Technical Support E-3
More than 30 days since date of
purchase
First contact European Technical Support (see
Creative Technical Services section for
contact numbers) to establish the nature of the
problem and details on our repair returns
procedure. Creative Labs requires that all
returns for repair/replacement must first be
issued with an authorisation number.
Returning a product for
repair
❑
Contact Technical Support to receive your
authorisation number for
repair/replacement of product. The
authorisation number is only valid for 90
days, after which you must call Technical
Support to obtain a new authorisation
number.
❑
Creative Labs will dispatch a pre-paid
returns shipment package with
instructions on how to return the product
for repair.
❑
On receipt of the packaging, you should
insert only the faulty hardware item in
question and mail it to the Creative
address printed on the package provided.
❑
Upon receipt of the faulty item, Creative
Labs will process your request and
arrange return.
❑
Before mailing your package please
ensure the authorisation number is clearly
quoted on the outside of the packaging.
To avoid tariffs when shipping a product to
Creative Labs from outside the E.U., you must
complete the relevant customs documentation
before shipping the product (please allow 30
days).
Limited Warranty
Creative Labs (Ireland) Limited (“Creative”)
warrants to you, the original purchaser only,
that the hardware product will be free of
defects in materials and workmanship for a
period of two years after the date of purchase,
or such other period as may be expressly
specified by Creative or required by
applicable law (“Warranty Period”).
Creative’s entire liability and your remedy
will be, at Creative’s sole discretion, the repair
or replacement (with the same or similar
model) of any hardware or accompanying
item(s) not meeting the “Limited Warranty”
explained above that is returned to Creative’s
authorised distributor or dealer during the
Warranty Period with a copy of your receipt.
What this warranty does not
cover
To the maximum extent permitted by
applicable law, Creative disclaims all other
warranties and conditions, expressed or
implied, including the conditions of quality,
merchantability or fitness for a particular
purpose with respect to the use of this product.
Creative also disclaims any obligation to
support products for all operating
environments - for example, by ensuring
interoperability with future versions of
software or hardware. In no event shall
Creative or its licensors be liable for any
indirect, incidental, special or consequential
loss or for any lost profits, savings or data
arising from or relating to the use of this
product, even if Creative or its licensors have
been advised of the possibility of such loss.
Note: Creative may replace or repair the
product with new or reconditioned parts,
and the faulty parts will become the
property of Creative. The warranty period
for your repaired/replacement item is 90
days from the date of shipment from
Creative, or what is left on the original
item’s warranty, whichever is longer.
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