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Technical Support E-1
E
Technical Support
We are committed to giving you the best
product as well as the best technical support.
Please enter the following information in the
table below and have it ready when you
contact Technical Support.
❑
The model and serial numbers of your
card and other devices.
❑
Error message on the screen and how it
came about.
❑
Information on the adapter card that
conflicts with your card.
❑
Hardware configuration information such
as the base I/O address, IRQ line, or DMA
channel used.
❑
Type and version of your operating
system, e.g., DOS 6.0, Windows 3.1x,
Windows 95 or Windows 98.
For quick and easy reference, it is advisable
that you write down the following numbers of
your card and other hardware devices, if
installed in your system in Table E-1 and
Table E-2.
Note: Please ensure to retain your
purchase receipt plus all packaging and
contents until such time that all components
of the product are functioning to your
satisfaction. They will all be required in the
unlikely event that your product needs to be
returned to Creative.
Before contacting ‘Creative Technical
Services’, please ensure that you have read
Appendix D, ‘Troubleshooting’.
Table E-1: Model and Serial Numbers of your hardware.
Hardware Model Number Serial Number
CD-ROM Drive
Audio Card*
Video Card
Fax/Modem
MIDI Device
Others:
*See label on underside of card