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Troubleshooting and warranty
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If you have an unsupported target device
If you need to operate on a target device not supported by the control program for
programmer, please do not despair and follow the next steps:
Look in the device list of the latest version of the control program on our Internet site (section
Download, file corresponded to your programmer). Your new target device might already be
included in this version! If yes, download the file pg4uwarc.exe and install the new version of
the control program.
Contact DATAMAN direct, filling up a "Device Problem Report" form following the
instructions at the end of this form. We may need detailed data sheets of your target device
and, if possible, samples. The samples will be returned to you after we include your target
device in a new version of PG4UW.
Warranty terms
The manufacturer, Dataman Programmers Ltd, gives a guarantee on failure-free operating of
the programmer (DATAMAN-448PRO2, DATAMAN-48PRO2, DATAMAN-48PRO2C and
DATAMAN-40PRO) and all its parts, materials and workmanship for
three years from the date
of purchase. This warranty is limited to 25,000 cycles on DIL ZIF socket or 10,000 cycles on
other ZIF sockets). If the product is diagnosed as defective, Dataman Programmers Ltd or the
authorized repair center will repair or replace defective parts at no charge. Parts used for
replacement and/or whole programmer are warranted only for the reminder of the original
warranty period.
For repair within the warranty period, the customer must prove the date of purchase.
This warranty terms are valid for customers, who purchase a programmer directly from
Dataman company. The warranty conditions of Dataman sellers may differ depending on the
target country law system or Dataman seller’s warranty policy.
The warranty does not apply to products that are of wear and tear or mechanically damaged.
Equally, the warranty does not apply to products opened and/or repaired and/or altered by
personnel not authorized by Dataman, or to products that have been misused, abused,
accidentally damaged or that were improperly installed.
For unwarrantable repairs you will be billed according to the costs of replacement materials,
service time and freight. Dataman or its distributors will determine whether the defective
product should be repaired or replaced and judge whether or not the warranty applies.
Please also see Troubleshooting section.
Manufacturer:
: Dataman Programmers Ltd
Unit 2 Newton Hall, Dorchester Road
Maiden Newton
Dorset
DT2 0BD
United Kingdom
: + 44 0 1300 320719
www.dataman.com , sales@dataman.com