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Troubleshooting
E NSURE THAT THE C D OR D V D MEDIA IS SNAPPED ONTO THE SPINDLE
C HECK THE CABLE CONNECTIONS
C HECK FOR HARDWARE INCOMPATIBILITIES —
See "Troubleshooting Software
and Hardware Problems in the Microsoft
®
Windows
®
XP Operating System"
on page 103.
R
UN THE
D
ELL
D
IAGNOSTICS
—
See "Dell Diagnostics" on page 75.
Optical drive problems
NOTE:
High-speed optical drive vibration is normal and may cause noise, which
does not indicate a defect in the drive or the media.
NOTE:
Because of different regions worldwide and different disc formats, not all
DVD titles work in all DVD drives.
Problems writing to a CD-RW, or DVD+/-RW drive
C LOSE OTHER PROGRAMS —
CD-RW and DVD+/-RW drives must receive a
steady stream of data when writing. If the stream is interrupted, an error
occurs. Try closing all programs before you write to the drive.
T URN OFF S LEEP STATE IN W INDOWS BEFORE WRITING TO A C D / D V D DISC —
See "Standby Mode" on page 50 for information on Sleep state.
C HANGE THE WRITE SPEED TO A SLOWER RATE —
See the help files for your
CD or DVD creation software.
The drive tray cannot eject
1
Ensure that the computer is shut down.
2
Straighten a paper clip and insert one end into the eject hole at the front
of the drive, then push firmly until the tray is partially ejected.
3
Gently pull out the tray until it stops.
The drive makes an unfamiliar scraping or grinding sound
• Ensure that the sound is not caused by the program that is running.
• Ensure that the disc is inserted properly.
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