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TROUBLESHOOTING

Malfunctions can occur due to incorrect operation of the bidet or other minor reasons, and may 

not mean the product is broken. Check the following items to resolve such problem without 

assistance from the service center. If you cannot resolve the problem after checking the 

following items, please contact the service center.

Problem

Check

Possible Solutions

The product is not 
working.

• Is the power plug disconnected?

Plug the power plug into an electrical outlet.

• Is there a power outage?

Check whether or not there is a power 

outage.

• Is the product turned off?

Turn on the product. After the product is 

being switched off, the remote control does 

not work.

• Does the LED flash when you press a remote 
control button?

When the batteries are dead the LED flashes 

twice whenever a button is pressed.  

Put new batteries in the remote control.

•  Does the LED light up when you press a 

remote control button?

The remote control will not work after a 

certain period of time has passed after the 

batteries die.  

Put new batteries in the remote control.

• Is the remote control turned off?

Put new batteries in the remote control.  

Contact the Coway service center if the 

problem persists after the batteries are 

replaced.

No water is coming 
out.

• Is the water supply valve closed? 

Open the valve for the main water supply.

• Is the nozzle clogged with foreign 
substances?

Clean the nozzle apertures with a toothbrush 

to remove any foreign substances.

• No water is coming out immediately after 
installation.

Check whether or not there is a water cut.

(Please wait as it takes 1-2 minutes to fill the 

water tank immediately after installation.)

The water pressure is 

too weak.

• Is the water pressure being set to low?

Adjust the pressure level.

• Is the nozzle clogged with foreign 
substances?

Clean the nozzle apertures with a toothbrush 

to remove any foreign substances.

•  Is the filter clogged with foreign substances?

Replace the filter.

The toilet seat and 

the cleansing water 

are not warm.

•  Is the seat/warm water temperature set to 

"Off"?

Press the Seat/Warm Water Temperature 

button to adjust the temperature settings.

The air from the dryer 

is cold.

•  Is the air dryer temperature set to "Off"?

Press the Dry Temperature button to adjust 

the temperature appropriately.

Water is leaking out 

from parts other than 

the nozzle.

•  Is water leaking from the T-shaped 

connector?

Check whether the rubber washers are 

inserted into the T-shaped connector, then 

firmly retighten the nuts.

• Water is leaking from the connection points 
in the bidet hose.

Push in the bidet hose at the connection 

points.

• Water is leaking from the filter.

Check whether or not the filter is damaged.

Содержание BAS25-AMY

Страница 1: ...AMY This product is designed for use in Korea This product can not be used if the voltage is different from that mentioned in the rating plate Please read this User Manual before using this product for your safety and proper usage of it ...

Страница 2: ... for easy cleaning Child cleansing Air function Child function is specially designed for children as their skin is more sensitive than adults With one button you can select the setting suitable for children such as low water pressure warm temperature WIDE 1 stream and the position of the nozzle considering the size of the user child The Child mode operates for 1 minute of cleansing and 2 minutes f...

Страница 3: ...esired cleansing For rear cleansing For front cleansing For child function cleansing 19 Installation Removing existing toilet seat Product installation Remote control installation Precautions for placing the remote control 24 Cleaning Cleaning of the nozzle Cleaning of the product body Removing the product 27 Maintenance 28 Filter replacement 29 Troubleshooting 31 Product Specifications Thank you ...

Страница 4: ...lyuseafteritiscompletelydry Failure to do so may result in electric shock or fire Remove any dust or water from the power plug pin Failure to do so may result in electric shock or fire The power plug must be connected to 220 240V 50 Hz outlet only Failure to do so may result in electric shock or fire Do not handle the power plug with wet hands Failure to do so may result in electric shock or fire ...

Страница 5: ...ter supply connections to find out whether there is any leakage Rubber washers must be inserted in every T shaped connector Operation If the product produces strange noise burnt smell or emits smoke unplug immediately from the electrical outlet and contact the Coway service center Failure to do so may result in electric shock or fire Do not place an electrical heater near the product or dispose an...

Страница 6: ...opening technology is applied to the seat cover to open and close slowly Take caution that urine does not come in contact with the nozzle warm air exhaust or any part of the surface Failure to do so may result in bad odors or malfunctions If the product will not be used for a long time unplug it close the valve of the main water supply and drain the water out from the water tank For more details s...

Страница 7: ...tion Kindly use the new hose sets supplied for the appliance and do not reuse the old hose sets Children are not allowed to play with the appliance for safety reasons Children should be supervised to ensure that they do not play with the appliance Cleaning and user maintenance shall not be made by children without supervision If the supply cord is damaged it must be replaced by the manufacturer it...

Страница 8: ...ter tank hose 1 Water pipe 1 T shaped connector 1 Valve for main water supply 1 Bidet hose Seat cover 1 Caution sticker 1 Rear nozzle 1 Front nozzle 1 Body sensor sticker 1 Seat 1 Power cord 1 Product sticker 1 Drain 1 MF 1 RF remote control ...

Страница 9: ...r Installation kit 1 MF 1 Installation adapter 1 Filter clip 1 Installation plate 2 Fixing sliders 1 Silicone sealant 1 Filter fixing stopper 1 Bidet hose 2 Anchor screws 2 Anchor rubbers 2 Anchor washers 2 Anchor nuts 3 AAA batteries PART NAMES Product Information ...

Страница 10: ...ular usage Non usage time After sitting the temperature of water and the seat temperature are switched to user settings Setting up general power saving mode After 1 minute Seat temperature will be switched to L After 30 minutes The power indicating LED on the control panel turns off and the power saving mode is initiated GREENPLUG mode Press and hold the GREENPLUG button until the GREENPLUG indica...

Страница 11: ... Drying temperature Seat temperature GREENPLUG of the remote control will blink 3 times in orange after which the pairing process in complete Wait for approximately 15 seconds after the pairing process completed You will be automatically directed out of the pairing mode with a beeping sound after 15 seconds regardless of whether pairing is complete or not You have to complete pairing within 15 sec...

Страница 12: ...current setting on the LED ON Activated OFF Deactivated Press the Cleansing button to activate or deactivate the seat sensor lock mode If the seat sensor lock mode is activated the cleansing bidet and dry functions are only enabled when the sensor detects a human body Activated LED on the main body turns on Deactivated LED on the main body turns off The seat sensor lock mode is initially being set...

Страница 13: ...0 12 14 3 9 11 13 15 7 1 3 5 6 4 2 1 Stop button Rear cleansing button 2 Front cleansing button 3 Dryer button 4 WIDE Adjustment button 5 6 Move function button 7 Water Pressure Adjustment button Nozzle Adjustment button 8 Power button Rear cleansing button Nozzle Cleaning button How to Use IMPORTANT 5 WIDE function indicator Water pressure adjustment Nozzle position indicator Cleansing water drye...

Страница 14: ...ator The indicator lights in the order of Low Green Medium Orange High Red Off While cleansing bidet mode is activated the indicator displays warm water temperature adjustments While the dry function is activated the indicator displays drying temperature adjustments 3 2 Water pressure indicator Nozzle position indicator Press theWater Pressure button to adjust the pressure from level 1 to 5 When t...

Страница 15: ...N General power saving mode General power saving mode Non power saving mode Press and hold the GREENPLUG button on the remote control for 2 seconds there will be a beep sound and the green LED of the GREENPLUG function will turn off Non power saving mode The GREENPLUG is initially set as activated 10 13 Nozzle Adjustment button Press the button to move the nozzle back or forth while cleansing bide...

Страница 16: ...colon bacillus and enterococcus by spraying sterile water onto the nozzle which is the most susceptible place for contamination The nozzle is automatically sterilised during the 2 step sterilisation function and also when the nozzle retracts after using the front rear cleansing function Approx 1 Min Approx 2 Sec 1Step Cleansing with electrolysed water 2Step General cleansing Good hygiene is achiev...

Страница 17: ...moves back and forth to cover a wide area This continues while the cleansing function is used Press the Move button to adjust the position of the nozzle Press the Move button again to stop the nozzle Dry Sit down and press the Dry button on the control panel Warm air is emitted for 2 minutes to dry the wet areas Wipe the wet area lightly before using dry feature to speed up drying Press the Warm W...

Страница 18: ...it down and press the Move button on the remote control The nozzle moves back and forth to cover a wide area This continues while the cleansing function is being used Press the Move button to adjust the position Press the Move button once again to stop the nozzle Stop Press this button to stop all currently operating functions All current operating functions stop The dry function stops 2 seconds a...

Страница 19: ...ure and nozzle position according to your preference Press the Child button again while in operation for an additional minute of cleansing Move Sit down and press the Move button on the remote control The nozzle moves back and forth to cover a wide area This continues while the cleansing function is being used Press the Move button to adjust the position of the nozzle Press the Move button again t...

Страница 20: ...ntrol Install the remote control on the side of the bidet Remove any dust or foreign substance from the surface before applying the double sided tape for the remote control holder Use silicone caulk to attach the remote control holder Replacing batteries in the remote control Place a screwdriver or a coin into the groove and turn anti clockwise The screw will become loose and the battery cover wil...

Страница 21: ... washers the T shaped connector and the water tank hose in order to the existing water pipes Connect the bidet hose to the T shaped connector Rubber cone washers must be inserted into every T shaped connector Fully tighten the nuts at the top and bottom of the T shaped connector in a clockwise direction 3 Fix the MF filter onto the filter fixing stopper in the direction as shown in the image Take ...

Страница 22: ... an electrical short circuit occurs Connect the power plug to a grounded outlet dedicated for the product If unavoidable use an extension cord with grounding terminals for 250V 16A or higher 7 Connect the bidet hose to the filter fixing stopper and the T shaped connector The bidet hose needs to be as short as possible If it is too long it may become a source of noise 4 Place the fixing slider over...

Страница 23: ...t on the double sided tape and weaken its adhesion Make sure to use a sealant for installation If double sided tape is being used without sealant the holder may fall as the adhesion may weaken due to moisture Moisture may weaken the adhesion 4 Attach the adjustable bracket on the wall and press the center with both hands for more than 10 seconds It is recommended not to place the remote control on...

Страница 24: ...ping Place the remote control in the holder from front Place the remote control in the holder from the front side as shown in the image Do not place the remote control on the handle in a downward sliding motion as it may drop and become damaged Example of correct usage Example of wrong usage INSTALLATION ...

Страница 25: ...4 Press the Power button or Nozzle Cleansing button on the control panel again after cleaning the nozzle then the bidet nozzle will return to to its original position 1 Press and hold the Power button for 2 seconds to turn off the bidet 2 Press the Nozzle Cleaning button on the control panel The cleansing nozzle protrudes and cleansing water is sprayed on it The cleansing nozzle is being cleaned M...

Страница 26: ...apply force to the remote control Do not drop the remote control in water or use water to clean it Disconnect the power plug from the electrical outlet when removing and cleaning the nozzle drying duct The nozzle drying duct can be washed with water but it must be completely dry before reassembling The product body and the remote control should never be cleaned using water Clean the product body R...

Страница 27: ...er the drink plug of the product 5 Turn the drain cap 90 degrees anti clockwise and pull it in the direction of to remove it Open the drain and completely drain the water tank 3 Press and hold the button at bottom right part of the product and separate the product by holding both sides and pulling it from the installation plate Unplug the power and remove the bidet hose when removing the product M...

Страница 28: ... or damaged If you experience any of these problems stop using the product immediately and contact the service center Display panel Does the beep of the product sound abnormal or is the indicating display blinking abnormally If a beep sounds abnormal or the indicator blinks abnormally contact the service center immediately Regularly examine the product to guarantee safe usage Check the following i...

Страница 29: ...the MF to remove it from the filter fixing stopper in the direction as shown in the image 3 Insert the new MF in filter fixing stopper in the direction as shown in the image until it is firmly in place 4 Open the main water supply valve and use after connecting the power plug Others MAINTENANCE FILTER REPLACEMENT ...

Страница 30: ...No water is coming out Is the water supply valve closed Open the valve for the main water supply Is the nozzle clogged with foreign substances Clean the nozzle apertures with a toothbrush to remove any foreign substances No water is coming out immediately after installation Check whether or not there is a water cut Please wait as it takes 1 2 minutes to fill the water tank immediately after instal...

Страница 31: ...rring buzzing noise from the main body This noise is from operating the warm water heater and is not a sign of a malfunction The remote control is not working Check that the remote control has all 3 AAA batteries Check whether the batteries are dead or if the terminals are damaged Replace low or damaged batteries Check that the 3 AAA batteries and the battery cover are correctly assembled Check if...

Страница 32: ...ng Power consumption of heater 215 W Safety device Bimetal Temperature fuse prevents overheating Relay Heated seat Seat temperature control Temperature after user sits 4 levels Off Room temperature Approx 28 41 Power consumption of heater 60 W Safety device Temperature sensor Temperature fuse prevents overheating MF Lifespan 4 months Based on 2 5 t month muddiness lower than 0 5 NTU Dimensions 136...

Страница 33: ...32 31 MEMO Others PRODUCT SPECIFICATIONS ...

Страница 34: ...MEMO ...

Страница 35: ...MEMO 34 33 Others PRODUCT SPECIFICATIONS ...

Страница 36: ...www coway com 1228375 001 ...

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