CITY MODEL 1 • VERSION 1
WARNING: Correct tightening force on fasteners – nuts, bolts, screws – on your eBike
is important. Too little force, and the fastener may not hold securely. Too much force, and
the fastener can strip threads, stretch, deform, or break. Either way, incorrect tightening
force can result in component failure, which can cause you to lose control and fall.
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Make sure nothing is loose. Lift the front wheel off the ground by two or three inches, then
let it bounce on the ground. Anything sound, feel or look loose? Do a visual and tactile
inspection of the whole eBike. Any loose parts or accessories? If so, secure them. If you’re not
sure, ask someone with experience to check.
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Tires & Wheels: Make sure tires are correctly inflated (see Section 4.G.). Check by putting one
hand on the saddle, one on the intersection of the handlebars and stem, then bouncing your
weight on the eBike while looking at tire deflection. Compare what you see with how it looks
when you know the tires are correctly inflated; and adjust if necessary.
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Tires in good shape? Spin each wheel slowly and look for cuts in the tread and sidewall. Re-
place damaged tires before riding the eBike.
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Wheels true? Spin each wheel and check for brake clearance and side-to-side wobble. If a
wheel wobbles side to side even slightly, or rubs against or hits the brake pads, take the eBike to
a qualified eBike shop to have the wheel trued.
CAUTION: Wheels must be true for rim brakes to work effectively. Wheel truing is a
skill that requires special tools and experience. Do not attempt to true a wheel unless you
have the knowledge, experience and tools needed to do the job correctly.
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Wheel rims clean and undamaged? Make sure the rims are clean and undamaged at the tire
bead and, if you have rim brakes, along the braking surface. Check to make sure that any rim
wear indicator marking is not visible at any point on the wheel rim.
WARNING: eBike wheel rims are subject to wear. Please contact BIKE.com at cs@bike
.com or call at 1-(877)-755-2453(BIKE) or ask your dealer for all service about wheel rim
wear. Some wheel rims have a rim wear indicator that becomes visible as the rim’s
braking surface wears. A visible rim wear indicator on the side of the wheel rim is an
indication that the wheel rim has reached its maximum usable life.
Riding a wheel that is at the end of its usable life can result in wheel failure,
which can cause you to lose control and fall.
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Brakes: Check the brakes for proper operation (see Section 4.C). Squeeze the brake levers.
Are the brake quick-releases closed? All control cables seated and securely engaged?
If you have rim brakes, do the brake pads contact the wheel rim squarely and make full
contact with the rim? Do the brakes begin to engage within an inch of brake lever movement?
Can you apply full braking force at the levers without having them touch the handlebar?
If not, your brakes need adjustment. Do not ride the eBike until the brakes are properly adjusted
by a professional eBike mechanic.
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Wheel retention system: Make sure the front and rear wheels are correctly secured.
See Section 4.A.
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Seat post: If your seat post has an over-center cam action fastener for easy height
adjustment, check that it is properly adjusted and in the locked position. See Section 4.B.
