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LIVE+ GoBox User Guide
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Error Message
Description
Possible Solution
output. Contact your
system administrator.
The assigned server output is either
turned off or inactive.
Portal User Guide
.
Error 10:
Device is disabled.
Please contact Dejero.
Either the transmitter or assigned
server is disabled in the LIVE+
Portal.
Enable the transmitter or
assigned server in the LIVE+
Portal. For more information,
see the
LIVE+ Portal User
Guide
.
Error 11:
Device is inactive. Please
contact your system
administrator.
Either the transmitter or assigned
server is inactive in the LIVE+
Portal.
Make sure that the
transmitter is activated and
assigned a server output in
the LIVE+ Portal. For more
information, see the
LIVE+
Portal User Guide.
Error 12:
Internal hardware error.
Restarting this device
may resolve the issue.
Some internal components did not
initialize when the GoBox powered
on.
To reinitialize the modems:
1. Power off the GoBox.
2. Wait 60 seconds then
restart the
transmitter.
If this does not resolve the
problem, contact Dejero
Support.
Error 13:
The device requires
service. Please contact
Dejero.
A key internal component was not
found.
Contact Dejero Support.
Error 14:
Server did not respond
during initialization.
Please contact your
system administrator.
Unable to establish connection with
assigned server.
This error typically occurs because
the IP address is not configured
properly or the modems on the
transmitter are unable to transmit.
If this occurs, contact your
system administrator.
Error 15:
Server communication
has been temporarily
interrupted. Unable to
transmit through available
networks.
Connection with server has been
lost during live broadcast.
This message is only for your
information. It is generated when
the transmitter is streaming. If the
streaming is stopped, Error 14
appears.
Error 16:
The Ethernet connection
type has been enabled,
but there are no Ethernet
No Ethernet connections exist.
Connect an Ethernet cable to
the GoBox.
