Draytek VigorIPPBX 2820 Series, Руководство пользователя

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VigorIPPBX 2820 Series User’s Guide 81
1.
When an incoming call is parked, a certain extension will be assigned to it temporarily
and the number will be announced to you. In this example, the announcement “Your
parking number is 22201” informs you of the new extension 22201. Next, you can dial
the new extension to retrieve the call from a different phone. The new extension
number may also be displayed on your IP phone.
2.
After you hang up the call, it is left on hold with the new extension and the caller will
be listening to the music on hold.
3.
The call will remain on hold before someone retrieves it or the caller hangs up.
To retrieve a parked call, Stephen can perform following actions on IP Phone B:
1. Pick up the phone and listen for a dial tone.
2. Dial 22201(the announced new extension) to continue the conversation.
C C a a l l l l P P a a r r k k i i n n g g U U s s a a g g e e
Call Parking is similar to Call Transfer. But Call Transfer is a “blind” transfer. Sometimes
you are required to confirm if a person is available or not before transferring a call. For
example, Mike is manager and Jane is his secretary. When there is an incoming call, Jane
always parks the call. After the announcement, Jane hangs up and dials the extension of
Mike and informs him of the park number to retrieve the call. If Mike refuses to take the call,
Jane hangs up and dials park number by herself to pick up the call back and make some
excuses. With Call Transfer, Jane can just simply transfer the call to Mike directly.
Another useful scenario: During a conversation, you may need to go to another office for
some reason (for example, to check an important file). You can park the call and continue
the conversation from another phone at the other office.