17
a)
keeping the time-limits mentioned in this document;
b)
fulfilling the other terms and conditions of the warranty;
c)
presentation of product proof of purchase - that is an invoice
or fiscal receipt, the other proof of purchase, in compliance
with the regulations;
22)
Device installation can be carried out by a person holding general
installation qualifications but entry and stamp in the Warranty
Card are required.
23)
Device's first start-up, any repairs and other activities, which are
not supposed to be carried out by the User according to the op-
erating manual, can be carried out only by an authorized service
trained by the Guarantor. Device's first start-up is payable by the
Purchaser.
24)
Warranty repair is made in the location when the product is oper-
ated. If the claim applies to part of the product, including elec-
tronic equipment /electronic controller, fan etc. then the given part
should be sent to the Guarantor at his expense. Returning faulty
equipment is a condition to accept the claim and replace this
equipment for free. Not returning the above-mentioned part within
seven (7) working days will be a subject to not accept the claim
and to charge its costs to the purchaser.
25)
Provisions of this document do not limit in any way authorizations
resulting from the claim submitted on the basis of statutory war-
ranty. The warranty also had no influence on the other clamps of
the Purchaser, according to the provisions of law - including these
concerning nonconformity of goods with the contract. The pur-
chaser can exercise powers from the statutory warranty regard-
less of powers resulting from the guarantee. If the purchaser ex-
ercises his powers resulting from the warranty, the period for ex-
ecution of powers resulting from the warranty will be suspended
from the date of notice about the defect. This period will be con-
tinued from the date of refusal by the Guarantor about the execu-
tion of obligations resulting from the warranty or ineffective lapse
of time for their execution.
26)
To all matters not settled in this Warranty Card and document the
provisions of the Civil Code Art. 577 - 581 shall apply.
12.1.
WARRANTY CONDITIONS “48H SERVICE”
1)
The "48h Service" program covers equipment manufactured by
DEFRO Sp. z o.o. Sp. k.
2)
Any complaints are to be made at a sales outlet or directly at the
Company on fax. no. 41 303 80 85, e-mail: [email protected], or
by a letter to the company’s address.
3)
Fault registration can be completed if the Purchaser has a pur-
chase confirmation and has filled in the Warranty Card correctly
including a complaint sheet.
4)
The DEFRO Sp. z o.o. Sp. k. "48h service" does its best to re-
move any faults which make it impossible/difficult for the equip-
ment to operate within the period of two business days from the
day of fault registration.
5)
Fault removal time may be prolonged for reasons not dependent
on DEFRO Sp. z o.o. Sp. k., such as the necessity of replacement
of construction elements, lack of spare parts at the supplier, ad-
verse weather conditions /force majeure/.
6)
Failure to carry out repairs within this period cannot constitute a
ground for any claims against DEFRO Sp. z o.o. Sp. k. and Au-
thorized Service Partner.
7)
To facilitate contact with service, service hotline for Customers
has been set up: 509 702 720 and 509 577 900. If you call on
these numbers, you will receive the necessary information and
help with any service issue.
We kindly inform that possible replacement of equipment compo-
nent, with the working one, claimed by the user is not unambigu-
ous with the admission of equipment user’s warranty claims and
does not end the complaint processing procedure. DEFRO re-
serves the right to charge the equipment’s user with component
replacement/repair costs, which after expertise/repair was stated
as damaged by the factors independent of the boiler’s manufac-
turer (e.g. short-circuit in electric system, overvoltage, flooding,
mechanical damages not visible to the naked eye etc.) and which
damages were not able to stated during repairing in location of
equipment operation by the service, within 60 days from date of
carrying out the repair. DEFRO will issue an appropriate invoice
for replacement/repair of the subject component with enclosed
expertise protocol. At the same time we inform, that lack of pay-
ment for the invoice including the above mentioned costs within
14 days from its issuance results in irrevocable loss of warranty
for the used equipment and this information will be entered into
our computer supervision system for equipment within the war-
ranty period. The date when the due amount is credited to the
bank account given in the mentioned invoice is treated as pay-
ment date.
