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3.10 Troubleshooting

3.10.1 Factory Default

Apply power to the device and allow 25-30 seconds to fully boot. Using a pencil or ball-point pen, press the 'DEFAULT' recessed push-

button switch (located on the face plate) and hold for 10 seconds or more then release.

DO NOT POWER OFF

; Allow the unit to again fully

reboot (about 25 seconds). The factory default TCP/IP settings are:

IP=10.1.1.1
netmask=255.255.255.0
GW=10.1.1.254

The username and password are both reset to 'admin'.

Additionally, any VLAN, 1Q or bandwidth control will be disabled. All ports will be enabled, UTP ports set for auto-negotiation.

3.10.2 Reset

The reset function is a hardware reboot. Using a pencil or ball-point pen, press the 'DEFAULT' recessed push-button switch and hold for 3

seconds (no more than 4 seconds) and release. The unit will reboot using the previous saved configuration.

Содержание FTH4-1000MS

Страница 1: ...1 USER MANUAL FTH4 1000M S FTH4 100M Managed Gigabit Fast Ethernet OAM IP Media Converter with Cable Tray ...

Страница 2: ...ww ctcu com FTH4 1000M S FTH4 100M Operation Manual Version 1 0 April 2014 This Manual supports the following models FTH4 1000M 1x100 1000Base FX 1x10 100 1000Base TX FTH4 1000MS 1x100 1000Base FX SFP 1x10 100 1000Base TX FTH4 100M 1x100Base FX 1x10 100Base TX 2014 CTC Union Technologies Co LTD All trademarks are the property of their respective owners Technical information in this document is sub...

Страница 3: ...injury or death that may be associated with such unintended or unauthorized use even if such claim alleges that CTC Union Technologies was negligent regarding the design or manufacture of said product TRADEMARKS Microsoft is a registered trademark of Microsoft Corp HyperTerminal is a registered trademark of Hilgraeve Inc FCC WARNING This equipment has been tested and found to comply with the limit...

Страница 4: ...T 13 2 2 WALL MOUNTING 14 2 3 INSTALLATION OF SFP MODULES FOR FTH4 1000MS ONLY 15 2 3 1 Inserting a Bale Clasp SFP Module into the Cage 15 2 3 2 Removing a Bale Clasp SFP Module 15 CHAPTER 3 WEB BASED PROVISIONING 16 3 1 INTRODUCTION 16 3 2 WEB LOGIN PAGE 16 3 3 WEB MAIN PAGE 17 3 4 SYSTEM INFORMATION 18 3 4 1 Network Information 18 3 4 2 DD Information 19 3 5 LOCAL SETTINGS 20 3 5 1 IP Configurat...

Страница 5: ...2 3ah Status 35 3 8 TOOLS 38 3 8 1 System Reboot 38 3 8 2 Save and Restore 39 3 8 3 Firmware Upgrade 40 3 9 LOGOUT 41 3 10 TROUBLESHOOTING 42 3 10 1 Factory Default 42 3 10 2 Reset 42 3 10 3 LED Observations 43 3 10 3 1 Power On 43 3 10 3 2 UTP Link Test 43 3 10 3 3 Fiber Link Test 43 3 10 4 Operation Checks 44 3 10 4 1 Converter Check 44 3 10 4 2 Ping Test 44 3 10 4 3 Web Access Test 45 ...

Страница 6: ...iar with the settings Network Administrators should read the chapters on Web Based Management and Trouble Shooting to become familiar with the diagnostic capabilities network settings and management strategies 1 2 Product Description FTH4 1000M FTH4 100M are managed electrical to optical media converters with cable tray for Gigabit Fast Ethernet There are two models for FTH4 1000MS series one with...

Страница 7: ...asp remote power failure detection Supports firmware upgrade via Web Supports Digital Diagnostics DOM for supported SFP Includes RMON counters Supports password setting for authentication Supports Link Fault Pass Through LFP Function Supports Auto Laser Shutdown ALS Function With built in fiber cable tray FTH4 1000MS SFP socket supports a wide range of standard SFP modules to address any network s...

Страница 8: ...o Full or Half Auto Cable Cat 5e or better Cat 5e or better Indications Power Fiber Link Fiber Speed LAN Link LAN Speed Power Fiber Link LAN Link LAN Speed Power Output Voltage 12VDC Consumption 4W 4W Dimensions 220 x 140 x 27mm D x W x H 220 x 140 x 27mm D x W x H Weight 720g 720g Temperature 0 C 60 C Operating 10 C 70 C Storage 0 C 60 C Operating 10 C 70 C Storage Humidity 10 90 non condensing 1...

Страница 9: ...9 1 6 Panel 1 6 1 Top Front panel FTH4 1000M FTH4 1000MS FTH4 100M Figure 1 Top panel Figure 2 Front panel LED indicators RJ 45 port Cable holder Reset to default button ...

Страница 10: ...10 1 6 2 Wall Mounting Holes Inside the Media Converter Figure 3 Wall mounting holes Figure 4 Inside the media converter Wall mounting holes Cable tray management Power DC jack Fiber optic port ...

Страница 11: ...tical link Fiber Link FTH4 1000MS Green ON steadily Light when the fiber port has an optical link but no link activity Flashing Flash when there is data traffic OFF There is no optical link Fiber Speed FTH4 1000MS Green ON Light when the Fiber speed is 100M Amber ON Light when the Fiber speed is 1000M OFF There is no optical link LAN LINK Green ON steadily Light when the LAN port has a link but no...

Страница 12: ...turn TCP IP settings to factory default values Use a pencil or blue point pen and then press the button for 6 seconds then release to reset the device to the factory default settings DO NOT POWER OFF Allow the device to again fully reboot Default values Login Username admin Password admin IP 10 1 1 1 Netmask 255 255 255 0 Gateway 0 0 0 0 ...

Страница 13: ...allation of fiber cable in the cable tray is simple and straightforward The following pictures describe the fiber installation step by step Step 1 Use the screwdriver to remove Step 2 Remove the top panel Step 3 Connect one end of the fiber connector to screws fixed on the top panel the fiber optic port and t hen organize excessive fiber in the cable tray ...

Страница 14: ...ounting needs The wall mounting installation methods are simple and straightforward Follow the steps below to hang the media converter on the wall Firstly fix two or three screws screws are not provided on the wall The distance between screws varies depending on the vertical or horizontal direction of the media converter Once the screws are fixed on the wall hang the media converter on those screw...

Страница 15: ...odule into the Cage Step 1 Close the bale clasp upward before inserting the pluggable module Step 2 Line up the SFP module with the port and slide it into the cage Seat it Attach fiber cable 2 3 2 Removing a Bale Clasp SFP Module Step 1 Remove fiber cable Open the bale clasp on the SFP module Press the clasp downward with your index finger Step 2 Grasp the SFP module between your thumb and index f...

Страница 16: ...tp 10 1 1 1 Assuming the device has Default IP Address of 10 1 1 1 Before accessing this device by web browser the IP address must be known or it must be reset or changed to be used on the desired network Please refer to Chapter 1 section 1 8 for the factory reset procedure For initial configuration you must set your PC to the default IP subnet and access this device that way Then you can change t...

Страница 17: ...fully access the device the first page you will see look like the one provided below In this manual we use Gigabit media converter s FTH4 1000M Web configuration page as example If you use Fast Ethernet media converter some pages may vary ...

Страница 18: ... 3 4 1 Network Information The information displayed on this page gives specific device network information and port status for the local FTH4 1000MS and for any remote that is accessible via IEEE802 3ah OAM in band management ...

Страница 19: ...19 3 4 2 DD Information The DD or DDOM information is read from the MSA compliant SFP module and can be displayed via the web user interface ...

Страница 20: ...ocal Settings The following is a listing of the local settings that can be performed via the web interface for the Gigabit Fast Ethernet media converter We will go through the settings here one by one in detail ...

Страница 21: ...erver When setting this device with static IP make sure this is disabled disabled is the default IP Address is the dotted decimal format for the IPv4 address to remotely manage this device The Subnet Mask defines the type of subnet the device will be on The proper subnet setting will be defined by the network administrator The Gateway is the default path for any packets NOT belonging to the local ...

Страница 22: ...sword is required so that only authorized users have access to the management of the device Key in the current password and type in the new password twice then click the Apply button After applying settings do not forget to save the configuration under the Tools menu so that the settings are permanent ...

Страница 23: ... on the following two pages Select the proper radio buttons and then click the Apply button Remember to save settings under the Tools menu The remote Management functions of the converter can be disabled Once disabled and saved regardless of the 802 3ah OAM settings the remote management feature is disabled When management is enabled the remote management feature will be available ...

Страница 24: ...wn ALS is an optical safety mechanism which will shutoff laser transmission if the transceiver experiences a loss of receive signal This function is disabled by default Forward CRC Frame option is disabled by default The normal behavior of a switch is to read the entire Ethernet frame store calculate the checksum and compare to the FCS in the packet If the checksum matches the packet is transmitte...

Страница 25: ...d denial of service routines When enabled the Broadcast Storm Filter will recognize and block the forwarding of these broadcasts Multicast storms happen when application participants request retransmits of information they have missed in the multicast stream There are many applications like video streaming IP based punch clocks IP based surveillance trackers and camera that come with multicast or ...

Страница 26: ...e as this will result in a Duplex Mismatch The Gigabit Media Converter s FX port will be able to auto detect speed 100M 1000M for Gigabit media converter 100M for Fast Ethernet media converter although there is no standard for fiber speed and duplex negotiation Therefore it is important that at least one device on the fiber link be manually configured for speed In the example here the device is ma...

Страница 27: ...ch port UTP Fiber and Management The distribution of those packets is further delineated into packet types Unicast Multicast Broadcast and packet sizes Also counted are illegal packets and dropped events This display can be refreshed or the counters cleared by clicking the appropriate buttons ...

Страница 28: ...28 3 5 6 VLAN 3 5 6 1 VLAN Group ...

Страница 29: ...LAN Per Port Setting page deals with how frames exit egress the copper fiber and CPU management These are the Frame Egress Type The following operations may be performed to the outgoing frames 1 Replace Tag The switch will remove VLAN tags from packets then add new tags to them The inserted tag is defined in Port VLAN Entry 2 Remove Tag The switch will remove VLAN tags from packets if they are tag...

Страница 30: ...port connection If for example the TP port is set for Drop then there will be no way to manage this device when connected to the UTP port The management is effectively blocked on that port This dropped setting might be used in an application where only management arriving from the FX port is desired and all management from TP is blocked Caution The Apply button is immediate and persistent An incor...

Страница 31: ...ts IEEE 802 3ah an OAM protocol that operates at Ethernet Layer 2 Data Link layer OAM provides mechanisms to monitor link operation health and to improve fault isolation OAM only works point to point over the fiber link In addition to standard 802 3ah functions like loop back and dying gasp this converter also implements OAM to provide complete provisioning of the remote fiber connected converter ...

Страница 32: ... with user defined Alarm Thresholds for alarm reporting This allows the service provider to monitor alarm thresholds to verify the given SLA Service Level Agreement of the line These alarms are reported in the form of Error Events when the errors in a given Window size reach a pre defined threshold Use the radio button to enable or disable link events Definitions Error Symbol Period error symbols ...

Страница 33: ... window will determine if the Error Frame event is reported via OAM Errfrmprd_Win Error Frame Period Event Window This window can be set from 1 up to 2 x 10 32 with 148800 being the default Errfrmprd_Thr Error Frame Period Event Threshold This threshold count can be set from 1 up to 2 x 10 32 This count in conjunction with the frame window will determine if the Error Frame Period event is reported...

Страница 34: ...ck is done is set by the Send Packet Number The default is 1 packet The Packet Length Not including CRC controls the packet size of the OAM frames used for loop back testing The default is 60 bytes The CRC of Ethernet packets uses 4 bytes Valid Ethernet packets range in size from 64 bytes to 1518 bytes VLAN tag adds another 4 bytes for a maximum size of 1522 bytes Any frame size larger than this i...

Страница 35: ...35 3 7 3 802 3ah Status ...

Страница 36: ...TLV format The first octet or byte of the OAMPDU indicates the type This type is used to let the OAM client know how to decode the bytes containing the information The next octet carries the length of the information This display has TLV information for both the local and remote OAM units Ethernet OAM also defines a set of standard event conditions that Ethernet links should monitor in normal oper...

Страница 37: ...wer failure at the customer premise and an equipment or facility failure Dying gasp provides this information by having a station indicate to the network that it is having a power failure If remote management is lost we simply need to check the Remote Dying Gasp Count register to see if it has been incremented ...

Страница 38: ... is rebooted all counters and registers are cleared and the converter starts fresh If OAM is enabled the discovery process will start After selecting the System Reboot menu item a confirmation dialogue box will pop up Click OK to reboot the converter or click Cancel to leave without rebooting The converter requires about 20 25 seconds to fully reboot ...

Страница 39: ...n to save settings If you wish to abandon all settings and return to the previous settings before doing configuration click the Load From Flash button To restore all settings to factory default click the Reset To Factory button The IP address will also be reset so you might lose management contact with the converter So be careful ...

Страница 40: ...P user interface The firmware image is uploaded from the browser Post it is checked for integrity the flash is erased and then the flash is written with the new image DO NOT LET ANY POWER INTERRUPTION OCCUR DURING THE UPGRADE PROCEDURE The Upload success indicates the image was transferred OK Do not do anything for the next 60 seconds After 60 seconds you may click the link to re login to the web ...

Страница 41: ...ice is terminated This is especially important if you are using a public computer to manage the device Once logged out a password must be entered to access the device again Click the OK button to completely log out Click the Cancel button to return to configuration of the device ...

Страница 42: ...25 seconds The factory default TCP IP settings are IP 10 1 1 1 netmask 255 255 255 0 GW 10 1 1 254 The username and password are both reset to admin Additionally any VLAN 1Q or bandwidth control will be disabled All ports will be enabled UTP ports set for auto negotiation 3 10 2 Reset The reset function is a hardware reboot Using a pencil or ball point pen press the DEFAULT recessed push button sw...

Страница 43: ...ill be green when connected to Fast Ethernet 100M and yellow when connected to Gigabit Ethernet 1000M When connected to 10Base T the LAN SPD LED will be off 3 10 3 3 Fiber Link Test Following a complete power and boot up about 25 seconds the converter will be active For FTH4 1000MS place a known good SFP module into Fiber Port cage Use a simplex patch cable single fiber strand LC to LC route the S...

Страница 44: ... and configure the PC to the 10 1 1 0 network 10 1 1 100 recommended Use a PC to ping the device at its factory default IP address of 10 1 1 1 With a direct connection to PC there should be no time outs and ping latency should be less than 1 millisecond If you switch to another device be sure to clear the PC ARP table Every device has the same default IP address but every unit has a different MAC ...

Страница 45: ... 1 1 1 using a web browser Internet Explorer Firefox Chrome etc The local web page login page should display Use admin admin to login the local main page should be displayed in the browser If the ping test can pass and the login page can be displayed but login fails we recommend that cookies be deleted You may either delete all cookies for your browser or only the individual cookie created for the...

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