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Troubleshooting your system

Safety first — for you and your system

CAUTION:

Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple

repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage
due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.

NOTE:

Solution validation was performed by using the factory shipped hardware configuration.

Topics:

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Troubleshooting system startup failure

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Troubleshooting external connections

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Troubleshooting the video subsystem

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Troubleshooting a USB device

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Troubleshooting iDRAC Direct (USB XML configuration)

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Troubleshooting iDRAC Direct (Laptop connection)

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Troubleshooting a serial I/O device

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Troubleshooting a NIC

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Troubleshooting a wet system

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Troubleshooting a damaged system

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Troubleshooting the system battery

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Troubleshooting power supply units

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Troubleshooting cooling problems

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Troubleshooting cooling fans

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Troubleshooting system memory

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Troubleshooting an internal USB key

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Troubleshooting an SD card

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Troubleshooting an optical drive

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Troubleshooting a tape backup unit

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Troubleshooting a hard drive

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Troubleshooting a storage controller

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Troubleshooting expansion cards

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Troubleshooting processors

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System messages

Troubleshooting system startup failure

If you boot the system to the BIOS boot mode after installing an operating system from the UEFI Boot Manager, the system stops
responding. To avoid this issue, you must boot to the same boot mode in which you installed the operating system.

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Troubleshooting your system

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Содержание PowerEdge R530

Страница 1: ...Dell PowerEdge R530 Owner s Manual Regulatory Model E29S Series Regulatory Type E29S001 ...

Страница 2: ... to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2017 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2017 10 Rev A02 ...

Страница 3: ... SD module indicator codes 22 Locating Service Tag of your system 23 2 Documentation resources 24 3 Technical specifications 26 Chassis dimensions 26 Chassis weight 27 Processor specifications 27 Power supply unit specifications 27 System battery specifications 27 Expansion bus specifications 27 Memory specifications 28 Drive specifications 28 Hard drives 28 Optical drive 28 Ports and connectors s...

Страница 4: ...nager 59 Boot Manager main menu 59 PXE boot 60 6 Installing and removing system components 61 Safety instructions 61 Before working inside your system 62 After working inside your system 62 Recommended tools 62 Front bezel optional 63 Removing the optional front bezel 63 Installing the optional front bezel 64 System cover 64 Removing the system cover 64 Installing the system cover 65 Inside the sy...

Страница 5: ...riser 96 Expansion card installation guidelines 96 Removing an expansion card from the system board 98 Installing an expansion card on the system board 99 Removing the optional expansion card riser 100 Installing the optional expansion card riser 101 Removing an expansion card from the expansion card riser 102 Installing an expansion card into the expansion card riser 104 iDRAC port card optional ...

Страница 6: ...tem board 154 Removing the system board 154 Installing the system board 156 Restoring the Service Tag by using the Easy Restore feature 158 Entering the system Service Tag by using System Setup 159 Trusted Platform Module 159 Installing the Trusted Platform Module 159 Initializing the TPM for BitLocker users 160 Initializing the TPM for TXT users 160 7 Troubleshooting your system 161 Safety first ...

Страница 7: ...ors 173 System messages 173 Warning messages 173 Diagnostic messages 173 Alert messages 174 8 Using system diagnostics 175 Dell Embedded System Diagnostics 175 When to use the Embedded System Diagnostics 175 Running the Embedded System Diagnostics from Boot Manager 175 Running the Embedded System Diagnostics from the Dell Lifecycle Controller 175 System diagnostic controls 176 9 Jumpers and connec...

Страница 8: ... R530 system is available in the following configurations Redundant power supply configuration Non redundant power supply configuration Topics Supported configurations for the R530 system Front panel features Back panel features Diagnostic Indicators Locating Service Tag of your system Supported configurations for the R530 system The Dell PowerEdge R530 system supports the following configurations...

Страница 9: ...Figure 1 Supported configurations for the PowerEdge R530 system Dell PowerEdge R530 system overview 9 ...

Страница 10: ... tag 10 Optical drive optional 11 Hard drive or SSD bay Table 1 3 5 inch or 2 5 inch in a hybrid drive carrier hot swappable hard drives Item Indicator Button or Connector Icon Description 1 Power on indicator power button Press the power button to turn the system on or off The indicator on the button indicates if the system is on or off NOTE To gracefully shut down an ACPI compliant operating sys...

Страница 11: ...ices to the system The ports are USB 2 0 compliant 9 Information tag Displays system information such as service tag NIC and MAC address 10 Optical drive optional One optional SATA DVD ROM drive or DVD RW drive 11 Hard drive or SSDs bay Up to eight 3 5 inch or 2 5 inch in a hybrid drive carrier hot swappable hard drives LCD panel The LCD panel of your system provides system information status and ...

Страница 12: ...e no error messages 1 To view the Home screen press one of the three navigation buttons Select Left or Right 2 To navigate to the Home screen from another menu complete the following steps a Press and hold the navigation button till the up arrow is displayed b Navigate to the using the up arrow c Select the Home icon d On the Home screen press the Select button to enter the main menu Setup menu NO...

Страница 13: ...the MAC addresses for iDRAC iSCSI or Network devices Name Displays the name of the Host Model or User String for the system Number Displays the Asset tag or the Service tag for the system Power Displays the power output of the system in BTU hr or Watts The display format can be configured in the Set home submenu of the Setup menu Temperature Displays the temperature of the system in Celsius or Fah...

Страница 14: ...ntification button 12 USB connector 13 USB connector 14 Video connector Table 3 Back panel features for a non redundant power supply unit chassis and a redundant power supply unit chassis Item Indicator button or connector Icon Description 1 Serial port Use the serial port to connect a serial device to the system For more information about the supported serial port see the Technical specifications...

Страница 15: ...stem identification port Use the system identification port to connect the system status indicator assembly through the optional cable management arm 11 System identification button Press the system ID button To locate a particular system within a rack To turn the system ID on or off To reset iDRAC press and hold the button for more than 15 seconds NOTE To reset iDRAC using system ID ensure that t...

Страница 16: ... Log to determine the hard drive that has an error Run the appropriate Online Diagnostics test Restart the system and run embedded diagnostics ePSA If the hard drives are configured in a RAID array restart the system and enter the host adapter configuration utility program Electrical indicator The indicator flashes amber if the system experiences an electrical error for example voltage out of rang...

Страница 17: ...right side does not turn on Table 5 Hard drive indicator codes Drive status indicator pattern RAID only Condition Flashes green twice per second Identifying drive or preparing for removal Off Drive ready for insertion or removal NOTE The drive status indicator remains off until all hard drives are initialized after the system is turned on Drives are not ready for insertion or removal during this t...

Страница 18: ... NIC is not connected to the network B Link indicator is green The NIC is connected to a valid network at its maximum port speed 1 Gbps or 10 Gbps C Link indicator is amber The NIC is connected to a valid network at less than its maximum port speed D Activity indicator is flashing green Network data is being sent or received Power supply unit indicator codes AC power supply units PSUs have an illu...

Страница 19: ... with the Extended Power Performance EPP label on the back NOTE Mixing PSUs from previous generations of Dell PowerEdge servers can result in a PSU mismatch condition or failure to turn the system on D Flashing amber Indicates a problem with the PSU CAUTION When correcting a PSU mismatch replace only the PSU with the flashing indicator Swapping the PSU to make a matched pair can result in an error...

Страница 20: ...s a PSU mismatch with respect to efficiency feature set health status and supported voltage Ensure that both the PSUs are of the same capacity C Flashing amber Indicates a problem with the PSU CAUTION When correcting a PSU mismatch replace only the PSU with the flashing indicator Swapping the PSU to make a matched pair can result in an error condition and unexpected system shutdown To change from ...

Страница 21: ...1 iDRAC Direct status indicator The iDRAC Direct LED indicator table describes iDRAC Direct activity when configuring iDRAC Direct by using the management port USB XML Import Table 9 iDRAC Direct LED indicators Convention iDRAC Direct LED indicator pattern Condition A Green Turns green for a minimum of two seconds to indicate the start and end of a file transfer B Flashing green Indicates file tra...

Страница 22: ...card offers the following features Dual card operation maintains a mirrored configuration by using SD cards in both the slots and provides redundancy NOTE When the Redundancy option is set to Mirror Mode in the Integrated Devices screen of System Setup the information is replicated from one SD card to another Single card operation single card operation is supported but without redundancy Figure 10...

Страница 23: ...booting Locating Service Tag of your system Your system is identified by a unique Express Service Code and Service Tag number The Express Service Code and Service Tag are found on the front of the system by pulling out the information tag Alternatively the information may be on a sticker on the chassis of the system This information is used by Dell to route support calls to the appropriate personn...

Страница 24: ...on Dell com operatingsystemmanuals For information about understanding Remote Access Controller Admin RACADM subcommands and supported RACADM interfaces see the RACADM Command Line Reference Guide for iDRAC Dell com idracmanuals For information about updating drivers and firmware see theMethods to download firmware and drivers section in this document Dell com support drivers Managing your system ...

Страница 25: ...mmandsuitemanuals For information about viewing inventory performing configuration and monitoring tasks remotely turning on or off servers and enabling alerts for events on servers and components using the Dell Chassis Management Controller CMC see the CMC User s Guide Dell com esmmanuals Working with Dell PowerEdge RAID controllers For information about understanding the features of the Dell Powe...

Страница 26: ...escribes the physical dimensions of the system Figure 11 Chassis dimensions of the PowerEdge R530 system Table 13 Dimensions of the Dell PowerEdge R530 system X Xa Y Z Za with bezel Za without bezel Zb 482 4 mm 434 mm 86 8 mm 668 715 mm Cabled PSU 682 298 mm RON PSU 35 6 mm 20 1 633 115 mm Cabled PSU 646 698 mm RON PSU 3 26 Technical specifications ...

Страница 27: ... 750 W DC for China only Platinum 2902 BTU hr 240 V DC NOTE Heat dissipation is calculated using the PSU wattage rating NOTE This system is also designed to connect to the IT power systems with a phase to phase voltage not exceeding 230 V System battery specifications The PowerEdge R530 system supports CR 2032 3 0 V lithium coin cell system battery Expansion bus specifications The PowerEdge R530 s...

Страница 28: ... single processor 8 GB with dual processors minimum one memory module per processor Up to 256 GB with a single processor Up to 384 GB with a dual processor Drive specifications Hard drives The PowerEdge R530 system supports Up to eight 3 5 inch or 2 5 inch internal hot swappable SAS SATA or Nearline SAS hard drives or up to eight 3 5 inch or 2 5 inch internal hot swappable SATA SSDs Optical drive ...

Страница 29: ...ta Terminal Equipment DTE 16550 compliant VGA ports The Video Graphic Array VGA port enables you to connect the system to a VGA display The PowerEdge R530 system supports two 15 pin VGA ports on the front and back panels Internal Dual SD Module The PowerEdge R530 system supports two optional flash memory card slots with an internal dual SD module NOTE One card slot is dedicated for redundancy Vide...

Страница 30: ... 91 F maximum dew point Atmosphere must be non condensing at all times Operating 10 to 80 relative humidity with 29 C 84 2 F maximum dew point Table 22 Maximum vibration specifications Maximum vibration Specifications Operating 0 26 Grms at 5 Hz to 350 Hz all operation orientations Storage 1 88 Grms at 10 Hz to 500 Hz for 15 min all six sides tested Table 23 Maximum shock specifications Maximum vi...

Страница 31: ...ons Air filtration Data center air filtration as defined by ISO Class 8 per ISO 14644 1 with a 95 upper confidence limit NOTE This condition applies to data center environments only Air filtration requirements do not apply to IT equipment designed to be used outside a data center in environments such as an office or factory floor NOTE Air entering the data center must have MERV11 or MERV13 filtrat...

Страница 32: ...5 to 90 RH with 29 C dew point NOTE Outside the standard operating temperature 10 C to 35 C the system can operate down to 5 C or up to 45 C for a maximum of 1 of its annual operating hours For temperatures between 40 C and 45 C de rate maximum allowable temperature by 1 C per 125 m above 950 m 1 F per 228 ft NOTE When operating in the expanded temperature range system performance may be impacted ...

Страница 33: ... iDRAC IP address You must configure the initial network settings based on your network infrastructure to enable the communication to and from iDRAC You can set up the IP address by using one of the following interfaces Interfaces Document Section iDRAC Settings utility See Dell Integrated Dell Remote Access Controller User s Guide at Dell com idracmanuals Dell Deployment Toolkit See Dell Deployme...

Страница 34: ...fecycle Controller Dell com idracmanuals Dell OpenManage Deployment Toolkit Dell com openmanagemanuals Dell certified VMware ESXi Dell com virtualizationsolutions Supported operating systems on Dell PowerEdge systems Dell com ossupport Installation and How to videos for supported operating systems on Dell PowerEdge systems Supported Operating Systems for Dell PowerEdge Systems Methods to download ...

Страница 35: ...vers 2 Under the Drivers Downloads section type the Service Tag of your system in the Service Tag or Express Service Code box NOTE If you do not have the Service Tag select Detect My Product to allow the system to automatically detect your Service Tag or under General support navigate to your product 3 Click Drivers Downloads The drivers that are applicable to your selection are displayed 4 Downlo...

Страница 36: ...e settings of your system NOTE Help text for the selected field is displayed in the graphical browser by default To view the help text in the text browser press F1 You can access system setup by using two methods Standard graphical browser The browser is enabled by default Text browser The browser is enabled by using Console Redirection Related link System Setup details Viewing System Setup Viewin...

Страница 37: ...re information about this utility see Integrated Dell Remote Access Controller User s Guide at Dell com idracmanuals Device Settings Enables you to configure device settings Related link System Setup Viewing System Setup System BIOS You can use the System BIOS screen to edit specific functions such as boot order system password setup password set the RAID mode and enable or disable USB ports Relat...

Страница 38: ...isable the integrated SATA controller and ports Boot Settings Specifies options to specify the boot mode BIOS or UEFI Enables you to modify UEFI and BIOS boot settings Network Settings Specifies options to change the network settings Integrated Devices Specifies options to manage integrated device controllers and ports and specify related features and options Serial Communication Specifies options...

Страница 39: ...FI you can set this option to UEFI Setting this field to BIOS allows compatibility with non UEFI operating systems This option is set to BIOS by default NOTE Setting this field to UEFI disables the BIOS Boot Settings menu Setting this field to BIOS disables the UEFI Boot Settings menu Boot Sequence Retry Enables or disables the Boot Sequence Retry feature If this option is set to Enabled and the s...

Страница 40: ...est information about supported operating systems go to Dell com ossupport Related link Boot Settings Boot Settings details Viewing Boot Settings Changing the boot order You may have to change the boot order if you want to boot from a USB key or an optical drive The following instructions may vary if you have selected BIOS for Boot Mode 1 On the System Setup Main Menu screen click System BIOS Boot...

Страница 41: ...ou to control the configuration of the PXE device Related link Network Settings Viewing Network Settings UEFI iSCSI Settings You can use the iSCSI Settings screen to modify iSCSI device settings The iSCSI Settings option is available only in the UEFI boot mode BIOS does not control network settings in the BIOS boot mode For the BIOS boot mode the option ROM of the network controller handles the ne...

Страница 42: ...ely after you see the following message F2 System Setup NOTE If your operating system begins to load before you press F2 wait for the system to finish booting and then restart your system and try again 3 On the System Setup Main Menu screen click System BIOS 4 On the System BIOS screen click System Security Related link System Security System Security Settings details System Security Settings deta...

Страница 43: ...covery Delay is selected UEFI Variable Access Provides varying degrees of securing UEFI variables When set to Standard the default UEFI variables are accessible in the operating system per the UEFI specification When set to Controlled selected UEFI variables are protected in the environment and new UEFI boot entries are forced to be at the end of the current boot order Secure Boot Enables Secure B...

Страница 44: ...r password You have three attempts to type the correct password After the third unsuccessful attempt the system displays an error message that the system has stopped functioning and must be turned off Even after you turn off and restart the system the error message is displayed until the correct password is entered Related link System Security Deleting or changing system and setup password Prerequ...

Страница 45: ...rd from unauthorized changes Related link System Security System Information You can use the System Information screen to view system properties such as Service Tag system model name and the BIOS version Related link System Information details System BIOS Viewing System Information Viewing System Information To view the System Information screen perform the following steps 1 Turn on or restart you...

Страница 46: ...y Settings screen to view all the memory settings and enable or disable specific memory functions such as system memory testing and node interleaving Related link Memory Settings details System BIOS Viewing Memory Settings Viewing Memory Settings To view the Memory Settings screen perform the following steps 1 Turn on or restart your system 2 Press F2 immediately after you see the following messag...

Страница 47: ...e Interleaving Specifies if Non Uniform Memory architecture NUMA is supported If this field is set to Enabled memory interleaving is supported if a symmetric memory configuration is installed If the field is set to Disabled the system supports NUMA asymmetric memory configurations This option is set to Disabled by default Snoop Mode Specifies the Snoop Mode options The Snoop Mode options available...

Страница 48: ...lications that need high utilization of random memory access Hardware Prefetcher Enables or disables the hardware prefetcher This option is set to Enabled by default DCU Streamer Prefetcher Enables or disables the Data Cache Unit DCU streamer prefetcher This option is set to Enabled by default DCU IP Prefetcher Enables or disables the Data Cache Unit DCU IP prefetcher This option is set to Enabled...

Страница 49: ... Settings SATA Settings You can use the SATA Settings screen to view the SATA settings of SATA devices and enable RAID on your system Related link SATA Settings details System BIOS Viewing SATA Settings Viewing SATA Settings To view the SATA Settings screen perform the following steps 1 Turn on or restart your system 2 Press F2 immediately after you see the following message F2 System Setup NOTE I...

Страница 50: ...n Description Model Specifies the drive model of the selected device Drive Type Specifies the type of drive attached to the SATA port Capacity Specifies the total capacity of the hard drive This field is undefined for removable media devices such as optical drives Port C Sets the drive type of the selected device For Embedded SATA settings in ATA mode set this field to Auto to enable BIOS support ...

Страница 51: ...ATA settings in ATA mode set this field to Auto to enable BIOS support Set it to OFF to turn off BIOS support For AHCI or RAID mode BIOS support is always enabled Option Description Model Specifies the drive model of the selected device Drive Type Specifies the type of drive attached to the SATA port Capacity Specifies the total capacity of the hard drive This field is undefined for removable medi...

Страница 52: ...ngs Viewing SATA Settings Integrated Devices You can use the Integrated Devices screen to view and configure the settings of all integrated devices including the video controller integrated RAID controller and the USB ports Related link Integrated Devices details System BIOS Viewing Integrated Devices Viewing Integrated Devices To view the Integrated Devices screen perform the following steps 1 Tu...

Страница 53: ... by the embedded management controller Configure this function using the NIC management utilities of the system I OAT DMA Engine Enables or disables the I OAT option Enable only if the hardware and software support the feature Embedded Video Controller Enables or disables the Embedded Video Controller option This option is set to Enabled by default Current State of Embedded Video Controller Displa...

Страница 54: ...es you to set the port address for serial devices This option is set to Serial Device 1 COM2 Serial Device 2 COM1 by default NOTE You can use only Serial Device 2 for the Serial Over LAN SOL feature To use console redirection by SOL configure the same port address for console redirection and the serial device NOTE Every time the system boots the BIOS syncs the serial MUX setting saved in iDRAC The...

Страница 55: ...stem Setup NOTE If your operating system begins to load before you press F2 wait for the system to finish booting and then restart your system and try again 3 On the System Setup Main Menu screen click System BIOS 4 On the System BIOS screen click System Profile Settings Related link System Profile Settings System Profile Settings details System Profile Settings details The System Profile Settings...

Страница 56: ...The optimization of the uncore frequency to either save power or optimize performance is influenced by the setting of the Energy Efficiency Policy option Energy Efficient Policy Enables you to select the Energy Efficient Policy option The CPU uses the setting to manipulate the internal behavior of the processor and determines whether to target higher performance or better power savings Number of T...

Страница 57: ...oes not apply to 84 key keyboards F1 F2 Prompt on Error Enables or disables the F1 F2 prompt on error This option is set to Enabled by default The F1 F2 prompt also includes keyboard errors Load Legacy Video Option ROM Enables you to determine whether the system BIOS loads the legacy video INT 10H option ROM from the video controller Selecting Enabled in the operating system does not support UEFI ...

Страница 58: ...ce parameters Related link System BIOS Dell Lifecycle Controller Dell Lifecycle Controller LC provides advanced embedded systems management capabilities including system deployment configuration update maintenance and diagnosis LC is delivered as part of the iDRAC out of band solution and Dell system embedded Unified Extensible Firmware Interface UEFI applications Related link Embedded system mana...

Страница 59: ...ystem attempts to boot to devices starting with the first item in the boot order If the boot attempt fails the system continues with the next item in the boot order until the boot is successful or no more boot options are found One shot Boot Menu Enables you to access boot menu where you can select a one time boot device to boot from Launch System Setup Enables you to access System Setup Launch Li...

Страница 60: ...Explorer Reboot System Related link Boot Manager PXE boot The Preboot Execution Environment PXE is an industry standard client or interface that allows networked computers that are not yet loaded with an operating system to be configured and booted remotely by an administrator 60 Pre operating system management applications ...

Страница 61: ...ional SD vFlash card optional Internal dual SD module optional Integrated storage controller card Processors and heat sinks Power supply units PSU Power interposer board System battery Hard drive backplane Control panel System board Trusted Platform Module Safety instructions WARNING Whenever you need to lift the system get others to assist you To avoid injury do not attempt to lift the system by ...

Страница 62: ...ect the peripherals 3 If installed remove the front bezel 4 If applicable remove the system from the rack For more information see the Rack Installation placemat at Dell com poweredgemanuals 5 Remove the system cover Related link Removing the optional front bezel Removing the system cover After working inside your system Prerequisite Follow the safety guidelines listed in the Safety instructions s...

Страница 63: ...g the hard drive or when pressing the reset or power button The front bezel can also be locked for additional security Removing the optional front bezel Prerequisite Follow the safety guidelines listed in the Safety instructions section Steps 1 Locate and remove the bezel key NOTE The bezel key is attached to the back of the bezel 2 Unlock the bezel by using the key 3 Slide the release latch up an...

Страница 64: ...13 Installing the optional front bezel 1 bezel lock 2 front bezel System cover The system cover protects the components inside the system and helps in maintaining air flow inside the system Removing the system cover actuates the intrusion switch which aids in maintaining system security Removing the system cover Prerequisites 1 Follow the safety guidelines listed in the Safety instructions section...

Страница 65: ...ing and closing the system 1 system cover 2 latch 3 latch release lock Next steps 1 Install the system cover 2 Follow the procedure listed in the After working inside your system section Related link Safety instructions Installing the system cover Before working inside your system After working inside your system Installing the system cover Prerequisites 1 Follow the safety guidelines listed in th...

Страница 66: ... connect the system to the electrical outlet 3 Turn on the system including any attached peripherals Related link Safety instructions Before working inside your system After working inside your system Removing the system cover Inside the system CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your pr...

Страница 67: ...ower supply unit chassis 1 Control panel board 2 Hard drive backplane 3 Cooling fan 5 4 Power interposer board 5 Power supply unit redundant 6 Optional expansion card riser 7 Processor 2 8 DIMM 12 Installing and removing system components 67 ...

Страница 68: ... the entire surface area of the heat sink thus allowing increased cooling Removing the cooling shroud Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not author...

Страница 69: ...rusion switch connector on system board 4 cooling shroud alignment slots 5 cooling shroud alignment pins Next steps 1 Reinstall the cooling shroud 2 If removed reinstall the optional PCIe expansion card riser 3 If disconnected connect the cables to the expansion card s 4 If required open the expansion card latch on the cooling shroud to support the full length expansion card 5 Follow the procedure...

Страница 70: ... guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section Steps 1 Align the tabs on the cooling shroud with the securing holes at the back of the chassis 2 Lower the cooling shroud into the chassis until it is firmly seated Figure 19 Installing the cooling shroud 1 cooling shroud 2 chassis intrusion switch 3 chassis intrusi...

Страница 71: ...Dense Configuration Optimized Maximum supported DIMM frequency of the processors Your system contains 12 memory sockets split into four sets two sets of 4 sockets and two sets of 2 sockets each DIMMs in sockets A1 to A8 are assigned to processor 1 and DIMMs in sockets B1 to B4 are assigned to processor 2 Each 4 socket set is organized into two channels and each 2 socket set is organized into one c...

Страница 72: ...annel Populate DIMM sockets only if a processor is installed For single processor systems sockets A1 to A8 are available For dual processor systems sockets A1 to A8 and sockets B1 to B4 are available Populate all sockets with white release levers first and then all the sockets with black release levers When mixing memory modules with different capacities populate the sockets with memory modules wi...

Страница 73: ...anization and Frequency DIMM Slot Population 4 4 1 1R x8 2400 MT s 1R x8 2133 MT s 1R x8 1866 MT s A1 8 4 2 1R x8 2400 MT s 1R x8 2133 MT s 1R x8 1866 MT s A1 A2 8 1 1R x8 2400 MT s 1R x8 2133 MT s 1R x8 1866 MT s A1 16 4 4 1R x8 2400 MT s 1R x8 2133 MT s 1R x8 1866 MT s A1 A2 A3 A4 8 2 2R x8 2400 MT s 2R x8 2133 MT s 2R x8 1866 MT s A1 A2 16 1 2R x8 2400 MT s 2R x8 2133 MT s 2R x8 1866 MT s A1 24...

Страница 74: ...2 32 1 1R x8 2400 MT s 1R x8 2133 MT s 1R x8 1866 MT s A1 48 8 6 2R x8 2400 MT s 2R x8 2133 MT s 2R x8 1866 MT s A1 A2 A3 A4 A5 A6 16 3 2R x8 2400 MT s 2R x8 2133 MT s 2R x8 1866 MT s A1 A2 A3 64 8 8 2R x8 2400 MT s 2R x8 2133 MT s 2R x8 1866 MT s A1 A2 A3 A4 A5 A6 A7 A8 16 4 2R x8 2400 MT s 2R x8 2133 MT s 2R x8 1866 MT s A1 A2 A3 A4 32 2 2R x8 2400 MT s 2R x8 2133 MT s 2R x8 1866 MT s A1 A2 96 1...

Страница 75: ...s 2R x4 1866 MT s A1 A2 A3 A4 A5 A6 256 32 8 2R x4 2400 MT s 2R x4 2133 MT s 2R x4 1866 MT s A1 A2 A3 A4 A5 A6 A7 A8 Table 35 Memory configurations two processors System Capacity in GB DIMM Size in GB Number of DIMMs DIMM Rank Organization and Frequency DIMM Slot Population 8 4 2 1R x8 2400 MT s 1R x8 2133 MT s 1R x8 1866 MT s A1 B1 16 4 4 1R x8 2400 MT s 1R x8 2133 MT s 1R x8 1866 MT s A1 A2 B1 B...

Страница 76: ... 12 2R x8 2400 MT s 2R x8 2133 MT s 2R x8 1866 MT s A1 A2 A3 A4 A5 A6 A7 A8 B1 B2 B3 B4 8 6 2R x8 2400 MT s 2R x8 2133 MT s 2R x8 1866 MT s A1 A2 A3 B1 B2 B3 64 8 8 2R x8 2400 MT s 2R x8 2133 MT s 2R x8 1866 MT s A1 A2 A3 A4 B1 B2 B3 B4 16 4 2R x8 2400 MT s 2R x8 2133 MT s 2R x8 1866 MT s A1 A2 B1 B2 32 2 2R x8 2400 MT s 2R x8 2133 MT s 2R x8 1866 MT s A1 B1 96 8 12 2R x8 2400 MT s 2R x8 2133 MT s...

Страница 77: ... MT s 2R x8 1866 MT s A1 A2 A3 A4 A5 A6 A7 A8 B1 B2 B3 B4 NOTE 16 GB DIMMs must be installed in slots numbered A1 A2 A3 A4 B1 B2 B3 and B4 and 8 GB DIMMs must be installed in slots A5 A6 A7 and A8 192 16 12 2R x4 2400 MT s 2R x4 2133 MT s 2R x4 1866 MT s A1 A2 A3 A4 A5 A6 A7 A8 B1 B2 B3 B4 32 6 2R x4 2400 MT s 2R x4 2133 MT s 2R x4 1866 MT s A1 A2 A3 B1 B2 B3 256 32 8 2R x4 2400 MT s 2R x4 2133 MT...

Страница 78: ...d remove the expansion card riser WARNING The memory modules are hot to touch for some time after the system has been powered down Allow the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components or metallic contacts on the memory module CAUTION To ensure proper system cooling memory module blanks must be installed in any memory so...

Страница 79: ...the memory module CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are ship...

Страница 80: ...lready changed the value to reflect the installed memory 4 If the value is incorrect one or more of the memory modules may not be installed properly Ensure that the memory module is firmly seated in the memory module socket 5 Run the system memory test in system diagnostics Related link Safety instructions Before working inside your system After working inside your system Removing the optional exp...

Страница 81: ...lephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 If applicable remove the bezel 4 Using the management softw...

Страница 82: ...to a partially installed carrier can damage the partially installed carrier s shield spring and make it unusable CAUTION Combining SAS and SATA hard drives in the same RAID volume is not supported CAUTION To prevent data loss ensure that your operating system supports hot swap drive installation See the documentation supplied with your operating system CAUTION When a replacement hot swappable hard...

Страница 83: ... repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION To maintain proper system cooling all empty hard drive slots must have hard drive blanks installed 1 Follow the safety...

Страница 84: ...ezel Installing a 3 5 inch hard drive blank Prerequisites 1 Follow the safety guidelines listed in the Safety instructions section 2 If installed remove the front bezel Step Insert the hard drive blank into the hard drive slot until the release button clicks into place Figure 26 Installing a 3 5 inch hard drive blank 1 hard drive blank Next step If applicable install the front bezel 84 Installing ...

Страница 85: ...guidelines listed in the Safety instructions section 2 Keep the Phillips 2 screwdriver ready 3 Remove the 3 5 inch hard drive adapter from the 3 5 inch hot swappable hard drive carrier NOTE A 2 5 inch hot swappable hard drive is installed in a 3 5 inch hard drive adapter which is then installed in the 3 5 inch hot swappable hard drive carrier Steps 1 Remove the screws from the side of the 3 5 inch...

Страница 86: ...ty guidelines listed in the Safety instructions section 2 Keep the Phillips 2 screwdriver ready Steps 1 Align the screw holes on the 2 5 inch hot swappable hard drive with the screw holes on the 3 5 inch hard drive adapter 2 Install the screws to secure the 2 5 inch hot swappable hard drive to the 3 5 inch hard drive adapter Figure 28 Installing a 2 5 inch hot swappable hard drive into a 3 5 inch ...

Страница 87: ...drive carrier 3 Lift the 3 5 inch hard drive adapter out of the 3 5 inch hot swappable hard drive carrier Figure 29 Removing a 3 5 inch hot swappable hard drive adapter from a 3 5 inch hot swappable hard drive carrier 1 3 5 inch hard drive carrier 2 screw 5 3 hard drive adapter 4 2 5 inch hard drive Next step If removed install the front bezel Related link Safety instructions Installing a 3 5 inch...

Страница 88: ...he 3 5 inch hard drive adapter to the 3 5 inch hot swappable hard drive carrier Figure 30 Installing a 3 5 inch hard drive adapter into a hot swappable hard drive carrier 1 3 5 inch hot swappable hard drive carrier 2 screw 5 3 hard drive adapter 4 2 5 inch hard drive Next step Install the 3 5 inch hot swappable hard drive carrier into the system Related link Safety instructions Removing a hard dri...

Страница 89: ...your warranty Read and follow the safety instructions that are shipped with your product Steps 1 Insert the hard drive into the hard drive carrier with the connector end of the hard drive toward the back of the carrier 2 Align the screw holes on the hard drive with the screws holes on the hard drive carrier When aligned correctly the back of the hard drive is flush with the back of the hard drive ...

Страница 90: ...e Safety instructions section 2 Follow the procedure listed in the Before working inside your system section Steps 1 Disconnect the power and data cable from the back of the drive NOTE Ensure that you note the routing of the power and data cable on the side of the system as you remove them from the system board and drive Route these cables properly when you replace them to prevent them from being ...

Страница 91: ...in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section Steps 1 If installed remove the optical drive blank and then press the blue release tab at the back of the blank and push the blank out of the system 2 Align the optical drive with the optical drive slot on the front of the chassis 3 Slide the optical drive into the slot until the latc...

Страница 92: ...most care while removing or installing cooling fans CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the...

Страница 93: ...After working inside your system Installing a cooling fan Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty...

Страница 94: ... cooling fan connector on the system board Next step Follow the procedure listed in the After working inside your system section Related link Safety instructions Before working inside your system After working inside your system Internal USB memory key optional An optional USB memory key installed inside your system can be used as a boot device security key or mass storage device To boot from the ...

Страница 95: ...rvicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section Steps 1 Locate the USB port or USB memory key on the system board To locate the USB port see the Syste...

Страница 96: ...pansion card riser An expansion card in the server is an add on card that can be inserted into an expansion slot on the system board or riser card to add enhanced functionality to the system through the expansion bus NOTE A System Event Log SEL event is logged if an expansion card riser is unsupported or missing It does not prevent your system from turning on and no BIOS POST message or F1 F2 paus...

Страница 97: ...ow profile Half length x1 x1 System board 5 Platform Controller Hub Mapped to Processor 1 Low profile Half length x4 x8 NOTE The optional expansion card riser is installed on PCIe slot 2 on the system board NOTE When your system is installed with the optional expansion card riser in PCIe slot 2 on the system board you cannot install an expansion card in PCIe slot 1 of the system board NOTE When x1...

Страница 98: ...cedure listed in the Before working inside your system section CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and...

Страница 99: ...on card on the system board Prerequisites 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or...

Страница 100: ...ion latch 3 expansion card 4 expansion card connector Next step Follow the procedure listed in the After working inside your system section Related link Safety instructions Before working inside your system After working inside your system Removing the cooling shroud Installing an expansion card into the expansion card riser Installing the optional expansion card riser Removing the optional expans...

Страница 101: ...l the cooling shroud 4 Follow the procedure listed in the After working inside your system section Related link Safety instructions Before working inside your system After working inside your system Removing the cooling shroud Installing an expansion card into the expansion card riser Installing the optional expansion card riser Installing the optional expansion card riser Prerequisites 1 Follow t...

Страница 102: ...ystem section 2 Install any device drivers required for the expansion card as described in the documentation for the card Related link Safety instructions Before working inside your system After working inside your system Installing an expansion card into the expansion card riser Removing an expansion card from the expansion card riser Prerequisites CAUTION Many repairs may only be done by a certi...

Страница 103: ...ust install a filler bracket over an empty expansion card slot to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system Figure 43 Removing an expansion card from the expansion card riser 1 expansion card riser 2 expansion card riser cage 3 expansion card retention lat...

Страница 104: ...he Before working inside your system section 3 If opened close the expansion card latch on the cooling shroud 4 Remove the expansion card riser 5 Unpack the expansion card and prepare it for installation NOTE For instructions see the documentation accompanying the expansion card CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simp...

Страница 105: ...ngth expansion card 3 expansion card riser cage 4 expansion card retention latch Next steps 1 Install the expansion card riser 2 If disconnected connect the required power or data cables to the expansion card 3 If required press the expansion card latch on the cooling shroud to support the full length expansion card 4 Follow the procedure listed in the After working inside your system section 5 In...

Страница 106: ...eployment environment that enables automation of server configuration scripts and imaging It emulates a USB device For more information see the Integrated Dell Remote Access Controller User s Guide at Dell com idracmanuals Removing the iDRAC ports card Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as...

Страница 107: ...ed link Safety instructions Before working inside your system After working inside your system Removing the cooling shroud Removing the optional expansion card riser Installing the optional expansion card riser Installing the cooling shroud Installing the iDRAC ports card Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting a...

Страница 108: ...he chassis wall 2 Insert the iDRAC ports card into the connector on the system board 3 Tighten the screws to secure the iDRAC ports card Figure 48 Installing the iDRAC ports card 1 iDRAC ports card holder 2 iDRAC ports card 3 iDRAC port 4 SD vFlash media card reader 5 screws 2 6 iDRAC ports card connector on system board Next steps 1 If removed reinstall the PCIe expansion card riser 2 If disconne...

Страница 109: ...equisites 1 Follow the safety guidelines listed in the Safety instructions section 2 Locate the SD vFlash card slot at the back of the chassis Step To remove the SD vFlash card push the SD vFlash card inward to release it and pull the SD vFlash card from the SD vFlash card slot Figure 49 Removing the optional SD vFlash card 1 SD vFlash card 2 SD vFlash card slot Internal dual SD module optional Th...

Страница 110: ...age due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product NOTE Temporarily label each SD card with its corresponding slot number before removal Re install the SD card s into the corresponding slots Step Locate the SD card slot on the internal dual SD module and press the card to release it from the...

Страница 111: ...fied service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product NOTE To use an SD card with your system ensu...

Страница 112: ...oving the cooling shroud Removing the optional expansion card riser Installing the optional expansion card riser Installing the cooling shroud Safety instructions Before working inside your system After working inside your system Removing the cooling shroud Removing the optional expansion card riser Installing the optional expansion card riser Installing the cooling shroud 112 Installing and remov...

Страница 113: ...Follow the procedure listed in the Before working inside your system section 3 If installed remove the SD cards NOTE Temporarily label each SD card with its corresponding slot number before removal Reinstall the SD cards into the corresponding slots Steps 1 Locate the internal dual SD module IDSDM on the system board To locate the internal dual SD module connector see the System board connectors s...

Страница 114: ...or on the system board To locate the IDSDM connector see the System board connectors section 2 Align the IDSDM with the connector on the system board 3 Push the IDSDM until it is firmly seated on the system board Figure 53 Installing the optional internal dual SD module 1 IDSDM 2 pull tab 3 IDSDM connector Next steps 1 Install the SD cards NOTE Re install the SD cards into the same slots based on ...

Страница 115: ...only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product Steps 1 Loosen the sc...

Страница 116: ...er or data cables to the expansion card s 3 Reinstall the cooling shroud 4 If applicable open the expansion card latch on the cooling shroud to secure the full length expansion card 5 Follow the procedure listed in the After working inside your system section Related link Safety instructions Before working inside your system After working inside your system Removing the cooling shroud Removing the...

Страница 117: ... the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product Steps 1 Align the end of the integrated storage controller card opposite the connector with the integrated storage controller card holder 2 Lower the connector side of the integrated stora...

Страница 118: ...nstall the cooling shroud 4 If applicable open the expansion card latch on the cooling shroud to secure the full length expansion card 5 Follow the procedure listed in the After working inside your system section Related link Safety instructions Before working inside your system After working inside your system Removing the cooling shroud Removing the optional expansion card riser Installing the o...

Страница 119: ...ditions NOTE To ensure proper system cooling you must install a processor blank and heat sink blank in any empty processor socket 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system 3 Keep the Phillips 2 screwdriver ready 4 If connected disconnect the cables from expansion card s 5 If connected disconnect t...

Страница 120: ...s CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your pr...

Страница 121: ...d Steps 1 Release the open first socket lever near the unlock icon by pushing the lever down and out from under the tab 2 Release the close first socket release lever near the lock icon by pushing the lever down and out from under the tab Lift the lever 90 degrees upward 3 Lower the open first socket release lever to lift the processor shield 4 Hold the tab on the processor shield and lift the pro...

Страница 122: ...Figure 57 Processor shield 1 close first socket release lever 2 lock icon 3 processor 4 open first socket release lever 5 unlock icon 122 Installing and removing system components ...

Страница 123: ...on card s 5 Reinstall the cooling shroud 6 If required open the expansion card latch on the cooling shroud to support the full length expansion card 7 Follow the procedure listed in the After working inside your system section Related link Safety instructions Before working inside your system After working inside your system Removing the cooling shroud Removing the optional expansion card riser In...

Страница 124: ...he new processor NOTE If the processor has previously been used in a system remove any remaining thermal grease from the processor by using a lint free cloth 2 Locate the processor socket 3 If applicable remove the socket protective cap 4 Release the open first socket release lever near the unlock icon by pushing the lever down and out from under the tab 5 Similarly release the close first socket ...

Страница 125: ...ink 2 Install the cooling shroud 3 While booting press F2 to enter System Setup and verify that the processor information matches the new system configuration 4 Run the system diagnostics to verify that the new processor operates correctly Related link Safety instructions Before working inside your system After working inside your system Removing the cooling shroud Removing the optional expansion ...

Страница 126: ...m section 3 Keep the Phillips 2 screwdriver ready 4 Install the processor NOTE If you are installing a single processor it must be installed in socket CPU1 Steps 1 If you are using an existing heat sink remove the thermal grease from the heat sink by using a clean lint free cloth 2 Use the thermal grease syringe included with your processor kit to apply the grease in a thin spiral on the top of th...

Страница 127: ...2 heat sink 3 processor socket 4 retention screw slot 4 Next steps 1 Follow the procedure listed in the After working inside your system section 2 While booting press F2 to enter System Setup and verify that the processor information matches the new system configuration 3 Run the system diagnostics to verify that the new processor operates correctly Related link Safety instructions Before working ...

Страница 128: ... one PSU in the sleep state the active PSU can also activate the sleeping PSU The default PSU settings are as follows If the load on the active PSU is more than 50 percent then the redundant PSU is switched to the active state If the load on the active PSU falls below 20 percent then the redundant PSU is switched to the sleep state You can configure the hot spare feature by using the iDRAC setting...

Страница 129: ...pairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section Step Align the power supply unit blank with the ...

Страница 130: ...re shipped with your product CAUTION The system needs one power supply unit PSU for normal operation On power redundant systems remove and replace only one PSU at a time in a system that is powered on NOTE You may have to unlatch and lift the optional cable management arm if it interferes with the power supply unit PSU removal For information about the cable management arm see the system s rack do...

Страница 131: ...e safety instructions that are shipped with your product NOTE The maximum output power shown in watts is listed on the PSU label 1 Follow the safety guidelines listed in the Safety instructions section 2 For systems that support redundant power supply units PSUs ensure that both the PSUs are of the same type and have the same maximum output power 3 If installed remove the PSU blank Steps 1 Slide t...

Страница 132: ...r supply unit PSU NOTE When selecting or upgrading your system configuration verify the system power consumption with the Dell Energy Smart Solution Advisor at Dell com ESSA to ensure optimum power utilization Removing a non redundant AC power supply unit cabled Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple ...

Страница 133: ...able strap 3 Disconnect all the power cables from the PSU to the system board and hard drive backplane 4 Remove the screw securing the PSU to the chassis and slide the PSU out of the PSU cage Figure 66 Removing a non redundant AC PSU cabled 1 standoff on the chassis 2 screw 3 non redundant PSU 4 PSU cage 5 P1 cable connector 6 P2 cable connector 7 P3 cable connector 8 backplane connector Next step...

Страница 134: ...ting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed ...

Страница 135: ...steps 1 If applicable install the PCIe expansion card riser 2 If applicable connect the required power or data cables to the expansion card s 3 Reinstall the cooling shroud 4 If applicable open the expansion card latch on the cooling shroud to secure the full length expansion card 5 Follow the procedure listed in the After working inside your system section Installing and removing system component...

Страница 136: ...0 ºC for source and return Protect the 48 60 V DC 1 wire with a branch circuit over current protection rated 50 A for DC with a high interrupt current rating CAUTION Connect the equipment to a 48 60 V DC supply source that is electrically isolated from the AC source reliably grounded 48 60 V DC SELV source Ensure that the 48 60 V DC source is efficiently secured to earth ground NOTE A readily acce...

Страница 137: ... Steps 1 Strip the insulation from the end of the green or yellow wire exposing approximately 4 5 mm 0 175 inch of copper wire 2 Using a hand crimping tool Tyco Electronics 58433 3 or equivalent crimp the ring tongue terminal Jeeson Terminals Inc R5 4SA or equivalent to the green or yellow wire safety ground wire 3 Connect the safety ground wire to the grounding post on the back of the system by u...

Страница 138: ...proximately 13 mm 0 5 inch of copper wire WARNING Reversing polarity when connecting DC power wires can permanently damage the power supply or the system 2 Insert the copper ends into the mating connectors and tighten the captive screws at the top of the mating connector by using a Phillips 2 screwdriver WARNING To protect the power supply from electrostatic discharge the captive screws must be co...

Страница 139: ...not covered by your warranty Read and follow all safety instructions that came with the product CAUTION The system needs one power supply for normal operation On power redundant systems remove and replace only one power supply at a time in a system that is powered on NOTE You may have to unlatch and lift the optional cable management arm if it interferes with power supply removal For information a...

Страница 140: ...hat came with the product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 If installed remove the PSU blank 4 Verify that both the PSUs are of the same type and have the same maximum output power NOTE The maximum output power shown in watts is listed on the PSU label Steps 1 Slide the PSU into...

Страница 141: ... in systems with redundant PSUs Removing the power interposer board Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by you...

Страница 142: ... hooks 4 5 locking slots 4 Next steps 1 Install the replacement power interposer board and connect all the required cables to the system board and the hard drive backplane 2 If applicable install the PCIe expansion card riser 3 If applicable connect the required power or data cables to the expansion card s 4 Reinstall the cooling shroud 5 If applicable open the expansion card latch on the cooling ...

Страница 143: ...cables to the system board and hard drive backplane 3 Install the power supply module s in their original locations Next steps 1 If applicable install the PCIe expansion card riser 2 If applicable connect the required power or data cables to the expansion card s 3 Reinstall the cooling shroud 4 If applicable open the expansion card latch on the cooling shroud to secure the full length expansion ca...

Страница 144: ... connectors section CAUTION To avoid damage to the battery connector you must firmly support the connector while installing or removing a battery 2 Place your finger between the securing tabs at the negative side of the battery connector and lift the battery out of the socket Figure 75 Removing the system battery 1 system battery 2 system battery slot 3 To install a new system battery hold the bat...

Страница 145: ... the safety instructions that are shipped with your product CAUTION To prevent damage to the hard drives and hard drive backplane you must remove the hard drives from the system before removing the hard drive backplane CAUTION You must note the number of each hard drive and temporarily label them before removal so that you can replace them in the same locations 1 Follow the safety guidelines liste...

Страница 146: ...ller 1 system board 2 SATA A cable connector on system board 3 SATA B cable connector on system board 4 signal cable connector on system board 5 hard drive backplane 6 SAS B cable connector on backplane 7 signal cable connector on backplane 8 SAS A cable connector on backplane 146 Installing and removing system components ...

Страница 147: ... SAS SATA SSD hard drives into their original locations 3 Follow the procedure listed in the After working inside your system section Related link Safety instructions Before working inside your system After working inside your system Removing a hot swappable hard drive or SSD Installing a hot swap hard drive Installing the hard drive backplane Prerequisites 1 Follow the safety guidelines listed in...

Страница 148: ...Lower the hard drive backplane until the release tabs snap into place 3 Connect the SAS SATA SSD data signal and power cable s to the backplane Figure 80 Installing the hard drive backplane 1 backplane 2 release tab 2 3 slot on the backplane 4 hook on the chassis Next steps 1 Install all SAS SATA SSD hard drives in their original locations 2 Reconnect the data signal and power cables to the backpl...

Страница 149: ...sure that the locking tab on the connector is released before removal and insertion The locking tab must be engaged after insertion NOTE To prevent damage to the LCD display module cable do not bend the control panel flex cable after it is inserted into the connector 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside ...

Страница 150: ... by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Keep the Phillips 2 screwdriver ready Steps 1 Fit the control panel board in the chassis while aligning the screw holes on the control panel board with t...

Страница 151: ...rized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside you...

Страница 152: ...anel at the corners and pull upward until the control panel tabs release 5 Pull the control panel away from the chassis Figure 83 Removing the control panel 1 locks on the control panel 7 2 control panel 3 cable guide retaining screw 2 4 cable guide 5 display module cable Next steps 1 Reconnect the display module cable to the control panel board 2 Follow the procedure listed in the After working i...

Страница 153: ...ligns with the slot on the chassis wall and the top left tab aligns with the slot on the top of the chassis 2 Pull the display module cable through the opening slot in the front and into the chassis 3 Slide the display module cable into the plastic cable guide 4 Fix the cable guide to the chassis by screwing the two retaining screws 5 Push the right side of the control panel until the top right ta...

Страница 154: ...n key you may be prompted to create a recovery key during program or System Setup Be sure to create and safely store this recovery key If you replace this system board you must supply the recovery key when you restart your system or program before you can access the encrypted data on your hard drives 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure li...

Страница 155: ...to the chassis Figure 85 Screw location on the system board 1 system board screw 9 2 system board holder 4 Hold the system board holder lift the system board and slide it toward the front of the chassis Installing and removing system components 155 ...

Страница 156: ...mory key Removing a processor Removing a memory module Installing the system board Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not...

Страница 157: ...the chassis 2 Hold the touch points and lower the system board into the chassis 3 Push the system board toward the back of the chassis until the board clicks into place Figure 87 Installing the system board 1 system board 2 system board holder Next steps 1 Install the Trusted Platform Module TPM For more information about TPM see Trusted Platform Module 2 Install connect the following components a...

Страница 158: ...talling memory modules Installing the cooling shroud Installing an AC power supply unit Restoring the Service Tag by using the Easy Restore feature Entering the system Service Tag by using System Setup Initializing the TPM for BitLocker users Initializing the TPM for TXT users Restoring the Service Tag by using the Easy Restore feature The Easy Restore feature enables you to restore your system s ...

Страница 159: ... breaks the cryptographic binding and it cannot be re installed or installed on another system board NOTE This is a Field Replaceable Unit FRU Removal and installation procedures must be performed only by Dell certified service technicians Related link Safety instructions Before working inside your system After working inside your system Installing the Trusted Platform Module Prerequisites CAUTION...

Страница 160: ...ee http technet microsoft com en us library cc753140 aspx The TPM Status changes to Enabled Activated Initializing the TPM for TXT users 1 While booting your system press F2 to enter System Setup 2 On the System Setup Main Menu screen click System BIOS System Security Settings 3 From the TPM Security option select On with Pre boot Measurements 4 From the TPM Command option select Activate 5 Save t...

Страница 161: ...ct USB XML configuration Troubleshooting iDRAC Direct Laptop connection Troubleshooting a serial I O device Troubleshooting a NIC Troubleshooting a wet system Troubleshooting a damaged system Troubleshooting the system battery Troubleshooting power supply units Troubleshooting cooling problems Troubleshooting cooling fans Troubleshooting system memory Troubleshooting an internal USB key Troublesho...

Страница 162: ...n the system 3 If the problem is resolved restart the system enter System Setup and check if the non functioning USB ports are enabled NOTE Older operating systems may not support USB 3 0 4 Check if USB 3 0 is enabled in System Setup If enabled disable it and see if the issue is resolved 5 In iDRAC Settings Utility ensure that USB Management Port Mode is configured as Automatic or Standard OS Use ...

Страница 163: ... does not work try with a different USB storage device Next step If all troubleshooting fails see the Getting help section Troubleshooting iDRAC Direct Laptop connection For information about USB laptop connection and server configuration see the Integrated Dell Remote Access Controller User s Guide at Dell com idracmanuals Steps 1 Ensure that your laptop is connected to the front USB Management P...

Страница 164: ...t all the NICs hubs and switches on the network are set to the same data transmission speed and duplex For more information see the documentation for each network device 7 Ensure that all network cables are of the proper type and do not exceed the maximum length Next step If the problem persists see the Getting help section Related link Getting help Using system diagnostics Troubleshooting a wet s...

Страница 165: ... should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product Steps 1 Turn off the system and attached peripherals and disconnect the...

Страница 166: ...etup If the date and time displayed in System Setup are not correct check the System Error Log SEL for system battery messages Next step If the problem persists see the Getting help section Related link Getting help Troubleshooting power supply units CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in y...

Страница 167: ...hat are shipped with your product Ensure that the following conditions exist System cover cooling shroud EMI filler panel memory module blank or back filler bracket is not removed Ambient temperature is not higher than the system specific ambient temperature External airflow is not obstructed A cooling fan is not removed or has not failed The expansion card installation guidelines have been follow...

Страница 168: ... unplug the system from the power source Wait at least for 10 seconds and then reconnect the system to the power source 3 Turn on the system and attached peripherals and note the messages on the screen If an error message is displayed indicating a fault with a specific memory module go to step 12 4 Enter System Setup and check the system memory setting Make any changes to the memory settings if ne...

Страница 169: ... key is functioning 7 If the problem is not resolved repeat step 2 and step 3 8 Insert a known working USB key 9 Install the system cover Next step If the problem persists see the Getting help section Related link Getting help Troubleshooting an SD card Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs a...

Страница 170: ... the drive s SATA port are enabled 3 Run the appropriate diagnostic test 4 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 5 If installed remove the bezel 6 Remove the system cover 7 Ensure that the interface cable is securely connected to the optical drive and to the controller 8 Ensure that a power cable is properly connected to the drive 9 Insta...

Страница 171: ...e configured in a RAID array perform the following steps a Restart the system and press F10 during system startup to run the Dell Lifecycle Controller and then run the Hardware Configuration wizard to check the RAID configuration See the Dell Lifecycle Controller documentation or online help for information about RAID configuration b Ensure that the hard drives are configured correctly for the RAI...

Страница 172: ...stem diagnostics Troubleshooting expansion cards Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and...

Страница 173: ...l the system cover 6 Run the appropriate diagnostic test See the Using system diagnostics section 7 If the problem persists see the Getting help section Related link Getting help Using system diagnostics System messages For a list of event and error messages generated by the system firmware and agents that monitor system components see the Dell Event and Error Messages Reference Guide at Dell com ...

Страница 174: ...t messages for your system Alert messages include information status warning and failure messages for drive temperature fan and power conditions For more information see the systems management software documentation links listed in the Documentation resources section of this manual 174 Troubleshooting your system ...

Страница 175: ... to introduce additional test options to provide extra information about the failed device s View status messages that inform you if tests are completed successfully View error messages that inform you of problems encountered during testing When to use the Embedded System Diagnostics Run the Embedded System Diagnostics ePSA if your system does not boot Running the Embedded System Diagnostics from ...

Страница 176: ... Description Configuration Displays the configuration and status information of all detected devices Results Displays the results of all tests that are run System health Provides the current overview of the system performance Event log Displays a time stamped log of the results of all tests run on the system This is displayed if at least one event description is recorded 176 Using system diagnosti...

Страница 177: ...onnectors Disabling a forgotten password System board jumper settings For information on resetting the password jumper to disable a password see the Disabling a Forgotten Password section Table 41 System board jumper settings Jumper Setting Description PWRD_EN The password reset feature is enabled pins 2 4 The password reset feature is disabled pins 4 6 The iDRAC local access is unlocked at the ne...

Страница 178: ...3_X16 PCIE Slot 3 next to Slot 4 and Slot 2 next to Slot 1 3 PCIE_G3_X8 PCIE card Slot 1 4 BATTERY System battery connector 5 B1 B2 DIMMS for CPU2 channels 0 1 6 J AMEA iDrac ports card connector 7 CPU2 Processor socket 2 8 B3 B4 DIMMS for CPU2 channels 2 3 9 CPU2_PWR_C P3 CPU2 power connector 10 IDSDM Internal Dual SD Module 11 INTRUSION Intrusion switch connector 12 FAN6 Cooling fan 6 connector ...

Страница 179: ...SWD_NVRAM Clear password NVRAM jumpers See the System board jumper settings section Related link System board jumper settings Disabling a forgotten password The software security features of the system include a system password and a setup password The password jumper enables these password features or disables them and clears any password s currently in use Prerequisite CAUTION Many repairs may o...

Страница 180: ...t time it boots 5 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 6 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 7 Remove the system cover 8 Move the jumper on the system board jumper from pins 2 and 4 to pins 4 and 6 9 Install the system cover 10 Reconnect the system to its elect...

Страница 181: ...general support a Select your product category b Select your product segment c Select your product The support page that lists the various support categories is displayed 5 For contact details of Dell Global Technical Support a Click Global Technical Support b The Contact Technical Support page is displayed with details to call chat or e mail the Dell Global Technical Support team Accessing system...

Страница 182: ...e Quick Resource Locator section Quick Resource Locator QRL Use the Quick Resource Locator QRL to get immediate access to system information and how to videos This can be done by visiting www Dell com QRL or by using your smartphone or tablet and a model specific Quick Resource QR code located on your Dell PowerEdge system To try out the QR code scan the following image 182 Getting help ...

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