Troubleshooting
13
Cat. No. 01021819
Fault finding must only be carried out by trained personnel.
NOTE
Symptom
Possible Cause
Solution
NO FLOW OF WATER
Make sure that there is a water supply to the
1.
unit and that it is turned on.
If an anti-flood or leak detection device is in-
2.
stalled, please check and reset if necessary.
For units with EZ heads, ensure that the filter
3.
is twisted all the way into the head; other-
wise the valve inside the filter head will not be
opened.
Check to see that the filter is not blocked with
4.
sediment.
THERE IS FLOW FOR THE
HOT WATER, BUT NO FLOW
FOR THE COLD WATER
This may be a result of the
water inside the cold tank
mechanism being frozen.
Verify that the thermostat is set at the factory
1.
setting.
Unplug the unit and allow the ice inside the
2.
cold tank to melt.
WATER DISPENSED BY THE
UNIT IS NEITHER HOT NOR
COLD
Make sure that the power switch and the Hot
1.
tank are turned on at the back of the unit.
THE POWER IS NOT ON
Make sure that the unit is plugged in correctly
1.
and that the power switch is on.
Check the fuse on the back of the unit
2.
BAD TASTE
Flush the unit for a period of 15 minutes.
1.
If the bad taste persists, taste the water com-
2.
ing directly from the filter; if still bad change
the filter, or contact your authorized service
provider.
LOW FLOW OF COLD WATER If this happens in the cold water
circuit, there may be a problem
with freezing.
Please refer to “There is flow for the hot water, but
no flow for the cold water.”
LOW FLOW OF WATER FOR
ALL CIRCUITS OF THE UNIT
The filter may require chang-
ing, or there is low water supply
pressure.
Ensure that the filter is not blocked.
LOW FLOW OF HOT WATER
Indicates that the hot tank needs
to be de-scaled.
Troubleshooting