82
Troubleshooting
R
UN
THE
M
ODEM
DIAGNOSTIC
UTILITY
—
Click the
Start
→
Programs
→
Modem Diagnostic Tool
→
Modem Diagnostic Utility
. Follow the instructions
on the screen to identify and resolve modem problems (Modem Diagnostic
Utility is not available on certain computers).
V
ERIFY
THAT
THE
MODEM
IS
COMMUNICATING
WITH
W
INDOWS
—
1
Click the
Start,
and then click
Control Panel
.
2
Click
Phone and Modem Options
.
3
Click the
Modems
tab.
4
Click the COM port for your modem.
5
Click
Properties
, click the
Diagnostics
tab, and then click
Query Modem
to verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
E
NSURE
THAT
YOU
ARE
CONNECTED
TO
THE
I
NTERNET
—
Ensure that you have
subscribed to an Internet service provider. With the Outlook Express e-mail
program open, click
File
. If
Work Offline
has a checkmark next to it, click the
checkmark to remove it, and then connect to the Internet. For help, contact
your Internet service provider.
S
CAN
THE
COMPUTER
FOR
SPYWARE
—
If you are experiencing slow computer
performance, you frequently receive pop-up advertisements, or you are having
problems connecting to the Internet, your computer might be infected with
spyware. Use an anti-virus program that includes anti-spyware protection (your
program may require an upgrade) to scan the computer and remove spyware.
For more information, go to
support.dell.com
and search for the keyword
spyware
.
Error Messages
Fill out the "Diagnostics Checklist" on page 131 as you complete these checks.
CAUTION:
Before you begin any of the procedures in this section, follow the
safety instructions in the
Product Information Guide
.
If the message is not listed, see the documentation for the operating system
or the program that was running when the message appeared.
book.book Page 82 Thursday, August 7, 2008 5:00 PM
Содержание PP29L
Страница 1: ...w w w d e l l c o m s u p p o r t d e l l c o m Dell 500 Owner s Manual Model PP29L ...
Страница 12: ...12 Contents ...
Страница 18: ...18 Finding Information ...
Страница 19: ...About Your Computer 19 About Your Computer Front View 1 2 12 3 11 4 10 5 9 8 7 6 ...
Страница 38: ...38 Setting Up Your Computer ...
Страница 46: ...46 Using the Keyboard and Touch Pad ...
Страница 54: ...54 Using a Battery ...
Страница 66: ...66 Using Cards ...
Страница 124: ...124 Adding and Replacing Parts ...
Страница 140: ...140 Specifications ...
Страница 170: ...170 Index ...