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If you are experiencing problems with your cooker, check the following problems and solutions below before
contacting the Helpline.
Troubleshooting guide
Problem
Solution
Slight odour or small amount of smoke when using
the cooker for the first time.
This is normal and should cease after a short
period.
Cooker does not work.
Check that the power supply switch is ON.
Oven temperature seems too high or too low.
Check that the temperature has been set in
accordance correctly. It may be necessary to
increase or decrease the recommended
temperature by 10°C.
Grilling is uneven.
Check that the grill pan has been correctly
positioned.
Oven does not cook evenly.
Check the temperature and shelf positions.
Check that the cooking containers used in the oven
allow sufficient air flow around them.
Condensation on the wall at the rear of the cooker.
Steam and/or condensation may appear from the
vent at the rear of the appliance when cooking food
with high water content. This is normal and any
excess should be wiped away.
Ignition does not work (on all burners).
Check that:
Other appliances are working to determine if there
is a general power failure.
The circuit breaker in the distribution box has not
tripped.
(If the electricity supply has failed, burners may be
lit with a match.)
Pans are slow to boil or will not simmer.
Check that your pans conform to the
recommendations in these instructions.
Check that the burner is dry and that spillage of
food or cleaning fluid remains are not affecting the
ignitor or burner ports.
Clean away any debris with a dry nylon brush such
as an old toothbrush. Any water on the burner
should be dried with a cloth.
Ignition does not work (one burner).
