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WARRANTY

This Warranty applies only to the original purchaser who must properly

register the product within thirty (30) days of receipt.

https://controlledpwr.com/customer-support/warranty-registration/

Limited Warranty

General:

Controlled Power Company (“CPC”) offers with this product a Three Year Warranty Against Defects in Material and Workmanship. Please read your Warranty care

fully. This Warranty explains the responsibilities of CPC should you encounter a defect. Contact the CPC service department at 1-800-521-4792 to request Warranty

service. This Warranty is valid only in the United States and Canada.

Three Year Limited Warranty Against Defects in Material and Workmanship

Covered Product:

Model ES Uninterruptible Power System (UPS), 4.5kva – 15.5kva

Terms of Warranty:

The Model ES Uninterruptible Power System’s electronics and controls are warranted to be free of defects in material and workmanship for a period of thirty-six (36)

months from the date of product shipment from the factory, but in no case to exceed thirty-nine (39) months from the date of product shipment from the factory. Under

the terms of this Warranty, on-site labor is provided during normal business hours (Monday through Friday, 8am-4PM) for the first ninety (90) days from the date of

product shipment from the factory, but in no case to exceed fifteen (15) months from the date of product shipment from the factory. The batteries supplied by CPC

with the UPS are warranted for twenty-four (24) months from the date of shipment from the factory, covering the full replacement of defective batteries. Battery cov-

erage is extended to a thirty-six (36) month pro-rate if under a customer support plan. If any portion of the system fails to conform to the Warranty within the period

of coverage offered by the Warranty, CPC shall, at its option, repair or replace the product or components with new or factory remanufactured products or parts.

Replacement parts shall be covered under this Warranty for the duration of the original Warranty as it applies to the original purchase of the product. The Warranty

commencement and on-site labor coverage are dependent on the purchase of CPC factory “Start-Up Plus” service as described below.

Products Purchased WITH Factory Start-Up Plus:

CPC shall cover the cost of replacement parts, shipping parts, and on-site labor (Monday through Friday, 8am-4PM) for a period of twelve (12) months from date of

Warranty commencement. Warranty begins on the date of start-up by a factory authorized service representative, or 90 days from date of product shipment from the

factory, whichever occurs first. In no case shall labor coverage exceed fifteen (15) months from the date of product shipment from the factory. All replaced products

or components become the property of CPC.

Products Purchased WITHOUT Factory Start-Up Plus:

CPC shall cover the cost of replacement parts that are found to be defective within the Warranty period. During the first ninety (90) days from the date of product

shipment from the factory, on-site labor will be covered during normal business hours (Monday through Friday, 8am-4PM). During this same 90 day period, CPC will

cover the shipping cost of replacement parts.

The Warranty period on the UPS’s electronics and controls shall not exceed thirty-six (36) months from the date of product shipment from the factory. The Warranty

period on the batteries supplied by CPC with the UPS shall not exceed twenty-four (24) months from the date of shipment from the factory. Battery coverage is ex-

tended to a thirty-six (36) month pro-rate if under a customer support plan. After ninety (90) days from the date of product shipment from the factory, the purchaser

may choose to return defective product or components to CPC for repair or replacement, freight prepaid, or provide CPC with a valid purchase order or credit card

number for the full cost of the replacement parts, shipping of parts, and on-site labor. In either case, upon return of the product or components to the factory, CPC

will inspect the returned product or components. If the product or components are found to be defective, CPC shall cover the cost of replacement parts, and in-

house labor for repairs or replacement. The cost of on-site labor and shipping of defective and replacement components to and from CPC is the responsibility of the

purchaser, and shall be billed against the purchase order or credit card provided by the purchaser. If after factory inspection, the product or component failure has

been caused by misuse or abnormal conditions in the judgment of Controlled Power Company, the purchaser shall be charged for repairs based on parts and labor

required. All replaced products or components become the property of CPC.

What This Warranty Does NOT Cover:

Products and components are not covered by the Warranty if damage or defect to the product or component is caused by misuse, improper installation, improper

application, negligence, inadequate electrical current or connection, Acts of God, exposure to the elements, civil unrest, corrosive atmosphere, freight damage,

tampering, or alterations made by personnel NOT authorized by CPC and without prior written consent of a CPC officer.

Warranty of the battery is void if the battery is allowed to discharge below the minimum battery voltage cut-off point. To prevent a discharge such as this, DO NOT

leave the batteries connected while the product is off or in the bypass mode for more than 72 hours. Batteries not in use or in storage must be charged every 6

months, beginning from the original date of shipment from the factory. Warranty of the battery is void if the battery is used in an environment such that the temperature

exceeds 104° F (40° C) for any length of time.

Limitations:

This Warranty is in lieu of all other warranties, expressed or implied. CPC neither assumes, nor authorizes any person to assume for it, any liability other than specifi

cally set forth in this Warranty. Except for its obligations, CPC assumes no liability or responsibility for personal injury, loss of life, consequential or other damages

including, but not limited to, loss of profits, loss of data, or interruptions in business, resulting from defects in, or failure of, the product or any of its components.

No salesperson, employee or agent of CPC is authorized to add to or vary the terms of this Warranty. Warranty terms may not be modified

without a writing signed

by a CPC officer.