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TROUBLESHOOTING
TROUBLESHOOTING
POSSIBLE CAUSE(S)
SOLUTION(S)
CAPSULE ERRORS
The capsule cannot be inserted correctly.
1. Capsule may be damaged, try a different capsule.
2. The Drip Tray is full, please empty it.
The capsule does not drop automatically
into the Drip Tray when I lift the Lever.
1. Ensure that you fully lift the Lever.
2. The Drip Tray is full, please empty it.
THE CAFÉPRO IS NOT DISPENSING COFFEE
The machine may have run out of water.
Remove the Water Tank and fill with fresh water.
The Water Tank may not be seated
correctly.
Position by aligning the connection and lowering the
Water Tank.
The selected Dosing Button illuminates
and flashes, but no coffee is dispensed.
Internal pipes may be blocked
CaféPro is in Lock Out Mode
Descale your machine. (See page 26)
Lever may not be fully closed
Ensure that the Lever is properly closed and the Drip
Tray is empty.
The inserted capsule could be faulty or
stale.
Open the Lever to eject the capsule. Close and flush
the machine through and then try again with another
capsule.
Faulty flow-sensor
Contact Dualit Customer Services on 01293 652500.
MY CAFÉPRO IS MAKING A LOUD NOISE OR EXTRACTION HAS STOPPED MID USE
The machine may have run out of water
(it is making a noise and the buttons are
flashing).
1. Turn the machine off and remove the Water Tank.
Refill with fresh water and then place the Water
Tank back onto the machine. Follow instructions on
page 14 before dispensing.
Steam Boiler is filling.
1. This will automatically stop once Steam Boiler is
full. This is not cause for concern.
2. Pressure Release Valve has kicked in. Descale your
machine. (See page 26)
There may be an airlock in the pipework.
Remove the capsule and ensure that the Water
Tank is full. Press a Dosing Button. Water should exit
the Nozzle. If it doesn’t, press again to release the
trapped air.
POSSIBLE CAUSE(S)
SOLUTION(S)
MY CAFÉPRO IS LEAKING
The water tank has been filled whilst in
location.
Some of the water missed the Water Tank and has
dripped through the water outlets underneath the
machine. This is not cause for concern.
There is water beneath the capsule
machine.
1. Ensure that the Water Tank is correctly inserted.
2. If you still feel the capsule machine is leaking, stop,
switch off and unplug, then Contact Dualit Customer
Services on 01293 652500
The Drain Valve has not been closed.
Close the Drain Valve (See page 14).
MY COFFEE IS WEAK
The volume of coffee dispensed is too
high.
Reduce volume on dosing memory settings (See
page 25).
The inserted capsule could be faulty or a
lighter blend.
1. Use a stronger blend / darker roasted bean.
2. Open the Lever to eject the capsule. Close and
flush the machine through and then try again with
another capsule.
You like your coffee extra strong.
1. Use 2 x capsule to make a single coffee.
2. Use a stronger blend / darker roasted bean.
MY COFFEE IS TOO STRONG
You like your coffee weaker.
1. Dualit recommend you try a Lungo or add extra
water to your coffee.
2. Use a lighter blend or lighter roasted bean.
The volume of coffee dispensed is too
low.
1. Descale your machine. (See page 26)
2. Increase volume on dosing memory settings (page
25).
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