E-2 Technical Support
Inside Europe
See ‘Creative Technical Services’ section for
contact numbers.
Through CompuServe
To serve you better, we have created a
Creative Labs Forum on CompuServe.
Through this forum:
❑
You will have direct access to our
company representatives who will be
there to answer your questions.
❑
You will be part of an interactive
community of Creative’s product users.
Here you can share experiences and ideas
and also seek solutions to problems.
❑
We will also keep you up-to-date on the
latest product information, software
updates, and fixes to common problems.
❑
We will also welcome your
recommendations and suggestions for
new products and for improving our
products in future releases.
By Fax
For fast and efficient Technical Support
solutions, please use our telephone service in
the first instance. If you decide to write or fax
us then please send your correspondence
ONLY to our Ireland address. Please allow up
to two weeks processing and postal time for a
response. See ‘Creative Technical Services’
section for contact numbers.
AutoFax is a facility that allows you to obtain
product and technical information through
facsimile services. In Europe, use the
following number: +353 1 8203667.
If You Have a Problem
Please retain all contents including packaging
and proof of purchase until you are fully
satisfied with product.
If you find that you have a problem with your
Creative product and believe that it needs to be
repaired or replaced, you should verify the
purchase date and take the appropriate action
as detailed below:
Less than 30 days since date of
purchase
Should your store receipt indicate that the
product is less than 30 days old, you have the
option of calling Technical Support for
assistance or returning the full product to the
dealer/reatailer for a replacement or credit
(see Creative Technical Services section for
contact numbers).
Table E-2:
Hardware Configuration Information.
Hardware
Base I/O Address
IRQ
DMA
CD-ROM Drive
Audio Card
Video Card
Fax/Modem
MIDI Device
Others:
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