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Parts Missing or Damaged
-Parts missed during manufacturing. (No
charge for replacements.)
-Parts lost or damaged by the customer.
(There is charge for replacements.)
Contact a customer service
representative.
Cannot Upload Content
-Content format is not compatible.
-Content files are too large.
-Port being used is defective.
-App being used to play content is
defective.
-Android board is defective.
-Confirm content is one of the following
compatible formats: AVI, MPEG4, WMV,
MKV, flv, MP3, MP4, MOV.
-Confirm file size is less than available
space.
Issues Using Pre-Installed Apps
-Mistake in storing content to NAND Flash.
-App is defective.
-Android board is defective.
-SlideShow App steps:
Explorer > Select
USB > Select Multi > highlight files >
Editor > Select Copy > Home > NAND >
MediaFolder > Images> Editor > Paste
Open SlideShow app and select desired
trasitions, slide time and looping > Play
-MX Player steps:
> Follow same steps as
SlideShow App > MediaFolder > Video >
Editor > Paste.
o Open MX Player and select video to
play.
o Loop video: While the video is
playing, click on the video and there should
be 3 dots in the top right corner. Click on
the 3 dots > play >
check desired Loop option.
If all of the potential solutions have been tested for a particular issue and problems have not been
resolved, contact a customer service representative for guidance.
Contact Information:
Website: www.displays2go.com
Phone:
844-221-3393
