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Making Calls

General Functions

38

If your telephone is set to

automatic

trunk line seizure, all call keys on your tele-

phone seize a trunk line, and you can dial external numbers straightaway. In order

to reach internal subscribers, press the star key twice

before dialling

the internal number.

2.1.4 Calls in the Call-waiting Queue

The system administrator can configure and activate a

call-waiting queue

espe-

cially for your telephone in the OpenCom 100/OpenCom X300 system. While you
are making a call, new calls can be queued. These callers first hear an
announcement (if the system administrator has preset an announcement) and
then the ring tone. The number of calls permitted in the call-waiting queue is set
by the system administrator during system configuration, 5 calls for example.
When this number is reached, further callers hear the busy tone. The calls in the
queue are put through in order of priority (baby calls, door calls, VIP calls, other
internal and external calls), irrespective of the order in which they came in.

Calls that have been in the queue for too long are removed, and the callers then
hear the busy tone. The period of time until a call is released is set by the network
operator. In Germany this is usually two minutes and in other European countries
usually three minutes.

Your telephone can have a call-waiting queue even if it belongs to a subscriber
group, where it simultaneously affects call forwarding.

If several telephone numbers are configured for your telephone (e.g. on trunk or
team keys), separate call-waiting queues are used for each number.

On the OpenPhone 65 incoming calls are signalled by means of a short tone; they
are also indicated on the display. If there are calls in the queue, the level indicator
appears at the beginning of the second line of the OpenPhone 65 display. If
several telephone numbers with call-waiting queues are configured for your tele-
phone, the total number of entries appears.

2.1.5 Block Dialling/Automatic Dialling

If you activate the menu item

En-bloc dialling

in the MenuCard

Phone settings

, you can enter all telephone numbers (and correct or add digits

to them, if necessary) without lifting the handset. The number is displayed in the
Info line. Entries from the redial stack, the call list and the telephone book that are

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Содержание OpenPhone61

Страница 1: ...OpenPhone61 63 65 on the Communications Systems OpenCom 100 and OpenCom X300 User Guide ...

Страница 2: ...des additional notes and tips on the product We hope you enjoy using OpenPhone OpenCom 100 and OpenCom X300 Product Families This user guide applies to the OpenCom 100 and OpenCom X300 product families If a reference is made in the text to the OpenCom the description applies to all systems if the individual characteristics are different a special note is given OpenCom 100 Product Family This produ...

Страница 3: ... A B C D E F J K L G H I M N O T U V W X Z Y P Q S R E Mail Toggle Conference Follow me Secretary OpenPhone 61 Hermann E Mail Toggle Conference Follow me Secretary OpenPhone 63 31 Charges Telephone lock Internal dialling 01 57 ...

Страница 4: ... on device for the OpenPhone 65 OpenPhone 65 33 Missed calls E Mail Appointments Voicebox mess Transfer Charges Messenger Time control Internal dialling 12 35 Fri 22 Feb 02 Charges Toggle Conference E Mail Appointments ...

Страница 5: ...h ABC Assignment 18 1 3 2 Call Key 1 of the Telephone 18 1 3 3 Call Keys with Other Telephone Numbers 18 1 3 4 MenuCard Key 19 1 3 5 Info Key 19 1 3 6 ABC Key 19 1 3 7 Arrow Keys 20 1 3 8 OK Key 20 1 3 9 Redial Key 20 1 3 10 Enquiry Key 20 1 3 11 Hands Free Open Listening Key 20 1 3 12 Disconnect Key 20 1 3 13 Muting Key 21 1 3 14 C Key 21 1 3 15 Plus Minus Key 21 1 3 16 ESC Key 22 1 3 17 Programm...

Страница 6: ... Call waiting Queue 38 2 1 5 Block Dialling Automatic Dialling 38 2 1 6 DTMF Postdial VF Signalling 39 2 1 7 Muting 39 2 1 8 Call charge Display Duration Display 39 2 1 9 Adjusting the Volume with the Plus Minus Key 39 2 1 10 Redialling 40 2 1 11 Hands free Open listening Mode 41 2 1 12 Blocked Unblocked Telephone Numbers 41 2 1 13 Keypad Dialling 41 2 1 14 Least Cost Routing LCR 42 2 1 15 Transmi...

Страница 7: ...on hold 57 2 4 5 Internal External Three Party Conference 58 2 4 6 MenuCard Conference 58 2 5 Special Calls Functions 59 2 5 1 Accepting an Appointment Call 59 2 5 2 Baby Call 59 2 5 3 Announcements 60 2 5 4 Answering a Callback 61 2 5 5 Doorbell Door Opener 61 2 5 6 Entrance Intercom Calls 62 2 6 Making Calls from the Telephone Book 63 2 6 1 The Telephone Book 63 2 6 2 MenuCard Phone book 63 2 6 ...

Страница 8: ... 1 MenuCard Main menu 79 5 2 2 MenuCard Calls 80 5 2 3 MenuCard Call forwarding 83 5 2 4 MenuCard Messages 87 5 2 5 MenuCard Phone settings 88 5 2 6 MenuCard Protection 90 5 2 7 MenuCard Connections 92 5 2 8 MenuCard Phone book 95 5 2 9 MenuCard Hotel 97 5 2 10 MenuCard Voicebox 97 5 2 11 MenuCard Central settings 98 5 3 Shortcut Menus 99 5 3 1 MenuCard Info 99 5 3 2 MenuCard Active features 100 5...

Страница 9: ...5 6 Notes on disposal 107 Index 108 ...

Страница 10: ...6 ...

Страница 11: ...ne 65 can be fitted with various adapters to meet a wide range of specific requirements You can activate the features and program functions on the telephones them selves or equally conveniently use the Configurator of the OpenCom 100 OpenCom X300 Familiarise yourself with your telephone Using this guide you will learn how to use many new functions that make communication and organisation easier Th...

Страница 12: ...authorisation WARNING Do not open the telephone or the connected accessories as this could lead to you touching live parts Note Repairs must only be carried out by authorised pers onnel Keep fluids and chemicals away from the telephone and its accessories Use only the AC adapter plug included in the delivery if necessary Do not use AC adapter plugs that show visible damage e g cracks in the housin...

Страница 13: ...places or places subjected to vibrations shocks or extreme tempe rature fluctuations Place the telephones on a non slip surface The surface finish of your furniture may affect the telephone s pedestals softening them and causing them to leave unde sirable marks on your furniture 1 1 4 Cleaning Simply wipe your telephone with an antistatic or slightly damp cloth Never use a dry cloth or a cleaning ...

Страница 14: ...hat it will hang directly against the wall later Using a screwdriver pry the retention pin 1 for the handset out of its receptacle turn it upside down 2 and insert it again To mount your telephone to the wall drill two holes at the following distance apart Insert 6 mm screws in the holes making sure their heads protrude 2 5 to 3 mm from the wall and mount the telephone onto the screws OpenPhone 61...

Страница 15: ...op part of the cover snaps out and you can remove this and take out the label strip On the OpenPhone 61 slide the cover to the right to remove it Replace the printed strips To replace the cover insert it in the slot then slide it down and finally slide it up until the catches snap into place On the OpenPhone 61 you place the cover in the slot and slide it to the left until it snaps into place Prin...

Страница 16: ...y up to three keypad modules Keypads are connected directly to the telephone i e without adapters Please refer to the chapter entitled The Keypad Module on the OpenPhone 65 starting on page 32 OpenPhone 63 and OpenPhone 65 can each be expanded by the connection of a second OpenPhone A second telephone is connected via a Upn adapter and in addition via an AC adapter if this is necessary Only a limi...

Страница 17: ... ons system The communications system detects whenever there are two adapters of the same type on an OpenPhone 65 This is not permitted and for this reason they are not released for operation CAUTIONT Protect your equipment against static discharge Static electricity can damage the sensitive components of the OpenCom 100 OpenCom X300 To avoid such damage when connecting add ons you must first disc...

Страница 18: ...elephone A second telephone connected via a Upn adapter is completely independent of the first one Connection via adapter is not a parallel connection When connecting a second telephone you require a UP cable Use this cable to connect the additional OpenPhone to the Upn adapter 1 on the first telephone The 2 wire UP cable must not exceed 30 m in length Depending on the length of the cable and the ...

Страница 19: ... For this reason you also have to connect a power supply to the a b adapter Note Use the power supply with the part number 4505759 in Britain the power supply with the part number 4510694 You can connect one a b adapter to an OpenPhone 63 or an OpenPhone 65 You can connect one a b adapter and one Upn adapter to an OpenPhone 65 On the telephone connected via the Upn adapter a OpenPhone 63 for examp...

Страница 20: ...necting an ear cap a second handset a headset an external active loudspeaker headphones or an external microphone one stereo socket 2 for connecting recording equipment one dummy socket 3 for a doorbell input This connection is currently not supported by the OpenCom 100 OpenCom X300 as the system uses a separate doorbell input one 6 pole socket 4 for connecting a door display a door busy indicator...

Страница 21: ...ng user guide For further information please contact your Aastra DeTeWe Sales Department In order to install an adapter you have to remove the cover from the back of the OpenPhone Insert the audio adapter in the socket until it snaps into place It is possible to install adapters during operation you do not have to disconnect the telephone from the communications system Connect the external equipme...

Страница 22: ... the display only one key on the OpenPhone 61 is occupied by your internal telephone number main number This internal number is assigned an external number at which you can be reached More than one external number can be assigned to the key If you wish to make a call lifting the handset seizes the key and you can immediately dial an internal or external number depending on the system setting Press...

Страница 23: ...ures that can be used in the current device status e g during a call Pressing and holding the key shows the MenuCard containing the main menu with all available settings Note You need the appropriate authorisation to operate this key on your system telephone Consult your system ad ministrator if your authorisation has to be changed 1 3 5 Info Key A short press of this key displays a MenuCard conta...

Страница 24: ...ards 1 3 9 Redial Key Pressing this key opens a MenuCard containing a list of the last dialled numbers 1 3 10 Enquiry Key This is used to initiate an enquiry call 1 3 11 Hands Free Open Listening Key This key which has an LED lets you make calls using the microphone and or loudspeaker The illuminated LED of the key indicates that hands free tele phoning is activated The LED flashes when open liste...

Страница 25: ...his key depend on the device s current status It adjusts the volume during open listening hands free mode It adjusts the volume when making a call via the handset It adjusts the volume of the ringer tone during a call It sets the contrast of the display when the telephone is idle only on the OpenPhone 63 and the OpenPhone 65 It switches features on off quickly It changes the volume of the ringer t...

Страница 26: ...yet been assigned as call keys by the system administrator see also the section Call Keys with Other Telephone Numbers on page 18 on the OpenPhone 65 the keys to the left of the display which have not been assigned as call keys by the system administrator Additionally you can also program other functions on the keys of a keypad module Free programmable keys can be assigned as follows with call num...

Страница 27: ...ephone but no system functionality can be configured Additionally you can turn on and turn off the telephone lock of your telephone see also MenuCard Protection starting on page 90 If the system administrator has authorised you you can set the time group of the communications system see also MenuCard Central settings starting on page 98 If your user group authorisation changes according to the tim...

Страница 28: ...ng press 2 Using the arrow keys scroll to the desired setting On the OpenPhone 61 you use the and keys 3 Confirm the setting with the key In the Main menu you can use the 4 Phone settings MenuCard to change the language 4 First you select the entry 8 Display and then Language 5 Use the arrow key to scroll to the desired setting On the OpenPhone 61 you use the and keys 6 Confirm the setting with th...

Страница 29: ... the subscriber s name or the telephone number as assigned to the telephone in the Configurator of the Web console as well as the time the OpenPhone 65 also displays the day of the week and the date If more than one key is assigned a telephone number the assignment of the call key 1 is always the one displayed For the system telephones OpenPhone 61 OpenPhone 63 the system administ rator can adjust...

Страница 30: ...etails refer to the section en titled Making Calls starting on page 36 1 Call key in idle state internal telephone number or a user assigned text 2 Call key during dial and connection state dialled telephone number 3 Destination key with names programmed programmed name 4 Call key during call state telephone number if transmitted or the name of the caller if listed in the telephone book 5 Function...

Страница 31: ...yed using different keys Please refer to the explanations in the section entitled Key Assignments on page 18 Menu Card display an the OpenPhone 65 The top line of a MenuCard contains the name of the menu or that of the selected feature The lines below it contain all the selectable features or lists of names and numbers A MenuCard covers some of the key lines but it is still possible to execute all...

Страница 32: ...d on page 28 Note when a short or a long press of a key is required Selecting list entries is described in the table entitled Selecting Items from MenuCard Lists on page 29 Invoking MenuCards via the Keypad Key Short Long MenuCard Page MenuCard key x Depends on the device s status x Main menu 79 Info key x Info current messages 99 x Active features 100 ABC key x Telephone book 95 x Language settin...

Страница 33: ... or or The arrow keys or or keys OpenPhone 61 are used to select items in and or scroll through the MenuCard lists If the list is longer than the display window you will see an arrow at the bottom of the window indicating there are additional items When you scroll down another ar row will appear at the top of the window Number keys In the main menu you can also make your selection by entering the ...

Страница 34: ...he left out of the visible area Using the plus minus key you can move the cursor and display the digits that were previously not visible The digits on the right will then disappear from the display field Inputs are always made to the immediate left of the cursor position A short press of the C key deletes individual digits whereas pressing and holding the key deletes the complete entry 1 4 9 Delet...

Страница 35: ...mode The lower case mode remains in effect until you press and hold a key again You can move the cursor by using the plus minus key Inputs are always made to the immediate left of the cursor position A short press of the C key deletes individual digits characters whereas pressing and holding the key deletes the complete entry in front of the cursor 1 4 11 Automatic Exit MenuCards close automatical...

Страница 36: ... you exit the menu 1 5 The Keypad Module on the OpenPhone 65 Keypad module for an OpenPhone 65 Up to three add on keypad modules with display can be connected to the OpenPhone 65 Each module has ten keys which are assigned to the corres ponding display lines The keys can be allocated in three levels thereby providing you with 30 randomly programmable memory locations for destinations and functions...

Страница 37: ...uide see the following sections Programming a Destination starting on page 101 Programming Functions starting on page 102 and Programming the Call Keys starting on page 71 Before programming a key you must always select the desired level All MenuCard displays related to the keys of an add on device are shown in the display of the basic device 1 6 External Audio Devices 1 6 1 Configuring Audio Devi...

Страница 38: ... g a headset on and off by simply pressing a single function key without e g having to use the hook switch for the headset The current status is signalled visually 4 Door display 5 Record 6 Second handset 7 Headset 1 6 2 Using the Audio Devices Ear cap The ear cap is automatically activated when you lift the handset or switch the loudspeaker on Second handset The second handset can only be switche...

Страница 39: ...one s built in microphone Door display The door display lamp the door busy indicator lights up as soon as the handset is lifted the loudspeaker switched on or a headset activated To activate deac tivate this function use either a function key or the menu item 4 Door display Recording You can start recording as soon as the handset has been lifted or the loudspeaker switched on To start recording ei...

Страница 40: ... the call key s with the internal number Example of the assignment of internal and external telephone numbers The above example shows that the system s external telephone numbers are first stored in the OpenCom 100 OpenCom X300 The telephones can be reached selectively by means of call distribution of the numbers to the internal numbers call keys As you see telephone 1 and telephone 2 both ring wh...

Страница 41: ...on your telephone first seize an internal line and you can dial an internal number straight away When making external calls you must first press the trunk line seizure code digit pre setting Your system administrator configures this code digit for all subscribers on the OpenCom 100 OpenCom X300 system and will tell you what value is currently valid Note This also applies to all enquiry calls and f...

Страница 42: ...been in the queue for too long are removed and the callers then hear the busy tone The period of time until a call is released is set by the network operator In Germany this is usually two minutes and in other European countries usually three minutes Your telephone can have a call waiting queue even if it belongs to a subscriber group where it simultaneously affects call forwarding If several tele...

Страница 43: ...our system administrator if you have questions concerning this function 2 1 7 Muting Pressing the muting key only on the OpenPhone 63 and the OpenPhone 65 deactivates the microphone during a call and the person at the other end of the line can no longer hear you Press the key again to switch the mic rophone back on 2 1 8 Call charge Display Duration Display If your network operator transmits call ...

Страница 44: ...eiver and then press the button you can execute the following functions Dial Press the button or pick up the receiver The phone number will be dialled Phone book You can add the entry to a phone book 1 New entry or to an existing entry 2 Add Please see Add Phone Numbers to Telephone Book from Lists or during a Call starting on page 65 Info You can obtain information on the called subscriber e g hi...

Страница 45: ...12 Blocked Unblocked Telephone Numbers Note Your telephone can be blocked from dialling all or se lected external numbers Emergency numbers can be ente red in a special list irrespective of your trunk line access rights and thus always be dialled Consult your system admi nistrator for details 2 1 13 Keypad Dialling A number of European network operators need the keypad protocol in order to set fea...

Страница 46: ...want to select a network operator yourself for each call i e on a call by call basis then before making the call select LCR off from one of the MenuCards described in the section entitled MenuCard Selection in the Idle State This is only necessary if LCR has been configured for you in the OpenCom 100 OpenCom X300 Consult your system administrator about this Least Cost Routing LCR can be evaluated ...

Страница 47: ...the system configuration by the system administrator CNIP Feature CNIP is an abbreviation for Calling Name Identification Presentation In addition to the call number the name configured by the caller is also transmitted and displayed on the corresponding call key This assumes that the network pro vider transmits this information with the connection If the caller s number is listed in the OpenCom 1...

Страница 48: ... following sections Note As a rule the features are only available to you if they can actually be executed 2 1 17 MenuCard Selection in the Idle State Press but do not hold down the MenuCard key this also works if you have already lifted the handset then select Unpark call Consecutively unparks one or more connections which you have previously parked for instance to make enquiries or to forward ca...

Страница 49: ...itches off the LCR function VIP call Your next internal call is made as a VIP call Main menu This opens the Main menu see the section entitled Main Menu starting on page 79 You can also open this menu by pressing and holding down the MenuCard key 2 2 Making External Internal Calls If you hear an external dialling tone when you lift the handset your telephone is set to automatic trunk line seizure ...

Страница 50: ... and the OpenPhone 65 Z Dial the external number with Manual Trunk Line Seizure H Lift the handset your call key is seized and or press the particular call key hands free mode only on the OpenPhone 63 and the OpenPhone 65 Z Dial the trunk line seizure code digit presetting and then the external telephone number 2 2 2 Making an Internal Call with Automatic Trunk Line Seizure H Lift the handset your...

Страница 51: ...d subscribers either automatically or via specific routes Your system administrator configures these routes in the OpenCom 100 OpenCom X300 and specifies how each route is seized In order to manually seize a specific route for a call you dial the routing code before dialling the internal or external telephone number By making calls via specific routes you can e g contact subscribers in the branche...

Страница 52: ...ngly e g 0 If all lines in the trunk groups or the route are busy the LED on the programmed function key is illuminated 2 2 6 Ending Calls Calls are ended by replacing the handset or pressing the disconnect key or in hands free mode by pressing the hands free key On the OpenPhone 61 you can only replace the handset If the subscriber you are speaking to ends the call while you are in hands free mod...

Страница 53: ...the call He can however also specify that booking numbers must be entered with a code procedure In that case the booking number must be entered before the call is initiated and the connection is established It is entered after the routing code and before the actual destination number In this case it is not possible to enter the booking number during the call You can also program the function Enter...

Страница 54: ... Pick up Accepts a call for another telephone in your pick up group Your first call is put on hold Not possible if there are already two active calls Note If a called subscriber is a member of an additional pickup group for which pickup protection Prevent Pickup is active then you cannot pick up calls to that subscriber s number Pick up select You accept a call for any other telephone To do this e...

Страница 55: ...er telephone To do this enter the number of that telephone If the other terminal is already in the call state e g an answering machine is in announcement mode you pick up the call The sub scriber for whom you picked up the call must belong to a user group for which Call removal authorisation is activated otherwise Pickup selective is not pos sible Not possible if there are already two active calls...

Страница 56: ...l for a Virtual Number Tele Secretary In the OpenCom 100 OpenCom X300 numbers can be configured to which no telephone and no subscriber are assigned virtual numbers The system administ rator can forward a virtual number to another internal number the number of your telephone for example A forwarded call is signalled on the corresponding call key of your telephone For informational purposes the vir...

Страница 57: ...e line on which you are speaking This puts your first call on hold and connects you to the new caller h Press the disconnect key to end the current call On the OpenPhone 61 replace the handset Press the call key again G You are now reconnected to the subscriber you put on hold On a Different Call Key G You are speaking on the telephone hear the short tone call waiting signal and see the call on yo...

Страница 58: ...er entering this subscriber s telephone number as the Dest You can only use the Deflect call function if your user group is authorised to forward calls to internal and or external destinations 2 3 5 MenuCard Call Press but do not hold down the MenuCard key then select Reject call You reject the call The caller hears a busy signal Deflect call You do not accept the call yourself but deflect it to a...

Страница 59: ...o the add on guide OpenVoice 200 The Voicemail System in the OpenCom 100 OpenCom X300 Communications Systems 2 4 Enquiry Toggling Transfer and Conference 2 4 1 Enquiry Toggling by means of the R Key or Another Call Key During a call press the R key display in the Info line and Z dial the internal or external telephone number for manually seized trunk calls with the trunk line seizure code digit e ...

Страница 60: ...l is not accepted within a certain period of time by default 45 seconds you are called back and after lifting your handset or pressing the call key are recon nected to the original subscriber and the display shows information on the recall The period of time after which a recall is made can be changed by your system administrator Ask your administrator for the current time value While a call is be...

Страница 61: ... influencing how long the transferred call will last The connection is established via the OpenCom 100 OpenCom X300 and occupies two call channels ISDN user channels 2 4 4 MenuCard Subscr Subscriber on hold You are making an internal or external enquiry call the R key is depressed Press but do not hold down the MenuCard key then select the following from the Subscr on hold MenuCard Transfer You co...

Страница 62: ...them from the conference is only possible using the appropriate menu item in the MenuCard If you wish to speak to one of the conference participants separately again or remove one of them press this participant s call key You are now speaking with this participant while the other participant is put on hold Now you can toggle again End your conversation with this participant by pressing the disconn...

Страница 63: ...cial tone through the handset indicates that the ringer signal was an appointment call You can also end the appointment call with the key or by lifting the handset Elapsed and active appointment calls are displayed in the Info MenuCard 2 5 2 Baby Call You can save an internal or external telephone number in the menu item Baby call of the MenuCard Protection If the menu item has been activated this...

Страница 64: ...ribers replies to the announcement by accepting the call the announcement call to the other system devices is termi nated If the called subscriber is a member of a user group for which Intercom protection is active no announcements are made to that subscriber s telephone number responding to an announcement If you receive an announcement yourself you will hear a special information tone To respond...

Страница 65: ...splayed opening the door during a call G If the doorbell signal is triggered during a call you will hear the call waiting tone Press the call key to which the door call is being signalled This puts your first call on hold and connects you to the visitor at the door To open the door select the Door opener menu item in the MenuCard dis played Press the call key again G You are now reconnected to the...

Страница 66: ...stem is connected to an entrance intercom you can speak with your visitor Otherwise you will hear a special door tone when you lift the handset Signal During a Call G If the doorbell signal is triggered during a call you hear a call waiting tone Proceed as described in the chapter Doorbell Door Opener section opening the door during a call starting on page 61 Door Call Forwarding You can forward c...

Страница 67: ...00 OpenCom X300 the entries in the companies telephone books How many entries you can save in your personal telephone book is determined by your system administrator when configuring the OpenCom 100 OpenCom X300 The personal entries are automatically sorted into the comprehensive register but can only be viewed on your telephone However the system administrator or a person with the corresponding a...

Страница 68: ...quired the system administrator can use the Configurator in the Web console to activate these additional entries for your user group If the entries Look up name and New preset are not displayed when you have pressed the ABC key briefly this means that the menu for making selections from the telephone book is available in the abbreviated form You then make your selection immediately using the initi...

Страница 69: ...o add the other party s phone number to the telephone book during the call see MenuCard Conversation starting on page 48 Select the Phone book menu item 1 New entry You can add the phone number to a telephone book 2 Add You can add the phone number to an existing telephone book entry Add Phone Number as new Telephone Book Entry Select 1 New Entry and press the button Personal Central Company You c...

Страница 70: ...ly entered phone number from the telephone book To do this select the list item Suppress number and press the button Save the entry Add Phone Number to a Telephone Book Entry Select 2 Add and press the button Personal Central Company You can add the entry to your personal telephone book If your system administ rator has authorised you or the user group you are part of accordingly you can also edit...

Страница 71: ...Making Calls Making Calls from the Telephone Book 67 Save the entry ...

Страница 72: ... Installation and Com missioning user guide For information on the display texts please refer to the chapter entitled Display and MenuCards starting on page 24 for information on the call keys refer to the chapter entitled Key Assignments starting on page 18 3 1 Managing Calls in a Team In a team configuration the operation of call keys is very similar to the operation described in the previous ch...

Страница 73: ...trunk key so that your telephone number is then busy Using Direct call Keys Via direct call keys you can call team members even if they have programmed a substitute 3 1 2 Accepting Calls For information on how to use this function please also refer to the chapter entitled Accepting Calls starting on page 52 Using Trunk Keys Calls are indicated on the appropriate trunk key by a visual signal and if...

Страница 74: ...k key so that the called telephone number remains free You can forward the accepted call to the team member refer to section Transferring on page 71 Using Direct call Keys Via direct call keys you can only make calls to team and trunk keys pro grammed with the same telephone number No calls are signalled to direct call keys 3 1 3 Enquiry Toggling and Transfer For information on how to use these fu...

Страница 75: ...ion key to put the call on hold Put the handset on the hook Tell the other team members that a call is on hold on the trunk key with the tele phone number 11 and is waiting to be accepted by another team member G Accepting Calls with a Team Key Another team member picks up the handset and presses the team key to which the telephone number 11 has been assigned Accepting Calls with a Trunk Key Anoth...

Страница 76: ... To change the text press Delete the existing text with the key and enter new text if required Press and confirm this with Save If you delete the text without entering any new text only the key s telephone number will be displayed 2 Call diversion You can configure one or more types of call forwarding for the trunk key Immediately After delay Busy Proceed as with Divert phone see the section entit...

Страница 77: ...f call protection has been activated this trunk key will only indicate calls by means of a visual signal even if they are made from a direct call key 6 Ring tone You can set the Volume and Melody for each trunk key Proceed as described in the section entitled MenuCard Phone settings on page 88 7 Charges For each trunk key you can view the charges for the last call as well as the total charges 8ƒCa...

Страница 78: ...m key Proceed as described in the section entitled MenuCard Phone settings on page 88 5ƒCall wait prot While you are making a call other calls for the telephone number of this team key are not signalled by a call waiting tone but at the team keys of other terminals unless a call waiting protection was programmed there 3 2 3 MenuCard Busy Key Press and hold the busy key down then select 1 Modify te...

Страница 79: ...IN trunk line seizure code e g Z external tel no With internal number assignment Z reserved tel no Z system PIN trunk line seizure code e g Z external tel no Z internal tel no You can call the OpenCom 100 OpenCom X300 from an external telephone from your home for example and then dial an external telephone number The cost of the call is then billed to the OpenCom 100 OpenCom X300 line This way you...

Страница 80: ...ked in the same way as for forwarding within the OpenCom 100 OpenCom X300 A correct entry is confirmed with a positive acknowledgement signal provided the system administrator has not deactivated this function in the Configurator PBX Configuration System Settings menu The external call is subsequently ended Note The procedure is aborted if there is a pause of longer than 60 seconds between the ent...

Страница 81: ...formation on the utilisation and opera tion of OpenVoice please refer to the add on guide Open Voice The Voicemail System in the OpenCom 100 OpenCom X300 Communications Systems 4 3 1 Setting up an Internet Connection from Remote ISP Trigger Call Z reserved tel no Z system PIN If the communications system is connected to the Internet via a dialup con nection a user can initiate from external that t...

Страница 82: ...ature 5 1 2 Using Programmed Keys Nearly all of the features can be programmed on a vacant function key and called up by pressing the key or switching the function on or off see Programmable Keys starting on page 101 5 1 3 Using the Star and Hash Keys Many features can be set by entering code digits This is done using the or key combined with a specific string of code digits Code digit input is in...

Страница 83: ...splays the primary groups of menus 1 Calls This contains the most important features relevant to a call 2 Call forwarding This menu group contains all types of call forwarding that you can program on your telephone Further the system administrator can program call forwarding where the call number of the caller is analysed SCF Selective Call Forwarding Potentially this could be the reason why speci...

Страница 84: ...recorded in your call lists is determined by the authorisation of your user group In the process of configuring your user group the system administrator will define whether or not internal calls external calls calls when busy and calls from the door are entered into your call lists If a caller is listed in the system s telephone book the caller s name is dis played instead of the telephone number ...

Страница 85: ...ernal phone number e g 30 is installed on several terminals you can view and edit the call list for ex tension 30 on each of these terminals For example if you de lete the call list from one terminal it will be deleted from all others as well 2ƒAccepted calls You see the telephone numbers of the callers with whom you last spoke You can edit this list in the same way as the missed calls list see pr...

Страница 86: ...on by the system administra tor 4 Hunt group If hunt group numbers have been configured for your telephone you can switch hunt group calls to your telephone on or off using On Off for individual hunt group numbers or All if you are a member of several hunt groups If several trunk keys or team keys on your terminal have been assigned to a hunt group number you will be offered a list of these keys m...

Страница 87: ...aluated with call forwarding to external numbers provided your system administrator has configured LCR and its appli cation in the OpenCom 100 OpenCom X300 correspondingly Ask your administ rator for the configuration that applies to you Calls can be forwarded either immediately after a specified period of time delay or if the line is busy You can configure more than one call forwarding mode at th...

Страница 88: ...auto matic you enter the telephone number after pressing the star key twice Then select whether Internal calls External calls or Int ext calls should be forwarded to Dest If you configure Divert phone on a function key see also the section entitled Programming Functions starting on page 102 you can in addition enter a Text to label the key The label is displayed for infor mational purposes in the ...

Страница 89: ... Text to label the key The label is displayed for informational purposes in the Configu rator of the OpenCom 100 OpenCom X300 for example Activate the function with On In the selection list of MSNs active call forwarding Immediately After delay Busy is indicated by a sign preceding the tele phone number A preceding the entry MSN Group 1 for example means that there are different call forwardings a...

Страница 90: ...ocked for this type of access these users will themselves have authorisation to Prevent call forwarding by other user Please consult your system administrator if you have questions regarding these authorisations Enter the internal number that you want to forward or select a number from the telephone book The rest of the procedure is the same as configuring Divert phone see page 84 6ƒFollowƒme This...

Страница 91: ...sages 3 New message You can send a new message to another user First enter the text max 160 characters and then press Enter the internal call number of the user to whom you would like to send the message Optionally you can select a call number from the telephone book Confirm the entry selection of the call number with Messages can also be sent to system terminals from the OpenCTI 50Web appli catio...

Страница 92: ...ters Select the Text menu entry enter the text and press the key The text is now saved in the Messenger list and selected You can overwrite this text at any time You can also enter and select the Messenger text via the OpenCTI 50 Web appli cation Note The settings of the Messenger are saved and are also available after a restart of the communications system 5 2 5 MenuCard Phone settings 1ƒVolume S...

Страница 93: ...ick up or 4 Voicebox For each type of message you can specify 1 Volume and 2 Melody or a short beep tone instead of a melody The short beep tone is the default setting for all messages You select a different setting using the key Note When configuring pickup groups in the Configurator of the OpenCom 100 OpenCom X300 your system administra tor can also determine whether calls for the members in you...

Страница 94: ...phone has been expanded by one or more add on keypad modules you can set the display contrast for each keypad module separately Select 1 Contrast then select the desired Keypad module from the following menu You set the display contrast in levels using the key or you enter a digit from to 5 2 6 MenuCard Protection 1ƒCall prot phone This switches call signalling on your telephone for all calls or f...

Страница 95: ...lock Enter your user PIN Activating the telephone lock switches your telephone to a lower external access authorisation level External dialling may then be partially or fully restricted emergency numbers can be stored in a special list applicable to your user group and can then always be dialled irrespective of your external authorisation 4ƒBaby call Enter the destination Dest Activate the baby ca...

Страница 96: ...se the Main menu Select 1ƒCall pick up followed by 1ƒPick up This accepts a call for another telephone in your pick up group If the called subscriber is a member of a user group for which pickup pro tection is active then you cannot pick up calls to this subscriber s number 2ƒPickup select You can answer a call for any other telephone To do this enter the telephone number of the other telephone If...

Страница 97: ...mitted to the caller for the subsequent external or internal conversation This menu item depends on the system settings 6 Transmit number Your telephone number is transmitted to the caller for the subsequent external or internal conversation This menu item depends on the system settings 7 LCR off Switches off LCR 8 Booking number You can use a booking number to record the call data from a telephon...

Страница 98: ...m see also the section on Holding and Transferring Calls with a Function Key starting on page 71 6 Intercept The numbers of malicious callers can be saved in the exchange of the network operator if the service is available The function is also possible if the caller has already hung up 7 Reject You reject the call this can be an announcement and the caller hears the busy tone 8 Deflect call You do...

Страница 99: ...u can add edit and delete entries in your personal telephone book in this MenuCard If your system administrator has assigned you or the user group to which you belong the necessary authorisation you can also edit the central tele phone book and your company telephone book Information about company telephone books can be found in the user guide entitled Installation and Commissioning in the chapter...

Страница 100: ...or another telephone number of the telephone book entry You exit this procedure by selecting Ok in the MenuCard Abbrev no Then select Default and confirm this with In the MenuCard Default select the Office Mobile or Private telephone number as the default number and confirm your choice with For each telephone number in a telephone book entry you can specify whether your own telephone number should...

Страница 101: ...tion entitled Creating a New Telephone Book Entry starting on page 96 5 2 9 MenuCard Hotel This MenuCard is only available to you if you have installed the OpenHotel program package on the communications system and your telephone is the reception telephone You will find more information in the user guide Open Hotel 5 2 10 MenuCard Voicebox You can use this MenuCard to edit new and existing voicebo...

Страница 102: ...nications Systems 5 2 11 MenuCard Central settings In this MenuCard you can define rules and settings for time management of your system You can only invoke this MenuCard if the system administrator has confi gured the Time control or the Configurator active authorisation for your user group 1ƒTime control In the OpenCom 100 OpenCom X300 several time groups can be configured Depending on the activ...

Страница 103: ...ogram these functions if the system administrator has activated the Configurator active authorisation for your user group Select the required entry time with hh mm date with dd mm yy and press Overwrite the current setting and confirm the new setting with Save the settings 5 3 Shortcut Menus 5 3 1 MenuCard Info This MenuCard is used to quickly locate messages that have arrived or been saved The sa...

Страница 104: ...n menu menu group Call forwarding Restricted dial Your telephone lock was activated To unlock your tele phone press enter your user PIN and confirm this with See Main menu menu group Protection Hunt group Hunt group numbers are configured for your telephone You can activate or deactivate the signalling of hunt group calls See the MenuCard Calls Time control Possibly you will not receive any more e...

Страница 105: ...ne these are in section Programmable Keys with LED Display starting on page 22 Note You need the appropriate authorisation to operate these keys on your system telephone Consult your system administrator if your authorisation has to be changed The assignment of the programmable keys with destinations or functions can also be done in the Configurator of the Web console in the PBX Configuratio Devic...

Страница 106: ...amming Functions You can store main menu functions on programmable keys Press and hold down the key to see the name of the function in the first line e g Call forwarding If required you can change the function e g the destination for call forwarding Switching Functions On Off Programmed functions are activated by pressing without holding down the key or switched on or off by pressing and holding d...

Страница 107: ...press the function key a menu opens in which you can activate or deac tivate the function Call waiting protection key is then deleted and if required must be reprogrammed With On you turn on call waiting protection for all call keys With Off you turn off call waiting protection for all keys Programming a Key Press and hold down the programmable key then select Features and confirm this with the ke...

Страница 108: ...on one function key It is not possible to save destination call numbers in a link Both a stack and a link have five free memory locations each Press and hold the programmable key then select Stack or Link features and confirm with the key In the Stack or Link features you will see the following menu points Text You can enter a label for the key If you do not enter a text then the key will be label...

Страница 109: ... Short press The programmed entries are displayed in a selection menu Select the desired entry and press the key The programmed call number will be dialled or the programmed function will be executed Press and hold The MenuCard for the key will be opened You can now edit the entries of the stack Select the desired entry In order to modify the entry e g a programmed call number press the key In ord...

Страница 110: ... call Main menu Selection 1 Toggle 2 Transfer 3 Conference 4 Mute 5 Hold 6 Intercept 7 Reject 8 Deflect call 9 Park call 0 Disconnect Call 64 61 1 Pick up 2 Pick up select 3 Unpark call Call pick up 1 Missed calls 2 Accepted calls 3 Voicebox mess Call lists 11 1 Immediately 2 After delay 3 Busy Call div 21 1 Received mail 2 Outgoing mail 3 New message Short messages 31 1 Call prot phone 2 Call pro...

Страница 111: ...e disposed of and the amount of hazardous substances from electrical and electronic equipment in waste The product that you have purchased was developed in line with the current state of the art in an environmentally friendly manner and with a view to recycling It therefore meets the specifications of the European directives The product is labelled with the symbol illustrated above If you wish to ...

Страница 112: ...r 85 Key 84 MSN 84 Call forwarding For other users 86 Phone 84 Setting 83 Call key 18 Signalling 37 Call lists 80 Call number Suppress 93 Call protection 19 73 74 100 Key 90 Phone 90 Call signalling 73 74 Call waiting Accepting 53 54 Rejecting 54 Callback 51 56 93 Calls 94 Accepting 52 Ending 47 Pick up 92 Rejecting 54 Transferring to external party 57 Transferring to internal party 56 Call waitin...

Страница 113: ...mode 41 Hands free open listening key 20 Hold 50 Hold call 94 Hunt group 82 I Inclination Adjusting 9 Info key 19 Info lines 25 Installation site 9 Internet connection ISP 95 K Key assignments 18 Key lines 26 Keypad protocol 41 Keypad with ABC assignment 18 Keys Deleting 91 Labelling 11 Programming 101 L Language 90 Least cost routing 42 Least Cost Routing LCR Switching off 45 93 Line seizure Auto...

Страница 114: ...key 72 Voicebox 97 MenuCard display 27 MenuCard key 19 MenuCards Calling up 28 Closing 31 Message 45 Messenger 88 Mute 94 Muting 39 Muting key 21 N New preset 64 Not available 93 Note 45 51 93 O OK key 20 Open listening 41 P Parking calls 49 57 94 Pharmacy line 62 Pick up 44 50 92 Message 89 Selective 44 50 51 92 PIN see User PIN 91 Plus minus key 21 Programmable keys Destinations 101 Functions 10...

Страница 115: ...45 Transmitting display of 45 Telephone numbers Blocked 41 External 36 Internal 36 Unblocked 41 Text Editing 74 Entering 31 Modifying 72 73 Three party conference 58 Time control 98 100 Time groups 98 Toggling 30 55 57 59 Transfer 55 57 58 Transmission of Call Numbers 43 U Unparking calls 44 92 Upn adapter 13 User PIN 91 V VF signalling 39 VIP call 51 94 Accepting 54 accepting 52 Starting 45 Voice...

Страница 116: ...Index 112 Notes ...

Страница 117: ...Index 113 Notes ...

Страница 118: ...Index 114 Notes ...

Страница 119: ...ne Negative acknowledgement tone Special internal dialling tone Special external dialling tone Call waiting tone Special sensor tone Calls External call Internal call VIP call Callback Sensor call Time axis in seconds 0 1 2 3 4 5 6 The tones and ringer signals mentioned above are valid for Germany in other countries they may differ ...

Страница 120: ...DeTeWe Systems GmbH Zeughofstraße 1 D 10997 Berlin www Aastra DeTeWe de As of October 2006 Subject to changes ...

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