Hard drive problems
E-Mail, Modem, and Internet Problems
l
Ensure that the sound is not caused by the program that is running.
l
Ensure that the disk or disc is inserted properly.
Allow the computer to cool before turning it on
—
A hot hard drive may prevent the operating system from starting. Try allowing the
computer to return to room temperature before turning it on.
Run Check Disk —
1.
Click the
Start
button and click
My Computer
.
2.
Right-click
Local Disk C:
.
3.
Click
Properties
.
4.
Click the
Tools
tab.
5.
Under
Error-checking
, click
Check Now
.
6.
Click
Scan for and attempt recovery of bad sectors
.
7.
Click
Start
.
MS-DOS
®
Type
scandisk
x
:
at an MS-DOS prompt, where
x
is the hard drive letter, and then press <Enter>. Click the
Start
button and click
My
Computer
.
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide
.
NOTE:
Connect the modem to an analog telephone jack only. The modem does not operate while it is connected to a digital telephone network.
Check the Microsoft Outlook
® Express Security Settings —
If you cannot open your e-mail attachments:
1.
In Outlook Express, click
Tools
, click
Options
, and then click
Security
.
2.
Click
Do not allow attachments
to remove the checkmark.
Check the telephone line connection —
Check the telephone jack —
Connect the modem directly to the telephone wall jack —
Use a different telephone line —
l
Verify that the telephone line is connected to the jack on the modem. (The jack has either a green label or a connector-shaped icon
next to it.)
l
Ensure that you feel a click when you insert the telephone line connector into the modem.
l
Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone.
l
If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter,
then bypass them and use the telephone to connect the modem directly to the telephone wall jack. If you are using a line that is 3 m
(10 ft) or more in length, try a shorter one.
Run the Modem Helper diagnostics —
Click the
Start
button, point to
All
Programs
, and then click
Modem Helper
. Follow the instructions
on the screen to identify and resolve modem problems. (Modem Helper is not available on all computers.)
Verify that the modem is communicating with Windows —
1.
Click the
Start
button and click
Control Panel
.
2.
Click
Printers and Other Hardware
.
3.
Click
Phone and Modem Options
.
4.
Click the
Modems
tab.
5.
Click the COM port for your modem.
6.
Click
Properties
, click the
Diagnostics
tab, and then click
Query Modem
to verify that the modem is communicating with Windows.
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