C
OMREX
C
ORPORATION
22
STAC Product Manual
23
O
THER
C
ONTROL
S
URFACE
I
NDICATIONS
H
OLD
O
N
A
IR
P
RIORITY
A
UTO
A
TTENDANT
STAC allows two different indications for calls
On Hold
. Hold status is
intended to indicate that a line has been answered, but not necessarily
screened.
Screened Hold
is set by pressing a line’s
Hold
button a second
time, and is meant to indicate that a line has been screened and is ready
for
On Air
. Use of
Screened Hold
is optional.
STAC allows two different indications for calls
On Air
.
Unlocked
status
means that the next line selected for
On Air
will drop the current line
On
Air
.
Locked
lines will remain
On Air
when the next line is selected.
If a call is
Locked
, the next call selected
On Air
will be placed onto either
Hybrid 1 or Hybrid 2 in the following specific order: 1-2-2-1. The only way
to air more than one call at a time is to lock previous lines before transfer-
ring the new ones to
On Air
.
STAC maintains a
Priority Queue
which determines which line has prior-
ity to go
On Air
next. The next line in logical queue to go
On Air
will flash
with the special priority indication – red/blue alternating on a
Screener
surface and yellow/green alternating on a
Studio
surface.
•The line on
Screened Hold
the longest will indicate as the priority line.
•If no lines are set to
Screened Hold
, the line with the longest normal
hold time will indicate priority.
•The priority line may be changed manually by pressing the
Change Pri-
ority
button followed by the
Hold
button of the line you wish to set to
priority. The current priority line will then be given second place in the
Priority Queue
.
STAC has the ability to handle incoming calls in several ways, depending
on the
Auto Attendant
settings.
Auto Attendant
has five possible settings:
1) STAC does not answer incoming calls.
2) STAC answers incoming calls after two rings and puts calls
On Hold
.
3) STAC answers incoming calls after six rings and puts calls
On Hold
.
4) STAC answers calls after two rings and plays a short outgoing message
to the caller before putting the line
On Hold
.
5) STAC answers calls after six rings and plays a short outgoing message
to the caller before putting the line
On Hold
.
