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TROUBLESHOOTING
Mouse is not working
• Be sure the mouse is connected to the proper USB port. The proper port for the
mouse is the top USB port on the back.
• Try connecting the mouse to a different USB port.
Remote control is
not working
• Be sure the batteries are installed correctly.
• Be sure you are pointing the remote at the IR sensor.
• Point the IR Remote at the camera lens and press a button. You should be able
to see the IR LED flicker through the DVR monitoring device.
• Try replacing the batteries in the remote.
HDD light is blinking
• If the hard drive is playing back footage or recording, the light will blink to
notify you that there is activity.
I am prompted to put in a
password for everything
• The password enable set to ON in the
SYSTEM MENU.
Cannot power off DVR
• The DVR is set to run as long as it is plugged in.
• To power off the DVR go to MAINTAIN--> SHUT DOWN.
• Disconnect the power cable after the DVR has displayed NOW YOU CAN POWER
OFF SAFELY.
The hard drive fills up
too quickly
• Check the video quality you are using. If you are using a high video quality
then the hard drive will fill up faster. Try lowering the video quality.
• Adjust your schedule or resolution – If you are on Schedule Record for 24 hours
a day the hard drive will fill up faster. Try switching periodically to
Motion record.
DVR beeps whenever
motion is detected
• Buzzer is set to
ON. Go to the ALARM setup and turn the buzzer function OFF.
The DVR keeps beeping
• There could be video loss, HDD loss, motion detection or no HDD space on
your DVR. The DVR can be set to alarm when these actions take place. The
alarm alerts you if there is tampering with the camera to DVR connections.
Check your connections and keep the DVR in a safe place where it will not be
tampered with or moved around.
• Disconnect and reconnect all camera connections to make sure they are snug
and tight fitting.
The DVR is not recording
according to my schedule
• Check to see if you have the proper time set on your DVR. Refer to the
instruction manual under RECORD
→
SCHEDULE.
• Double check your schedule record times – you may have it set on the no
record function.
Playback video is choppy
• Check the FPS for each camera that is recording the choppy video. Refer to
your settings in the MAIN MENU. The higher the FPS the smoother the video. If
the FPS is set too low the video will appear choppy.
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