AEON Family User Guide
Commercial in Confidence
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Commercial in Confidence
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12.
Appendix B – Getting Technical Support
12.1
Documentation and Software
It is DTC’s practice to make the majority of our latest user guides and software available to customers
online, by using our WatchDox facility. To access this site please contact your Account Manager or send a
request to
.
You will be sent a link where you can login and create your own password followed by a confirmation email.
Once you have done this you will then be able log into your account.
12.2
Repairs
Do not attempt any repair, contact DTC Technical Support.
12.3
Contact Technical Support
The Technical Support team can be accessed by one of the following:
Post: DTC – Solent, Fusion 2, 1100 Parkway, Solent Business Park, Whiteley, Hampshire, PO15 7AB,
England
Phone: +44 1489 884 550. Office hours: 0900-1700 UK time excluding holidays
Email:
(no restricted content)
We undertake to get a first response to you in less than one working day and a progress update at least
every two weeks.
12.1
Using the DTC RMA Service
If there is a problem and all troubleshooting steps have been unsuccessful, you may need to contact DTC for
Return Material Authorisation (RMA) service.
Step 1: Email DTC
To return something to Solent please Email
. We will then send you
an RMA request form to complete and return. We’ll then send you an RMA number and shipping
instructions.
Step 2: Save your Personal Kit
Remove all personal kit or media from the device.
Step 3: Pack the Unit
Use the original shipping container and packing materials if possible.
If the original packing materials are not available, wrap the equipment with soft material (e.g. PU/PE form)
then put the wrapped equipment into a hard cardboard shipping box.
