12-2020
dormakaba Canada Inc. RAC5 MFC Installation Guide – PK3738 | 15
5 Annex A: Quick Troubleshooting Guide
The following sections show basic troubleshooting for some common problems that may occur during
installation. Each section related to a specific type of problem. For detailed assistance, please contact Technical
Support.
5.1 Power Troubleshooting
Symptom
Action
Power adapter LED is OFF
•
Verify that the AC supply is not turned off
•
Verify that the Adapter output is not shorted
Power supply AC ON green LED
is OFF
•
Verify that the wiring to the power wall-mount adapter is correct
•
If using the 24 VDC International Adapter, verify that the polarity is
correct
Power supply DC ON red LED is
OFF
•
Verify the wiring between the power supply and the RAC5 MFC
controller
•
Verify that the power supply output is not shorted
RAC5 MFC enclosure’s panel
door ‘Power Status’ LED is OFF
•
Verify that the power supply is powered (both AC ON and DC ON
LEDs are on)
•
Verify the LED wiring to the power supply
All RAC5 MFC LEDs are OFF
•
Verify that the DC ON LED on the power supply is on
•
Verify that the AC power is active for the wall-mount adapter
•
Verify that the RAC5 MFC controller is connected properly to the
power supply as per Annex B, Figure 8
•
If qualified, with a multi-meter, verify that 24 VAC (North American
Power Adapter) or 24 VDC (International Power Adapter) is present
across the power supply terminal block XFMR_1 and XFMR_2 as per
Annex B, Figure 8
5.2 Card Reading Troubleshooting
Symptom
Action
No feedback on Reader when
using a card
•
Verify that the RAC5 MFC controller is active. If not, restart the RAC5
MFC controller: Press the Reset Switch (SW1) or disconnect and
reconnect the power
•
Check that the Reader LED (D48 for Reader 1 or D37 for Reader 2) is
steady ON. If not, verify the reading wiring
•
Verify that the card is encoded properly
