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Customer Service
88
© 2010 Datacom Systems Inc
VERSA
™
stream
10 Customer Service
This USER
guide
was written to help you get to know your new FVS series product quickly and easily. We
would welcome any comments or suggestions you may have regarding this USER
guide
. Please send your
remarks and recommendations via mail, telephone, facsimile, or Internet E-mail.
Datacom Customer Service is available via telephone, facsimile, and Internet E-mail. Outside of support hours,
please leave a voice message and our Customer Service Staff will return your call as soon as possible.
Mail:
Datacom Systems, Inc.
Customer Service
9 Adler Drive
East Syracuse, NY 13057-1290
Tel
:
(315) 463-9541
FAX:
(315) 463-9557
E-mail:
10.1 World Wide Web
You can obtain additional information about Datacom Systems, Inc. and its products and services from the
World Wide Web at:
http://www.datacomsystems.com.
10.2 Warranty
Datacom Systems, Inc. (DSI) warrants that the hardware and software which it supplies will be free from
significant defects in materials and workmanship for a period of twelve (12) months from FOB shipping point
(Warranty Period), under normal use and conditions. In the event of any such defect, you can return an item of
defective hardware, freight prepaid, to DSI during the Warranty Period, and DSI will repair or replace the
defective equipment and return it to you, freight prepaid. If DSI determines that the equipment is not defective, it
will return it to you, freight collect. DSI shall have no responsibility for any deficiency resulting from accidents,
misuse, modifications, power disturbances, or various other forms of disaster, e.g., earthquakes, floods, etc.
PLEASE DO NOT ATTEMPT TO RETURN ANY ITEM PRIOR TO RECEIVING A RETURN MATERIAL
AUTHORIZATION (RMA) NUMBER FROM DATACOM CUSTOMER SERVICE AT (315) 463-9541 or
When DSI, at its sole discretion, releases Software Updates and Software Upgrades, Datacom Systems shall
provide such Software Updates and Upgrades to Licensee with a valid Maintenance Agreement free of charge.
Such Software Upgrades and Updates will be available when DSI makes them generally available to the
market.
It is DSI’s policy to utilize the Internet for software distribution. Licensees requiring CD-media and/or hard
copies of documentation will be responsible for CD-media, hard copies of documentation, and shipping costs.
All Software Updates and Upgrades provided, including documentation and program materials, are subject to
this Agreement and the applicable Maintenance Agreement.
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