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CUSTOMER SUPPORT
Contact Controlled Power Company.
Controlled Power Company offers total Customer Support that assures your critical equipment is maintained properly
for trouble free operations.
WHAT A CUSTOMER SUPPORT PLAN OFFERS:
Hotline: 24 hour toll free 1-800-521-4792.
Response Time: Immediate 24 hour phone support. If problem is not solved Controlled Power will make every
effort to have your system running within 48 hours.
Batteries: Battery changes, installation, freight, travel and disposal are covered under a 36 month pro-rate schedule
when enrolled in a service plan, beginning from the original date of shipment or battery installation date. Batteries
are not covered if they were not supplied by Controlled Power Company.
Preventative Maintenance: Scheduled preventative maintenance includes the following:
• Inspection • Testing all emergency circuitry
• Exercising all circuit breakers • Calibration
• Input and output parameter check • Clean internal and external
• Complete battery inspection and testing • Written report
• Re-tighten all high current terminals and connectors
Start Up Plus : If a Start-Up Plus is purchased with the unit(s) or within 30 days from original ship date, the 1st year
warranty is upgraded to include onsite labor and expenses during normal business hours. Warranty begins from
date of shipment unless a factory start-up is purchased then the warranty begins from date of Start-Up or 90 days
from ship date; whichever comes first. Start up includes all travel and living expenses. Start up description: Testing
all emergency circuitry - Calibration - Inspection - Exercising all circuit breakers - Cooling fan check - Input and out-
put parameter check - Air intake / exhaust check - Complete battery inspection and testing (where applicable) - Re-
torque all high current terminals - Battery certification report (where applicable) - Input/Output verification - Written
report. User training to be done at time of start up (no return visits). Product installation is required to be complete
before start up can be scheduled.
PLAN
ON SITE
COVERAGE
PARTS
COVERED
FIELD
REPAIR
LABOR
COVERED
FACTORY
REPAIR
LABOR
COVERED
FREIGHT
COVERED
TRAVEL
EXPENSES
COVERED
SILVER NONE YES NO YES NO NO
GOLD M-F 8AM-4PM YES YES YES YES YES
PLATINUM 24-7 YES YES YES YES YES
TRAINING AND PARTS
For Customers who maintain their own equipment, Controlled Power offers hands on training at our facility and part
kits. For more information, contact Controlled Power Customer Support Department at 1-800-521-4792.
Individual components are available upon request, please contact the factory for specific part numbers and prices.
When contacting the Parts Department, please have the unit’s full model number and serial or system number. Call
1-800-521-4792.