Dell P513w Series Скачать руководство пользователя

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Copier or scanner does not respond

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

YOUR

PRINTER

THE

DEFAULT

PRINTER

EMOVE

AND

REINSTALL

THE

PRINTER

SOFTWARE

Scanner unit does not close

Lift the scanner unit.

Remove any obstruction keeping the scanner unit open.

Lower the scanner unit.

Poor copy or scanned image quality

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

LEAN

THE

SCANNER

GLASS

DJUST

THE

SCAN

QUALITY

FROM

THE

PRINTER

SOFTWARE

EVIEW

THE

TIPS

FOR

COPYING

SCANNING

AND

IMPROVING

PRINT

QUALITY

CLEARER

VERSION

THE

ORIGINAL

DOCUMENT

IMAGE

AKE

SURE

THE

DOCUMENT

PHOTO

LOADED

FACEDOWN

THE

SCANNER

GLASS

AND

THE

CORRECT

CORNER

Partial copies or scans of documents or photos

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

AKE

SURE

THE

DOCUMENT

PHOTO

LOADED

FACEDOWN

THE

SCANNER

GLASS

AND

THE

CORRECT

CORNER

ELECT

PAPER

SIZE

FROM

THE

PRINTER

SOFTWARE

THAT

MATCHES

THE

LOADED

PAPER

AKE

SURE

THE

RIGINAL

IZE

SETTING

MATCHES

THE

SIZE

THE

DOCUMENT

YOU

ARE

SCANNING

Troubleshooting

Содержание P513w Series

Страница 1: ...Dell P513w User s Guide May 2009 www dell com support dell com Machine type s 4443 Model s 7dw 3dw ...

Страница 2: ...ontrol panel 13 Changing the Power Saver timeout 14 Saving paper and energy with Eco Mode 15 Changing temporary settings into new default settings 15 Resetting to factory settings 16 Using the printer software 18 Minimum system requirements 18 Using the Windows printer software 18 Updating the printer software Windows only 20 Reinstalling the printer software 20 Loading paper and original document...

Страница 3: ...control panel 44 Repeating an image on one page 44 Copying multiple pages on one sheet 45 Making a duplex copy 45 Canceling copy jobs 46 Scanning 47 Tips for scanning 47 Scanning to a local or network computer 47 Scanning to a flash drive or memory card 48 Scanning photos into an editing application 48 Scanning documents into an editing application 49 Scanning directly to e mail using the printer ...

Страница 4: ...oting 74 Before you troubleshoot 74 Using the Service Center to solve printer problems 74 If Troubleshooting does not solve your problem 74 Setup troubleshooting 74 Jams and misfeeds troubleshooting 80 Print troubleshooting 83 Copy and scan troubleshooting 84 Memory card troubleshooting 86 Wireless troubleshooting 88 Index 104 Contents 4 ...

Страница 5: ...NTIAL INJURY Do not cut twist bind crush or place heavy objects on the power cord Do not subject the power cord to abrasion orstress Do not pinchthe powercord betweenobjects such as furniture and walls If any of these things happen a risk of fire or electrical shock results Inspect the power cord regularly for signs of such problems Remove the power cord from the electrical outlet before inspectin...

Страница 6: ... screen brightness to low and sets the printer to change to Power Saver mode after the printer is left idle for 10 minutes Select thelowest PowerSavertimeout The Power Saver feature putsthe printer in a minimum powerstandby mode after the printer has been idle for a set amount of time the Power Saver timeout Share your printer Wireless network printers allow you to share a single printer among mul...

Страница 7: ...ng information about the printer Publications What are you looking for Find it here Initial setup instructions Connecting the printer Installing the printer software Setup documentation The setup documentation came with the printer Additional setup and instructions for using the printer Selecting and storing paper and specialty media Loading paper Performing printing copying scanning and faxing ta...

Страница 8: ...ng information ready when you contact support so that they may serve you faster Service Tag Express Service Code Note The ServiceTag and Express ServiceCode appear on labels located on your printer Software and Drivers Certified drivers for your printer and installers for Dell printer software Readme files Last minute technical changes or advanced technical reference material for experienced users...

Страница 9: ...ing accessed 4 Memory card slot Insert a memory card 5 PictBridge and USB port Connect a PictBridge enabled digital camera a USB Bluetooth adapter or a flash drive to the printer 6 Paper exit tray Hold paper as it exits 7 Printer control panel Operate the printer 8 Scanner lid Access the scanner glass 9 Paper feed guard Prevent items from falling into the paper slot 10 Paper guides Keep paper stra...

Страница 10: ... to a power source 5 Duplex unit Print on both sides of a sheet of paper Remove paper jams 6 USB port Connect the printer to a computer using a USB cable Warning Potential Damage Do not touch the USB port except when plugging in or removing a USB cable or installation cable 7 Printhead Install replace or remove ink cartridges 8 Scanner unit Access the ink cartridges and printhead Remove paper jams...

Страница 11: ...e only After use return this cartridge to Dell for remanufacturing refilling or recycling To learn more about recycling Dell products visit www dell com recycling 2 Available only on the Dell Web site at www dell com supplies Replacing ink cartridges Make sure you have a new ink cartridge or cartridges before you begin You must install new cartridges immediately after removing the old ones or the ...

Страница 12: ... the ink to air 5 Close the printer Recycling Dell products To return Dell products to Dell for recycling 1 Click or Start 2 Click All Programs or Programs and then select the printer program folder from the list 3 Select Printer Home 4 Choose your printer from the printer drop down list 5 From the Maintenance tab click Order supplies 6 Click 7 Follow the instructions on the computer screen Orderi...

Страница 13: ...he printer is on press to switch to Power Saver mode Press and hold for threeseconds to turn off the printer 2 Copy Access the copy menu and make copies 3 Scan Access the scan menu and scan documents 4 Photo Access the photo menu and print photos 5 Back Return to the previous screen Exit from one menu level to a higher one 6 Color Black Switch to color mode or black and white mode 7 Start Start a ...

Страница 14: ... 12 Display Note The display is turned off in Power Saver mode View Printer status Messages Menus 13 Setup Access the setup menu and change printer settings Note TheCopy Scan andPhotobuttonlightsareoffwhen this button is selected Changing the Power Saver timeout The Power Saver timeout is the time it takes for the printer to switch to Power Saver mode when the printer is left idle The Power Saver ...

Страница 15: ... To enable Eco Mode press the 2 Sided Eco Mode button until the light near Eco Mode comes on Changing temporary settings into new default settings The following menus revert to default settings after two minutes of inactivity or after the printer is turned off Copy menu Copies Quality Resize Lighter Darker Collate Photo Reprint Pages per Sheet Original Size Copies per Sheet Content Type Scan menu ...

Страница 16: ...tting to factory default settings will delete all the printer settings you have previously selected Using the printer control panel menus 1 From the printer control panel press 2 Press the up or down arrow button to scroll to Defaults and then press 3 Press the up or down arrow button to scroll to Set Defaults and then press 4 Press the up or down arrow button to scroll to Use Factory and then pre...

Страница 17: ...ompted to set the initial settings of your printer make your selections using the printer control panel buttons Initial Setup Complete appears on the display Using the printer control panel buttons and menus 17 ...

Страница 18: ...all the necessary software was installed You may have chosen to install some additional programs The following table provides an overview of various software programs and what they can help you do If you did not install these additional programs during initial installation then reinsert the installation software CD runtheinstallationsoftware andthenselectInstallAdditionalSoftware from theSoftwareA...

Страница 19: ...he wireless settings of the printer Note This program is installed automatically with the printer software if the printer has wireless capability Dell Service Center referred to as Service Center Troubleshoot the printer Access the printer maintenance functions Contact technical support Notes This program is installed automatically with the printer software You may be prompted to install this prog...

Страница 20: ...inter software 1 Click or Start 2 Click All Programs or Programs and then select the printer program folder from the list 3 Select the uninstall option 4 Follow the instructions on the computer screen to remove the software 5 Once the uninstall process in complete restart your computer Installing the printer software Note If you installed the printer software on this computer before but need to re...

Страница 21: ...the printer The paper should be flat against the paper support and the edges should be flush against both paper guides Paper and specialty media guidelines Load up to Make sure that 100 sheets of plain paper The paper guides rest against the edges of the paper Youload letterhead paper with theprintside faceupand the top of the letterhead going into the printer first Loading paper and original docu...

Страница 22: ...aper guides rest against the edges of the envelopes You print the envelopes with Landscape orientation Note If you are mailing within Japan then the envelope can be printed in Portrait orientation with the stamp in the lower right corner or in Landscape orientation with the stamp in the lower left corner If you are mailing internationally then print in Landscape orientation with the stamp in the u...

Страница 23: ...es of the transfer You select Automatic Normal or Photo print quality 50 transparencies The rough side of the transparencies is faceup The paper guides rest against the edges of the transparencies Saving paper default settings You can set the default paper size paper type and photo print size for the documents and photos that you print Note These default settings apply only to print copy and scan ...

Страница 24: ...Press to select Photo Print Size c Press the up or down arrow button to select the default photo print size for the printer and then press Loading original documents on the scanner glass 1 Open the scanner lid and place the document facedown on the scanner glass 2 Close the scanner lid Loading paper and original documents 24 ...

Страница 25: ...int the type of paper to use and how the pages should print d Click OK to close any printer software dialogs e Click OK or Print Collating printed copies If you print multiple copies of a document then you can choose to print each copy as a set collated or to print the copies as groups of pages not collated Collated Not collated Notes The collate option is available only when you are printing mult...

Страница 26: ...rinter software dialogs 5 Click OK or Print Printing multiple pages on one sheet 1 With a document open click File Print 2 Click Properties Preferences Options or Setup 3 From the Layout list of the Advanced tab select Pages per sheet 4 Select the number of page images to print on each page If you want each page image to be surrounded by a border then select Print Page Borders 5 Click OK to close ...

Страница 27: ... printer to connect to the network computer or to finish searching the network for available computers c When prompted press the up or down arrow button to select the name of the network computer and then press to start printing the document Notes You may be prompted to enter a PIN if the computer requires it Enter the PIN using the keypad To assign a computer name and a PIN to the computer see th...

Страница 28: ...he top of the label sheet feeds into the printer first Make sure the adhesive on the labels does not extend to within 1 mm of the edge of the label sheet Make sure the paper guide or paper guides rest against the edges of the label sheet Use full label sheets Partial sheets with areas exposed by missing labels may cause labels to peel off during printing resulting in a paper jam Printing on custom...

Страница 29: ... printer For more information see Supported memory cards and file types on page 30 Notes The flash drive uses the same port that is used for a PictBridge camera cable An adapter may be necessary if your flash drive does not fit directly into the port Warning Potential Damage Do not touch any cables any network adapter any connector the memory device or the printer in the areas shown while actively...

Страница 30: ... files are stored in the memory device then press to select Photos 4 Press the up or down arrow button to scroll to Print Photos and then press 5 Press the up or down arrow button to select a photo printing option and then press Note You can choose to print all the photos print photos that fall within a date range print selected photos by photo range print photos using pre defined photo size templ...

Страница 31: ...zed Effect Select whether to print a photo in black and white sepia antique brown or antique gray Frames Select a frame for the photo 7 Press the arrow buttons to make your selections 8 Press the up or down arrow button to scroll to and then press 9 Press the up or down arrow button to scroll to and then press 10 If you want to adjust the print settings a Press again b Press the arrow buttons to m...

Страница 32: ...e computer screen to transfer the photos to the computer or to print Printing photos from a PictBridge enabled digital camera PictBridge is a technology available in most digital cameras that lets you print directly from your digital camera without using a computer 1 Insert one end of the USB cable into the camera Note Use only the USB cable that came with the camera 2 Insert the other end of the ...

Страница 33: ...er job then wait for the job to finish before printing from the camera Printing photos from a memory device using the proof sheet 1 Load letter or A4 size plain paper 2 From the printer control panel press 3 Insert a memory card or flash drive If document files and image files are stored on the memory device then press to select Photos 4 Press the up or down arrow button to scroll to Proof Sheet a...

Страница 34: ...still in the camera then make sure that the size of the paper loaded in the printer is not smaller than the size you specify in the DPOF selection 1 Load photo paper 2 From the printer control panel press 3 Insert a memory card Memory Card Detected appears on the display 4 Press the up or down arrow button to scroll to Print Photos and then press 5 Press the up or down arrow button to scroll to Pr...

Страница 35: ...list When the Bluetooth security level is set to High the printer saves a list of up to eight Bluetooth devices that have previously set up a connection with the printer When the printer detects more than eight devices the least recently used device is removed from the list You need to repeat the setup of the deleted device to be able to send a print job to the printer Note You need to set up a co...

Страница 36: ... the printer control panel press 3 Press the up or down arrow button to scroll to Bluetooth Setup and then press 4 Press the up or down arrow button to scroll to Security Level and then press 5 Press the up or down arrow button to select the security level and then press Low allows Bluetooth devices to connect and send print jobs to your printer without requiring users to enter a pass key High req...

Страница 37: ...rinter and a Bluetooth enabled device on page 35 3 Set up the Bluetooth device to print to the printer For more information see the documentation for your Bluetooth device 4 See the documentation for your Bluetooth device to begin printing Note If the Bluetooth Security Level on the printer is set to High you must enter a pass key Printing on both sides of the paper duplexing Printing on both side...

Страница 38: ... 2 Sided Printing section select Off from the drop down menu Printing on both sides of the paper duplexing manually 1 With a document open click File Print 2 Click Properties Preferences Options or Setup 3 Click the Advanced tab 4 From the 2 Sided Printing section select Manual Note The Print Instruction Page to Assist in Reloading item is selected automatically 5 Click OK The printer prints the o...

Страница 39: ...igh quality documents then you can select a different mode from the Print dialog before sending the print job To change the default print mode 1 Click or click Start and then click Run 2 In the Start Search or Run box type control printers 3 Press Enter or click OK The printer folder opens 4 Right click the printer and then select Printing Preferences 5 Select Quick Print as the printing mode Chan...

Страница 40: ...ck Printer and then clear the selection for Pause Printing Canceling print jobs Tocancelaprintjobfromtheprintercontrolpanel press Tocancelaprintjobfromthecomputer dothefollowing 1 Click or click Start and then click Run 2 In the Start Search or Run box type control printers 3 Press Enter or click OK The printer folder opens 4 Right click the printer and then select Open 5 Cancel the print job If y...

Страница 41: ...h of the original document When using the scanner glass close the scanner lid to avoid dark edges on the scanned image Do not load postcards photos small items transparencies photo paper or thin media such as magazine clippings into the ADF Place these items on the scanner glass Making copies 1 Load paper 2 Load an original document faceup into the ADF or facedown on the scanner glass 3 From the p...

Страница 42: ... corner of the scanner glass and then press to save the image to the printer memory 6 When prompted to copy the back side of the ID card press to select Yes 7 Load the back side of the ID card facedown on the top left corner of the scanner glass and then press to start printing Copying a two sided document 1 Load paper 2 Load an original document faceup into the ADF or facedown on the scanner glas...

Страница 43: ...he printer automatically detect the paper type If you select a poster size then the printer will print a single image across multiple printed pages 6 Press Note After the copy job is finished press to reset the settings to the default The resize setting also switches to 100 after two minutes of printer inactivity Adjusting copy quality 1 Load paper 2 Load an original document faceup into the ADF o...

Страница 44: ...nel press 4 Press the left or right arrow button to select the number of copies and then press 5 Press the up or down arrow button to scroll to Collate 6 Press the left or right arrow button to scroll to On 7 Press Repeating an image on one page You can print the same page image multiple times on one sheet of paper This option is helpful when creating items such as labels decals flyers and handout...

Страница 45: ... on selected printer models supports letter and A4 size paper If you purchased a model without automatic duplex or if you need to make duplex copies using other paper sizes then see the instructions for making a duplex copy manually Note You cannot make duplex copies on envelopes card stock or photo paper 1 Load paper 2 Load an original document faceup into the ADF or facedown on the scanner glass...

Страница 46: ...nt If you are copying a one sided document then load the next page faceup into the ADF or facedown on the scanner glass If you are copying a two sided document then flip the original document and then reload it faceup into the ADF or facedown on the scanner glass 7 Remove the paper from the paper exit tray and then reload the paper to print the other side of the document 3 1 2 8 Press Canceling co...

Страница 47: ...ADF Place these items on the scanner glass Select the PDF file type if you want to scan multiple pages and save them as one file Scanning to a local or network computer 1 Load an original document faceup into the ADF or facedown on the scanner glass 2 From the printer control panel press 3 Press the left or right arrow button to scroll to USB or the name of the network computer and then press The ...

Страница 48: ...canning The scan is complete when a message appears on the printer control panel indicating that the file you scanned has been saved Scanning photos into an editing application Using the printer control panel 1 Load the photo or photos facedown on the scanner glass 2 From the printer control panel press 3 Press the left or right arrow button to scroll to USB or the name of the network computer to ...

Страница 49: ... photos and open in a photo editing application to edit Scanning documents into an editing application An Optical Character Recognition OCR application allows you to edit an original text document that has been scanned In order for this to work you must have an OCR application stored on a local or network computer and you must be able to choose it from the list of applications when you set up the ...

Страница 50: ...en you can scan the document to the computer and then send it through e mail as an attachment Scanning to a PDF 1 Load an original document faceup into the ADF or facedown on the scanner glass 2 Click or Start 3 Click All Programs or Programs and then select the printer program folder from the list 4 Select Printer Home 5 Choose your printer from the printer drop down list 6 Click PDF Scanning sta...

Страница 51: ...ystem What is an application list and how do I update it When you scan a file you can choose which application to use to open it on your computer The printer downloads this application list from your computer when scanning for the first time If you do not see the application you want on the list or if you install new applications on your computer then update the application list in the printer Upd...

Страница 52: ...work from the street or from your neighbors homes WEP WEP Wired Equivalent Privacy is the most basic and the weakest type of wireless security WEP security relies on a series of characters called the WEP key Every device on the wireless network must use the same WEP key WEP security can be used on both ad hoc and infrastructure networks A valid WEP key has Exactly 10 or 26 hexadecimal characters H...

Страница 53: ...rase that allows other devices to communicate on the network if encryption was used to secure your network You can locate your network WEP key or WPA passphrase by accessing your wireless access point or router and checking the security information If your wireless access point wireless router is using Wired Equivalent Privacy WEP security the WEP key should be Exactly 10 or 26 hexadecimal charact...

Страница 54: ...ick Start and then click Run b In the Start Search or Run box type D setup exe where D is the letter of your CD or DVD drive 3 Follow the instructions on the computer screen for installing a configured printer on a new computer Interpreting the colors of the Wi Fi indicator light The colors of the Wi Fi indicator light show the network status of the printer Off means one of the following The print...

Страница 55: ...creen From the list that appears in the Choose your wireless network dialog select your network and then click Continue If your wireless network does not appear in the list a Select Unlisted Network and then click Continue b Enter the details about your wireless network Note YourWEP WPA orWPA2 keymaybe obtained from the bottom of the box the user sguide thatcame with the box or from the box Web pa...

Страница 56: ...e new settings Advanced wireless setup Creating an ad hoc wireless network The recommended way to set up your wireless network is to use a wireless access point wireless router A network set up this way is called an infrastructure network If you have an infrastructure network you should configure the printer for use on that network Note The printer can communicate on only one wireless network at a...

Страница 57: ...reless installation Note Do not connect the installation or network cables until instructed to do so by the setup software 10 When the available networks are displayed provide the network name and the security information you created in step 6 The installer will configure the printer for use with your computer 11 Store a copy of your network name and security information in a safe place for future...

Страница 58: ...ss Network Connections icon b Select View Available Wireless Networks If the network is listed but the computer is not connected select the ad hoc network and then click Connect If the network does not appear wait a minute and then click Refresh network list 24 Insert the installation software CD and follow the directions for wireless installation Note Do not connect the installation or network ca...

Страница 59: ...pport WPS then you must type the SSID and security information when prompted If you are using the PIN method to add your printer using WPS make sure you type all eight digits when you are asked to enter your PIN Switching between USB and wireless connections Windows only You can change the way you access your printer depending on your needs The following procedures assume that youhaveconfiguredyou...

Страница 60: ... printer or Shared as and then assign a distinctive name e Click OK 3 Locate the printer from the remote computer Note The remote computer is the one that is not attached to the printer a Do one of the following 1 Click or click Start and then click Run 2 In the Start Search or Run box type control printers 3 Press Enter or click OK The printer folder opens b Right click the name of your printer c...

Страница 61: ...g the default settings you canfind the information in the manual If someone else setup your network foryou that person or company may have included the information in the manual If you do not know how to access the Web page or if you do not have administrator access to the wireless access point on your network and are unable to locate the information in the manual contact your system support perso...

Страница 62: ...ur wireless access point wireless router see the Web page associated with the wireless access point or consult your system support person Note The WEP key or WPA passphrase is not the same as the password for the wireless access point The password allowsyoutoaccessthewirelessaccesspointsettings TheWEPkeyorWPApassphraseallowsprintersandcomputers to join your wireless network How are home networks c...

Страница 63: ...onnect to the network using a wireless access point or wireless router The wireless access point connects the network to the Internet through a DSL or cable modem Internet Scenario 3 Wireless network with no Internet access Computers and printers connect to the network using a wireless access point The network has no connection to the Internet Networking 63 ...

Страница 64: ...less network the printer will need to temporarily connect to a computer using the installation cable This temporary connection is used to set up the wireless settings of the printer The installation cable connects to a rectangular USB port on the installing computer and the square USB port on the printer How do I attach the installation cable The installation cable attaches to a USB port on the co...

Страница 65: ... network and be set to ad hoc mode The wireless print server must be configured to use the same SSID and channel that the computer is using The following table compares the characteristics and requirements of the two types of wireless networks Infrastructure Ad hoc Characteristics Communication Through wireless access point Directly between devices Security More security options WEP or no security...

Страница 66: ... determine if the printer is receiving a strong signal from the access point print a network setup page The Quality field indicates the relative strength of the wireless signal the printer is receiving Drops in signal strength can be intermittent however and although the signal quality appears high it may drop during certain conditions If you think signal strength is a problem between your access ...

Страница 67: ...elessly The SSID of the printer must match the SSID of the computer if the computer is already connected to the wireless network 1 Obtain the SSID of the network that the computer is connected to a Type the IP address of your wireless access point wireless router into the address field of your Web browser If you do not know the IP address of the wireless access point 1 Click or click Start and the...

Страница 68: ...sreason MAC addresses are considered permanent IP addresses are easily changed so MAC addresses are a more reliable method of identifying a specific device on a network Routers with security capabilities may allow filtering of MAC addresses on networks This allows a managed list of devices to access the network identified by their MAC addresses MAC address filtering can help prevent access on the ...

Страница 69: ...to send data to each other either through cables or by using wireless signals This transfer of data is made possible by sets of data transmission rulescalledprotocols Aprotocolcanbethoughtofasalanguage andlikealanguage ithasrulesallowingparticipants to communicate with each other Different types of networks use different protocols but TransmissionControl Protocol InternetProtocol TCP IP is the mos...

Страница 70: ...other network information after selecting your printer from the available list What is a key index A wireless access point wireless router can be configured with as many as four WEP keys Only one key is used on the network at a time however The keys are numbered and the number of a key is referred to as its key index All devicesonthewirelessnetworkmustbeconfiguredtousethesamekeyindexwhenmultipleWE...

Страница 71: ...e printer program folder from the list 3 Select Printer Home 4 Choose your printer from the printer drop down list 5 From the Maintenance tab click Check ink levels Aligning the printhead If the characters or lines on your printer image appear jagged or wavy then you may need to align the printhead Using the printer control panel 1 Load plain paper 2 From the printer control panel press 3 Press th...

Страница 72: ... the printer control panel 1 From the printer control panel press 2 Press the up or down arrow button to scroll to Maintenance and then press 3 Press the up or down arrow button to scroll to Clean Printhead or Deep Clean Printhead and then press A cleaning page prints Using the printer software 1 Click or Start 2 Click All Programs or Programs and then select the printer program folder from the li...

Страница 73: ...accumulated on the paper exit tray Warning Potential Damage Using a damp cloth to clean the interior may cause damage to your printer 5 Make sure the printer is dry before beginning a new print job Cleaning the scanner glass 1 Dampen a clean lint free cloth with water 2 Gently wipe the scanner glass clean Note Make sure all ink or corrective fluid on a document is dry before placing the document o...

Страница 74: ...ack on Using the Service Center to solve printer problems The Service Center provides step by step troubleshooting help and contains links to printer maintenance tasks and customer support To open the Service Center use one of these methods Method 1 Method 2 If it appears on an error message dialog click the For additional assistance use the Service Center link 1 Click or Start 2 Click All Program...

Страница 75: ... to Set Defaults and then press 4 Press the arrow buttons to scroll to Use Factory and then press 5 Complete the initial printer setup CHANGE THE LANGUAGE USING A BUTTON COMBINATION IF YOU CANNOT READ THE CURRENT LANGUAGE 1 Turn the printer off Note If you have set the Power Saver timeout in the Setup menu then press and hold for three seconds to turn off the printer 2 Press and hold down and and ...

Страница 76: ...ERT THE PRINTHEAD 1 Open the printer and lift the latch 2 Remove the printhead Warning Potential Damage Do not touch the printhead nozzles 3 Wipe the printhead contacts using a clean lint free cloth Troubleshooting 76 ...

Страница 77: ...ILY DISABLE SECURITY PROGRAMS IN WINDOWS BEFORE INSTALLING THE SOFTWARE CHECK THE USB CONNECTION 1 Check the USB cable for any obvious damage If the cable is damaged then use a new one 2 Firmly plug the square end of the USB cable into the back of the printer 3 Firmly plug the rectangular end of the USB cable into the USB port of the computer The USB port is marked with a USB symbol Note If you co...

Страница 78: ...OWER SUPPLY 1 Turn off the printer and then unplug the power cord from the wall outlet 2 Gently remove the power supply from the printer and then reinsert it 3 Plug the power cord into the wall outlet and then turn on the printer REMOVE AND RECONNECT THE USB CABLE CONNECTED TO YOUR PRINTER CHECK THE USB CONNECTION 1 Check the USB cable for any obvious damage If the cable is damaged then use a new ...

Страница 79: ... not solve the problem then try one or more of the following MAKE SURE THE PRINTER IS NOT IN POWER SAVER MODE If the power light is blinking on and off slowly then the printer is in Power Saver mode Press to wake up the printer If the printer will not come out of Power Saver mode then reset the power 1 Unplug the power cord from the wall outlet and then wait 10 seconds 2 Insert the power cord into...

Страница 80: ...KE SURE THE USB PORT IS ENABLED IN WINDOWS 1 Click or click Start and then click Run 2 In the Start Search or Run box type devmgmt msc 3 Press Enter or click OK The Device Manager opens 4 Click the plus sign beside Universal Serial Bus controllers If USB Host Controller and USB Root Hub are listed then the USB port is enabled For more information see the computer documentation REMOVE AND REINSTALL...

Страница 81: ...ive Avoid unnecessarily touching these parts while clearing jams 1 Press to turn off the printer 2 Firmly grasp the paper and then gently pull it out Note Be careful not to tear the paper while removing it 3 Press to turn the printer back on Paper jam in the duplex unit 1 Push down the duplex latch and pull out the duplex unit CAUTION POTENTIALINJURY The area behind the duplex cover has protruding...

Страница 82: ...eetsfeed orstick together Try one or more of the following CHECK PAPER CONDITION Use only new unwrinkled paper CHECK PAPER LOADING Load a smaller amount of paper into the printer Load paper with the print side faceup If you are not sure which side is the printable side see the instructions that came with the paper Check the loading instructions for your paper or specialty media REMOVE EACH PAGE AS...

Страница 83: ...r Top margin 1 7 mm 0 067 in Bottom margin 12 7 mm 0 5 in SELECT THE BORDERLESS PRINT FEATURE 1 With a document or photo open click File Print 2 Click Properties Preferences Options or Setup 3 From the Paper Options section of the Print Setup tab select Borderless Streaks or lines on printed image If the Before you troubleshoot checklist does not solve the problem then try one or more of the follo...

Страница 84: ...NTER SOFTWARE Computer slows down when printing These are possible solutions Try one of the following IF YOU ARE USING A USB CONNECTION THEN TRY A DIFFERENT USB CABLE IF YOU ARE ON A NETWORK THEN RESET THE POWER OF THE ACCESS POINT ROUTER 1 Unplug the power cord from the access point 2 Wait ten seconds and then insert the power cord Copy and scan troubleshooting Copier or scanner does not respond ...

Страница 85: ...NNER GLASS ADJUST THE SCAN QUALITY FROM THE PRINTER SOFTWARE REVIEW THE TIPS FOR COPYING SCANNING AND IMPROVING PRINT QUALITY USE A CLEARER VERSION OF THE ORIGINAL DOCUMENT OR IMAGE MAKE SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN ON THE SCANNER GLASS AND IN THE CORRECT CORNER Partial copies or scans of documents or photos If the Before you troubleshoot checklist does not solve the problem then ...

Страница 86: ...llowing CLOSE OTHER SOFTWARE PROGRAMS THAT ARE NOT BEING USED USE A LOWER SCANNING RESOLUTION Cannot scan to a computer over a network If the Before you troubleshoot checklist does not solve the problem then try one or more of the following MAKE SURE THE PRINTER AND THE DESTINATION COMPUTER ARE CONNECTED TO THE SAME NETWORK MAKE SURE THE PRINTER SOFTWARE IS INSTALLED ON THE DESTINATION COMPUTER Me...

Страница 87: ...nter and computer are connected over a network then make sure that the correct host and device are communicating Select the printer from the computer or the computer from the printer Cannot print documents from a memory card or flash drive If the Memory card troubleshooting checklist does not solve the problem then try the following CHECK THE USB CONNECTION 1 Check the USB cable for any obvious da...

Страница 88: ... green but the printer does not print Windows only on page 94 Wi Fi indicator light is still orange on page 95 Wi Fi indicator light is blinking orange during installation on page 96 Wireless print server not installed on page 99 Communication not available message displays when printing wirelessly on page 99 Communication with printer lost when connected to Virtual Private Network VPN on page 101...

Страница 89: ...ess signal including baby monitors motors cordless phones security system cameras other wireless networks and some Bluetooth devices Resetting the wireless settings to factory defaults 1 From the printer control panel press 2 Press the arrow buttons to scroll to Network Setup and then press 3 Press the arrow buttons to scroll to Reset Network Adapter to Factory Defaults and then press 4 Press the ...

Страница 90: ...less network CHECK IF YOUR WIRELESS ACCESS POINT HAS AN ASSOCIATION REGISTRATION BUTTON Wireless broadband boxes in Europe the Middle East and Africa such as LiveBox AliceBox N9UF Box FreeBox or Club Internet may require you to press an association registrationbutton whenadding the printer to yourwireless network If you are using one of these boxes and need more information see the documentation t...

Страница 91: ... the computer is already connected to the wireless network 1 Obtain the SSID of the network that the computer is connected to a TypetheIPaddressofyourwirelessaccesspoint wirelessrouter intotheaddressfieldofyourWebbrowser If you do not know the IP address of the wireless access point 1 Click or click Start and then click Run 2 In the Start Search or Run box type cmd 3 Press Enter or click OK The Co...

Страница 92: ...ng a different USB cable If you are using a cable longer than 10 feet then try using a shorter cable MAKE SURE THAT YOU ARE USING THE CORRECT CD FOR YOUR PRINTER MODEL Comparetheprintermodelonthe CDto theprintermodelontheprinter Thenumbersshouldeithermatchexactly or be within the same series If you have any doubts look for an updated version of the printer software on our Web site For more informa...

Страница 93: ...installation to work Cannot print and there is a firewall on the computer Third party non Microsoft firewalls can interfere with wireless printing If the printer and computer are configured correctly and the wireless network is working but the printer will not print wirelessly then a firewall could be the problem If there is a firewall other than the Windows firewall on the computer try one or mor...

Страница 94: ...s and Faxes window and try printing again SELECT THE WIRELESS PRINTER You may need to select the wireless printer from your computer to use the printer wirelessly 1 Click or click Start and then click Run 2 In the Start Search or Run box type control printers 3 Press Enter or click OK The printer folder opens 4 Right click the printer in the folder with the matching name and model number followed ...

Страница 95: ...the same name as another network near you For example if you and your neighbor both use a manufacturer s default network name your printer could be connecting to your neighbor s network If you are not using a unique network name consult the documentation for your wireless access point wireless router to learn how to set a network name If you set a new network name you must reset the printer and co...

Страница 96: ...are changed These are possible solutions Try one or more of the following MAKE SURE THE ACCESS POINT IS ON Check the access point and if necessary turn it on MOVE YOUR ACCESS POINT TO MINIMIZE INTERFERENCE There may be temporary interference from other devices such as microwave ovens or other appliances cordless phones baby monitors and security system cameras Make sure your access point is not po...

Страница 97: ...e the MAC address of the printer in the MAC address filter list This will allow the printer to operate on the network For more information see How do I find the MAC address on page 68 PING THE ACCESS POINT TO MAKE SURE THE NETWORK IS WORKING 1 If you do not already know it find the IP address of the access point a Click or click Start and then click Run b In the Start Search or Run box type cmd c ...

Страница 98: ... 1 100 6 Press Enter 7 If the printer responds you will see several lines that display the number of bytes received from the printer This ensures that your computer is communicating with your printer If the printer does not respond then Request timed out displays Your computer might not be connected to the network You may need to change the settings of your printer Run the Wireless Setup Utility a...

Страница 99: ...TWORK If you are using a laptop and have powersaving settings enabled you may see the Communication not available message on your computer screen when you attempt to print wirelessly This can occur if the laptop hard drive has powered down If you see this message waita fewseconds and thentry toprintagain The laptopand printerrequire afewseconds to power up again and reattach to the wireless networ...

Страница 100: ...e how to do this refer to the manual that came with your wireless router for more information If the printer and computer have valid IP addresses and the network is operation correctly continue troubleshooting MAKE SURE THE WIRELESS PORT IS SELECTED 1 Click or click Start and then click Run 2 In the Start Search or Run box type control printers 3 Press Enter or click OK The printer folder opens 4 ...

Страница 101: ...the following DISCONNECT FROM ALL VPNS WHEN ATTEMPTING TO USE THE WIRELESS NETWORK Most Virtual Private Networks VPNs allow computers to communicate with only the VPN and no other network at the same time Disconnect from the VPN before installing the driver on the computer or before running the wireless setup on the computer To check if the computer is currently connected to a VPN open your VPN Cl...

Страница 102: ...ID on your wireless router from the default Refer to the manual that came with your router if you are not sure how to change the SSID Note You must change the SSID on all of the other devices that access your wireless network if you change the SSID on the router ASSIGN STATIC IP ADDRESSES TO ALL DEVICES IN THE NETWORK Most wireless networks use a DHCP server dynamic host configuration protocol bui...

Страница 103: ...er card in that computer It is possible that there is an updated driver available that could resolve the issue CHANGE ALL NETWORK DEVICES TO THE SAME TYPE While it is possible to successfully mix 802 11b 802 11g and 802 11n devices on the same wireless network the faster devices will sometimes prevent the slower devices from communicating Wireless devices are designed to wait for a gap in wireless...

Страница 104: ... available message 99 computer slows down when printing 84 configuring IP address 55 connection configurations 68 conserving energy using Eco Mode 15 conserving energy ink and paper 6 conserving paper using Eco Mode 15 continue button greyed out 92 continue button not working 92 continue button unavailable 92 copier or scanner does not respond 85 copies making 41 copy and scan troubleshooting cann...

Страница 105: ...g printer on wireless network Windows 54 installing printer software 20 installing wireless printer additional computers 54 interference wireless network 66 internal wireless print server resetting to factory default settings 89 IP address 69 configuring 55 IP address assigning 70 iron on transfers 23 J jams and misfeeds troubleshooting paper jam in the duplex unit 81 paper jam in the paper suppor...

Страница 106: ...ge and USB port location 9 PictBridge enabled camera connecting 32 plain paper 21 poor quality at the edges of page 83 poor scanned image quality 85 postcards 23 Power Saver timeout changing 14 power supply port location 10 print job canceling 40 pausing 39 resuming 40 print media greeting cards 23 labels 22 print speed is slow 84 print troubleshooting cannot delete documents from print queue 79 c...

Страница 107: ... Windows 60 software Service Center 74 software did not install 77 software updates checking 20 enabling 20 SSID ad hoc 56 finding 67 locating 61 wireless network 61 streaks or lines on printed image 83 supported memory cards and file types 30 supported operating systems 18 switching from USB to wireless 59 switching from wireless to USB 59 T TCP IP 69 technical support 74 temporary settings chang...

Страница 108: ...ireless network adding a printer to existing ad hoc network 58 common home configurations 62 creating an ad hoc network using Windows 56 information needed for setting up wireless printing 53 installing printer on Windows 54 interference 66 resolving communication problems 101 security 52 security information 62 signal strength 66 SSID 61 troubleshooting 88 types of wireless networks 65 wireless n...

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