Troubleshooting
HE4000 Encoding System
HE4000 Fault Summary
Description
Fault Relay
Trigger
Action Required
HD video hardware fault
Yes
Power cycle the unit
HD video loss of input
Yes
Check the input connection
HD video input error
Yes
Verify the video format
HD close captioning timeout
Yes
Check the input connection
HD closed captioning error
Yes
Verify the CC format
SD video hardware fault
Yes
Power cycle the unit
SD video loss of input
Yes
Check the input connection
SD video input error
Yes
Verify the video format
Audio A hardware fault
Yes
Power cycle the unit
Audio A loss of input
Yes
Check the input connection
Audio A input error
Yes
Verify the audio format
Audio B hardware fault
Yes
Power cycle the unit
Audio B loss of input
Yes
Check the input connection
Audio B input error
Yes
Verify the audio format
Audio C hardware fault
Yes
Power cycle the unit
Audio C loss of input
Yes
Check the input connection
Audio C input error
Yes
Verify the audio format
Audio D hardware fault
Yes
Power cycle the unit
Audio D loss of input
Yes
Check the input connection
Audio D input error
Yes
Verify the audio format
Modulator hardware fault
Yes
Power cycle the unit
Modulator input fault
Yes
Check the input connection
G.703 hardware fault
Yes
Power cycle the unit
ASI input loss
Yes
Check the input connection
ASI input error
Yes
Check the input connection
ASI hardware fault
Yes
Power cycle the unit
IPT hardware fault
Yes
IP Interface Hardware fault
IPT Input Fault
Yes
IP Interface Input fault
Power-on or reboot occurred
Yes
Check power supply
Hardware failure
Yes
Contact Customer Service
Bad configuration in NVRAM
Yes
Contact Customer Service
Software error
Yes
Power cycle the unit
6-8
01-0951-404 Rev B
Содержание HE4000
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