CITY MODEL 1 • VERSION 1
APPENDIX F
Trouble Shooting
- Monitor
Code
Name
Cause
Solution
21
Current
Abnormal
Possible damage to the motor cable.
Check whether the three phase wires of the
motor are short-circuited.
22
Throttle
Abnormal
The thumb throttle is not returning to its
original position when released.
Make sure nothing is blocking the throttle
lever from moving through the full range of
motion in both directions.
23
Motor Phase
Problem
Poor condition phase wires,
or disconnected motor phase line.
Visually inspect the cables connecting the rear
hub motor to the controller for damage.
Disconnect the hub motor cable, inspect for
and remove any debris or contamination,
and firmly re-connect the cable.
24
Motor Hall
Defect
No Hall controller: check whether the
phase wire is in good condition.
With Hallc ontroller: check whether the
Hall outlet is good.
This error may appear if the connection to the
rear wheel hub motor is not fully plugged in.
Unplug it, check for and remove any debris,
then fully re-connect.
25
Brake Failed
The eBike motor cut-off brake levers are
engaged, which stops the motor from
turning on.
When you power on the eBike, make sure you
aren’t squeezing the brake lever(s).
Check the sensitivity adjustment of the brake
lever motor cut-off switches.
30
Communication
Failure
The display cannot communicate
with the controller.
Check to make sure the connection between
the display and controller is fully eneaged and
free of debris.
Please contact BIKE.com at [email protected] or call at 1-(877)-755-2453(BIKE) or ask your dealer
for service instructions if you are uncertain or have the slightest doubt.
Denago’s City 1.0 E09 step-over and E10 step-thru models are deisgn to provide reliable
performace fora lifetime of use. In the rare event of a problem, an error code will be shown on
the display to help diagnose and resolve the issue.