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Troubleshooting
Network problem
Problems
Possible causes
Possible solutions
No wireless
connection.
1
Check if Wi‑Fi is turned
on. See “Wi‑Fi”.
2
Try to get closer to the
wireless access point.
3
Check the router settings
or contact the router
administrator if using a
private network; open the
browser to view the home
page if using a public
network.
Slow internet
connections.
The signal strength is
not strong enough.
Move your tablet to a
different location for better
signal reception.
Unable to pair with a
Bluetooth device.
1
Ensure Bluetooth is
on and follow proper
Bluetooth pairing
instructions. See
“Bluetooth”.
2
Contact Dell for
customer assistance. See
dell.com/support
.
Touchscreen problem
Problems
Possible causes
Possible solutions
Touchscreen responds
slowly or improperly.
• The screen is dirty.
• A protective cover
may prevent
the tablet from
recognizing your
inputs.
• Clean your tablet. See
“Cleaning your tablet and
keyboard”.
• Remove any protective
cover from the
touchscreen.