Team Functions
Programming the Call Keys
71
Toggling
To toggle (i.e. switch back and forth between the two subscribers in the call),
press the key of the held subscriber.
Transferring
G
h
Announce the call transfer to the other team member and put the handset
on the hook. The call on hold is now transferred to the other team member.
Holding and Transferring Calls with a Function Key
This function is useful for teams working in the same room where the members
can speak across the room. To use the “Hold” function, it must be programmed to
an unused function key.
G
You are speaking via a call key, e.g. the trunk key with the telephone number
“11”.
h
Press the “Hold” function key to put the call on hold. Put the handset on the
hook.
Tell the other team members that a call is on hold on the trunk key with the tele-
phone number “11” and is waiting to be accepted by another team member.
G
Accepting Calls with a Team Key:
Another team member picks up the
handset and presses the team key to which the telephone number “11” has been
assigned.
Accepting Calls with a Trunk Key:
Another team member presses the trunk
key to which the telephone number “11” has been assigned.
For information on how to program the function keys, please refer to the chapter
entitled
Programming Functions
starting on page 102.
3.2
Programming the Call Keys
The call keys are configured in the
Configurator
on the OpenCom 100/
OpenCom X300 Web console. For
system telephones
, you can configure the fol-
lowing:
■
the type of key (trunk key, team key, busy key or direct-call key),
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