaVox
Technologies' Pittsburgh, PA manufacturing facility to the customer, and provides coverage for:
•
All hardware repairs to the base unit,
•
Memory card (where applicable),
•
Battery for one year from the date of shipment (excluding theft or loss),
•
Repair or replacement without charge for parts, labor or return shipping costs from DynaVox
Technologies' Pittsburgh, PA repair facility to the customer.
Coverage is not provided if the device is lost or stolen. Disassembly of the product will void this guarantee.
Repair or replacement with new or refurbished equipment is at the sole discretion of DynaVox
Technologies. †
x
DynaVox Technologies
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