ChargePoint® Charging Stations
6-2
Understanding error messages
The following pages describe the error messages that can occur on a CT2025 charging station. If one of
the LEDs above the charging station’s display illuminates RED, read the display for information about the
type of error that has occurred.
Power up errors
The follow messages can occur when the station powers up.
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Cause/Other Symptoms: Upon power up, the station detected that the head assembly is not properly
connected. In most cases, this indicates that the circular connector that attaches the head assembly to
the cable assembly is not correctly installed. The station will be unavailable until the head assembly is
correctly attached to the cable assembly.
Solution/Action: Lift the head assembly and re-attach the circular connector. For details, refer to the
installation instructions for the head assembly.
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*)&,6(/)7(67)$,/(')25$66,67$1&(SKRQH!
Cause/Other Symptoms: Upon power-up, the station detected a ground fault.
Solution/Action: Disconnect and reconnect power (by turning the power to the charging station off then
back on again, or by unplugging the head assembly from the terminal block and plugging it back in). If
the message continues to be displayed, it is possible that the head assembly will need to be
replaced—call Coulomb Customer Support at 1-877-850-4562.
