Troubleshooting
•
“Understanding the printer messages” on page 249
•
“Solving printer problems” on page 264
•
“Solving print problems” on page 270
•
“Solving copy problems” on page 295
•
“Solving fax problems” on page 299
•
“Solving scanner problems” on page 305
•
“Solving home screen applications problems” on page 310
•
“Embedded Web Server does not open” on page 310
•
“Contacting technical support” on page 311
Understanding the printer messages
Cartridge, imaging unit mismatch [41.xy]
1
Check if the toner cartridge and imaging unit are both
MICR
(Magnetic Imaging Content Recording) or non-MICR
supplies.
Note:
For a list of supported supplies, contact the place where you purchased the printer.
2
Change the toner cartridge or imaging unit so that both are MICR or non
‑
MICR supplies.
Notes:
•
Use MICR toner cartridge and imaging unit for printing checks and other similar documents.
•
Use non-MICR toner cartridge and imaging unit for regular print jobs.
Cartridge low [88.xy]
You may need to order a replacement toner cartridge. If necessary, touch
Continue
on the printer control panel to
clear the message and continue printing.
Cartridge nearly low [88.xy]
If necessary, touch
Continue
on the printer control panel to clear the message and continue printing.
Cartridge very low, [x] estimated pages remain [88.xy]
You may need to replace the toner cartridge very soon. For more information, see the “Replacing supplies” section of
the
User’s Guide
.
If necessary, touch
Continue
on the printer control panel to clear the message and continue printing.
Troubleshooting
249
