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Trouble Shooting 

 

 

  

 

 

 

 

 

    

49

 

 

 

 

Problems Related to the Scanning Results 

Problem 

Possible Causes and Remedies 

 
Not whole image scanned 

1. 

Check in your scanning application that your size settings are either for Auto detection or correspond to the size of the whole 
original. 

2. 

Check that you are loading the original correctly from the scanner’s right side. 

 

  

One or more thin vertical lines show up in 
the scanned image, but not in the original 
drawing. 

 

This is often caused by an unclean glass plate. Even a single spec of dirt in the wrong spot on the glass plate can apply a streak 
along your entire scan. To remedy: 

1. 

Clean your glass plate as described in this users’ guide. 

2. 

Most dirt on the glass plate is introduced by the documents. Wipe clean the document with a dry lint-free cloth before feeding 
the document into the scanner. 

3. 

If the problem persists after cleaning, start WIDEsystem and calibrate the scanner. The scanner may have memorized dirt 
specs and you need to recalibrate after dirt-removal.  

4. 

If the problem persists after cleaning and calibration –Check the glass plate for scratches. A damaged glass plate should be 
replaced. Contact your service provider for information. 

5. 

A damaged calibration sheet can also cause streaks. Obtain a new sheet and recalibrate the scanner.  

 

 

Содержание HD iFLEX

Страница 1: ...User s Guide HD iFLEX Scanner...

Страница 2: ...dia 27 Monitoring your scanner with WIDEsystem 27 Maintenance 29 About scanner maintenance 29 Overview key maintenance points 29 Cleaning the scan area glass 30 Calibration 33 Replacing Scanner Parts...

Страница 3: ...system TOOLS Help After installing your drivers open WIDEsystem and press F1 Contains information on using the WIDEsystem software IMPORTANT Be sure to use the WIDEsystem TOOLS CD ROM that came with y...

Страница 4: ...Overview of Scanner 3 Overview of Scanner Scanner Front View Parts you need to recognize when installing and using the scanner...

Страница 5: ...Overview of Scanner 4 Scanner Rear View Parts you need to recognize when installing and using the scanner...

Страница 6: ...follow the steps below in their written order Set up the scan station Your wide format flatbed scanner should be placed on a stable level and completely flat plane surface such as a sturdy table If c...

Страница 7: ...on its new surface They are delivered in that position from the manufacturer 3 The 2 adjustable feet in their original position as described in step 2 are slightly shorter than the 3 fixed feet There...

Страница 8: ...plete installation 3 Remove the CD when done with installation 4 To verify correct installation of WIDEsystem the WIDEsystem icon will be visible in your system tray 5 After installing WIDEsystem inst...

Страница 9: ...he scanner lid to expose the scan area glass plate Cleaning the scanner Clean the internal scan area Lightly wipe the internal scan area s glass plate free of dust Use a dry lint free cloth If you det...

Страница 10: ...ect power cable Connect the scanner to a power outlet Connect the power plug end of the scanner power cable to a power outlet CAUTION The scanner is equipped with a three wire pin grounding type plug...

Страница 11: ...r on its left side when facing the back 2 Connect the B connector end square shaped end to a USB port on the scanner NOTE For Gigabit enabled scanner models The installation wizard will instruct you o...

Страница 12: ...t on the back of the PC Using USB ports on the front can affect performance on some PC models Scanner installation The Installation Wizard starts up 1 The driver will detect the scanner and start the...

Страница 13: ...s be sure to select YES if Windows asks you to allow the software to access the network Scanner Installation Set energy star idle time preference On delivery the scanner is set for automatic entry int...

Страница 14: ...ll additionally require an activation code Activation codes can be obtained from your dealer or through the manufacturer s License website Follow the instructions Manual Activation below to obtain an...

Страница 15: ...vation method the dialog shown on the top right appears 1 Enter you license key in the designated field 2 The key will be authenticated online right after it is entered and if valid a green tick will...

Страница 16: ...to enter an activation code in the empty field Click Next to obtain an activation code 2 The Manual activation wizard will display instructions Please note the actual scanner s ID hardware ID or S N s...

Страница 17: ...Change the scanner s network name optional NOTE This step only appears with licensed Ethernet supported scanners as detected during activation You may wish to change the default name of the scanner t...

Страница 18: ...ou see this message For using the optimal Gigabyte interface proceed to the steps for enabling gigabyte on the scanner plus sharing it on the network If using only the USB interface you can also choos...

Страница 19: ...ner s back 3 Connect the other end of the gigabit cable to your LAN 4 Open WIDEsystem if not already open double click the WIDEsystem icon in the system tray 5 Press the Refresh Scanner List button 6...

Страница 20: ...SB is connected to the LAN 2 Double click on the WIDEsystem program icon and select the Network tab 3 Select the option Share the scanner on the network 4 Press the OK button to accept the settings On...

Страница 21: ...or OFF The scanner s Self Test Procedure When you turn the main power ON the scanner runs a short self test procedure This takes less than one minute The LEDs on the panel will be on during the self t...

Страница 22: ...hut down after idle time Manually when you hold the power button down for 3 seconds The scanner will go into wake mode When you press any button on the panel Advantages with using Wake up and Sleep mo...

Страница 23: ...set the sleep mode options 1 Open WIDEsystem double click the WIDEsysem icon in the system tray 2 Select the Timer Tab 3 Select or deselect the Enter Sleep mode automatically option 4 If you do not s...

Страница 24: ...als into the Scanner Load face down align at the scanner s left side Open the scanner lid Pull back the scanner lid to expose the scan area glass plate Place your document Place your document face dow...

Страница 25: ...t side for a straight scan Align the document middle with the center arrow marking on the alignment bar You can use the standard size markings to position the original and determine its standard size...

Страница 26: ...document and calculate the input size for you 2 Set a standard size common standard sizes are marked on the left side of the scan area at the scanner alignment bar Use these markings to determine whi...

Страница 27: ...to the on line help in these applications for instructions The one touch buttons on the panel Nextimage Scan Copy button The green button duplicates the scan copy button in the Nextimage software Onc...

Страница 28: ...close the cover You can also scan very thick originals by placing the original on the scanner bed and leaving the cover completely open Monitoring your scanner with WIDEsystem You installed WIDEsyste...

Страница 29: ...icon select Advanced Options Rescan Hardware Bus Assign reassign applications to the scanner s one touch scan buttons or disable the one touch scan buttons altogether Open the One Touch tab to make s...

Страница 30: ...eaning the scan area 2 Calibration and camera alignment Scanner Calibration is easy to perform and most of it is completely automatic Scanner calibration includes camera alignment and calibration of B...

Страница 31: ...he lid to access and clean the glass Follow the instructions below Caution do not use abrasives acetone benzene or fluids that contain these chemicals Do not spray liquids directly onto the scanner gl...

Страница 32: ...an area glass plate Cleaning the scan area Clean the glass 1 Clean the glass with a lint free cloth and a mild streak free glass cleaner 2 Dry the glass completely using a separate clean dry lint free...

Страница 33: ...Maintenance 32 Cleaning the scan area Cover when not in use Cover the scanner with its plastic dust cover when not in use Caution Make sure the scanner power is OFF when using the dust cover 4...

Страница 34: ...ert a calibration sheet Other than that scanner calibration is completely automatic NOTE Cleaning and calibration are tied together Cleaning the scanner creates the need for renewed calibration and co...

Страница 35: ...tem tray to open the WIDEsystem program 2 Press the Calibrate button Calibration Select the Calibration type Select either Camera Alignment or Full Calibration Camera Alignment will align the camera h...

Страница 36: ...o analyze and correct the status of the sensors calibrate black and white values and calibrate color The calibration sheet will be rescanned a number of times as the program processes data Let the pro...

Страница 37: ...ding WIDEsystem WARNING FLAG White background platen replacement After receiving a warning by WIDEsystem and replacing the part be sure to reset the part replacement warning flag through WIDEsystem s...

Страница 38: ...round platen is recommended WIDEsystem monitors scanner usage and will warn you when it is time for a replacement Replacing the white background platen Turn scanner power off and disconnect 1 Press th...

Страница 39: ...background platen The white background platen is attached to the lid s underside It is constructed as two layers upper layer and lower layer The lower layer faces the glass The upper layer is attached...

Страница 40: ...upper layer Pull the platen free Replacing the white background platen Place the new white background platen on the glass Place the new white background platen on the glass plate with its Velcro corne...

Страница 41: ...ro and the white background platen s Velcro Replacing the white background platen Press on the white background platen Make sure your hands are clean Open the lid and press firmly on the new white bac...

Страница 42: ...ner monitors usage of the filters and will warn you when it is time for a replacement through WIDEsystem Replacing the Dust Filters Turn scanner power off and disconnect 1 Press the main power switch...

Страница 43: ...sert a screw driver or other flat tool under one of the bin s corners to snap it down and detach it from its frame Replacing the Dust Filters Replace the filter The filter soft material is inside the...

Страница 44: ...Maintenance 43 Replacing the Dust Filters Reattach the bin Reattach click on the bin to its frame on the underside of the scanner 5...

Страница 45: ...em double click on the system tray s WIDEsystem icon 2 Select the Info tab 3 The Info tab displays useful data about your scanner firmware 4 Firmware release Upgradeable firmware version 5 Firmware do...

Страница 46: ...2 The information on your screen may include instructions and actions to remedy the error Follow the instructions on your screen 3 Look for a description of the error and remedy in this users guide s...

Страница 47: ...be entered on the system as a new device without functional drivers If this is the case the scanner will be displayed in the Windows Device Manager with a yellow error icon The scanner entry must be...

Страница 48: ...a description of the error in this users guide Follow the instructions provided In some cases you may need technical assistance You should contact your service provider if one or more of the following...

Страница 49: ...blem persists after cleaning the scanner area and all above possibilities have been attempted summon your technical service provider Application control keys one touch do not work 1 Check the One Touc...

Страница 50: ...glass plate can apply a streak along your entire scan To remedy 1 Clean your glass plate as described in this users guide 2 Most dirt on the glass plate is introduced by the documents Wipe clean the...

Страница 51: ...e cabinet at the back or bottom are provided for ventilation This ensures reliable operation of the product and protects it from overheating These openings must never be blocked or covered The opening...

Страница 52: ...ications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Caution Pursua...

Страница 53: ...tes that this toxic or hazardous substance contained in all of the homogeneous materials for this part is below the limit requirement in SJ T11363 2006 SJ T11363 2006 X Indicates that this toxic or ha...

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