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Frequently Asked Questions
14
Here are answers to some common questions from NetDog users. The latest FAQs can be found on the NetDog
support web page, http://www.dpstele.com.
If you have a question about the NetDog, please call us at (559) 454-1600 or e-mail us at [email protected]
General FAQs
14.1
Q. How do I connect my NetDog to the LAN?
A. To connect your NetDog to your LAN, you need to configure the unit IP address, the subnet mask and the
default gateway. A sample configuration could look like this:
Unit Address: 192.168.1.100
subnet mask: 255.255.255.0
Default Gateway: 192.168.1.1
Save your changes by writing to NVRAM and reboot. Any change to the NetDog's IP configuration requires
a reboot.
Q. When I connect to the NetDog through the craft port on the front panel it either doesn't work right or
it doesn't work at all. What's going on?
A. Make sure your using the right COM port settings. Your COM port settings should read:
Bits per second: 9600 (9600 baud)
Data bits: 8
Parity: None
Stop bits: 1
Flow control: None
Important! Flow control must be set to none. Flow control normally defaults to hardware in most terminal
programs, and this will not work correctly with the NetDog.
Q. I can't change the craft port baud rate.
A. If you select a higher baud rate, you must set your terminal emulator program to the new baud rate and then
type
DPSCFG
and press Enter.
Q. How do I use the NetDog to access TTY interfaces on remote site equipment?
A. If your remote site device supports RS-232, you can connect it to the craft port on the NetDog back panel.
Dialup or Telnet to the NetDog (use Port 2002 for Telnet) and login to the TTY interface. Select P)roxy,
then C)raft to access the serial device remotely.
Q. How do I telnet to the NetDog?
A. Configure your Telnet client with these options:
·
Connect using TCP/IP (not "Telnet," or any other port options)
·
Enter the IP address of the NetDog
·
Enter Port 2002
Example:
To connect using the Windows Telnet client, click Start, click Run, and type
telnet 126.12.220.8
2002
.
Q. I just changed the port settings for one of my data ports, but the changes did not seem to take effect
even after I wrote the NVRAM.
A. In order for data port and craft port changes (including changes to the baud rate and word format) to take
effect, the NetDog must be rebooted. Whenever you make changes, remember to write them to the NetDog's
NVRAM so they will be saved when the unit is rebooted.
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