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Compaq Professional XP1000, Инструкция по установке и настройке

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Compaq Confidential – Need to Know Required

Writer: SES  Project: Compaq Professional Workstation XP1000 Installation and Setup Guide  Comments: 

Part Number: EK-CPWXP-S1.B01  File Name: e-ch4 Customer Support.doc  Last Saved On: 5/28/99 10:41 AM

Chapter 

4

Customer Support

This chapter provides information on obtaining additional product operating
instructions as well as ways to obtain advanced troubleshooting assistance.

Product Information

Several resources are available to answer your questions about using and
maintaining your system as well as product- and operating-system related
updates.

IMPORTANT:

  Go to http://www.compaq.com/support/workstations/index.html

■

 

Compaq Professional Workstation XP1000 System Reference and
Maintenance Guide (available at product shipment).  Detailed
information on service, maintenance, FRUs, and configuration issues.

■

 

Compaq Professional Workstation XP1000 Technical Information
Guide (available at product shipment).  Detailed information on CPU,
ISA, PCI, interrupts, registers, addressing, connectors and cables, LEDs,
and FRU replacement, among other topics.

■

 

Compaq Professional Workstation XP1000 Dual Boot Installation
Guide (EK-ALUNX-DB).  Instructions on running multiple operating
systems.

Also, you may consult your distributor or Compaq representative.

Содержание Professional XP1000

Страница 1: ...orkstation XP1000 Installation and Setup Guide Comments Part Number EK CPWXP SI B01 File Name a frnt doc Last Saved On 6 3 99 9 58 AM Compaq Professional Workstation XP1000 Installation and Setup Guid...

Страница 2: ...duced in any form without prior written consent from Compaq Computer Corporation 1999 Compaq Computer Corporation All rights reserved Printed in the U S A The software described in this guide is furni...

Страница 3: ...ix Compaq Technical Support x Compaq Website x Compaq Authorized Reseller xi Chapter 1 Getting Started Before You Begin 1 2 Initial System Inventory 1 2 Pre Startup Checklist 1 2 Precautions 1 2 Creat...

Страница 4: ...irmware 2 11 Chapter 3 Troubleshooting Battery Guidelines 3 1 ISA Restrictions 3 2 PCI Restrictions 3 2 AlphaBIOS Restrictions 3 2 Tips 3 3 Logging Equipment 3 4 System Troubleshooting 3 4 Chapter 4 C...

Страница 5: ...t of Tables Table 2 1 Starting a Microsoft Windows NT Installation 2 3 Table 2 2 Setting Up Partitions for a Windows NT Installation 2 7 Table 2 3 Starting an Installation of Compaq Tru64 UNIX 2 8 Tab...

Страница 6: ......

Страница 7: ...ions to distinguish elements of text Keys Keys appear in boldface A plus sign between two keys indicates that they should be pressed simultaneously USER INPUT User input appears in a different typefac...

Страница 8: ...uipment or loss of information IMPORTANT Text set off in this manner presents clarifying information or specific instructions NOTE Text set off in this manner presents commentary sidelights or interes...

Страница 9: ...mpletely disconnect power from the system Rack Stability WARNING To reduce the risk of personal injury or damage to the equipment be sure that The leveling jacks are extended to the floor The full wei...

Страница 10: ...p www compaq com Be sure to have the following information available before you call Compaq Technical support registration number if applicable Product serial number s Product model name s and numbers...

Страница 11: ...shipped with your system and tells you how to start install restart and turn off your system Information about preloaded software and guidelines for system security are included as well Your Compaq P...

Страница 12: ...rform the following checks Review the information supplied with your system including user documentation Select a well ventilated site for your system near a grounded power outlet and away from source...

Страница 13: ...uide that you received with your system keyboard Alternatively you can refer to the online version of the Comfort Guide at http www compaq com Installing Your System This section shows the installatio...

Страница 14: ...ional Workstation XP1000 Installation and Setup Guide Comments Part Number EK CPWXP S1 B01 File Name b ch1 Getting Started doc Last Saved On 5 28 99 10 39 AM To connect system components follow these...

Страница 15: ...ard There are no cables Optional network kits are available Contact your Compaq Computer Corporation representative for more information about these options ML014611 Connecting External System Devices...

Страница 16: ...m the following steps to connect a local printer to your workstation 1 Review your printer documentation and perform any pre installation instructions before attempting to connect it to your workstati...

Страница 17: ...onitor power and system unit power button shown in figure 4 After waiting for the monitor to warm up adjust the contrast and brightness to obtain a readable screen display if necessary 5 Allow your sy...

Страница 18: ...g System Software Your system was preloaded with the operating system that you specified when ordering your system i e Microsoft Windows NT or Compaq Tru64 UNIX See Chapter 2 Setting Up an Operating S...

Страница 19: ...mpaq Tru64 UNIX Perform the following steps in order to turn off your system 1 Close any open application data files as well as any running applications Most application programs prompt you to save th...

Страница 20: ...0 39 AM Kensington Lock If you ordered an optional Kensington lock order number PCP3H AG refer to the figure secure the lock onto your system as shown and then follow these steps 1 Insert the lock int...

Страница 21: ...installation backup CD either QC 07QAA H8 for English Dutch French Italian German and Spanish kits or QC 07QJA H8 for Japanese kits 1 44 MB diskette containing the ATAPI driver and the HAL hardware ab...

Страница 22: ...d makes the operating system on that disk no longer bootable Select NO when you are asked if you want to write a signature to your Compaq Tru64 UNIX disk To be completely safe you can also disconnect...

Страница 23: ...is displayed Setup could not determine the type of computer you have or you have chosen to manually specify the computer type Select the computer type from the following list or select Other if you h...

Страница 24: ...pport disk into Drive A Press Enter when ready 7 Insert the 1 44 MB diskette labeled Hardware Support Disk for Microsoft Windows NT 4 0 AK REQP CA into the 1 44 MB drive Press Enter Setup could not de...

Страница 25: ...e previous screen e g ATAPI IDE 11 Press Enter to load the driver Follow the screen prompts for mass storage device loading support 12 If you have the SN KZPCA AA option repeat steps 8 10 using driver...

Страница 26: ...ress Enter To repair a damaged Windows NT version 4 0 installation press R To quit Setup without installing Windows NT press the F3 key 15 Press Enter Setup has recognized the following mass storage d...

Страница 27: ...are on the same diskette 23 Follow screen prompts to load the Symbios Logic PCI 53c8xx driver from the SN KZPCA AA drive diskette Please wait while Setup copies files to the hard disk 24 Press Enter t...

Страница 28: ...nstallation Starting an Installation of Compaq Tru64 UNIX To start an installation of Compaq Tru64 UNIX follow the steps in Table 2 3 NOTE The SRM console must be installed and running in order to ins...

Страница 29: ...71 32 60 pka0 7 0 6 1 PKA0 SCSI Bus ID7 5 57 6 From the SRM console boot the CD for Compaq Tru64 UNIX boot DQA0 Installation information is displayed and you are prompted to select an option For more...

Страница 30: ...update the firmware from AlphaBIOS using the firmware CD or 1 44 MB diskette follow these steps 1 Shut down the Windows NT operating system and restart the system 2 Insert the Firmware Update CD ROM o...

Страница 31: ...CD to build a Windows NT driver diskette for 8xx devices on Alpha systems Label the diskette and store it in a safe place for future use Compaq Tru64 UNIX Operating System Firmware Update Utility Use...

Страница 32: ...trap code read in base 1d4000 image_start 0 image_bytes 151e00 initializing HWRPB at 2000 initializing page table at 1c6000 initializing machine state setting affinity to the primary CPU jumping to bo...

Страница 33: ...e only batteries that are compatible with the product s electrical requirements and recharging circuitry if applicable Consult your local Compaq Service Center for information and proper servicing WAR...

Страница 34: ...ved for use by the parallel port IRQ10 is reserved for use by the USB controller regardless of whether it is enabled IRQ 14 and IRQ 15 are reserved for EIDE PCI Restrictions All 3D30 and 4D20 and Powe...

Страница 35: ...ely connected to the appropriate devices and that the devices are installed correctly and have power If you installed devices inside the computer make sure nothing was bumped or jarred loose and that...

Страница 36: ...lp Customer Support personnel to answer your questions more quickly System Troubleshooting The tables below list how to identify and solve problems that could occur with your system disk drive audio a...

Страница 37: ...Monitor is defective Bad monitor cable Defective video controller module Keyboard or video controller missing or malfunctioning System is in ACPI sleep mode Adjust the brightness and contrast controls...

Страница 38: ...e is no software on the requested partition Windows NT overwrote Compaq Tru64 UNIX boot block Install the appropriate operating system Connect hard drive signal and power cables Check the system confi...

Страница 39: ...ps and their patterns and then check the beep codes below 1 short and 4 long beeps no usable memory detected 2 long and 4 or 5 short beeps Firmware in flash ROM is corrupted System boots automatically...

Страница 40: ...incorrectly Secure all signal and power cable connections First ensure that you are using qualified SCSI cable Then alter SCSI bus to correct length in compliance with the 1 5 meter limitation for com...

Страница 41: ...erating system Connect the keyboard to the keyboard port Ensure that cable is seated securely Connect the keyboard to the keyboard port Note On the back of the CPU there are symbols for both the mouse...

Страница 42: ...vironment variables or the time of day while powered off For Compaq Tru64 UNIX users System starts AlphaBIOS rather than SRM firmware Or System forgets user preference for SRM firmware and starts Alph...

Страница 43: ...C Incorrect SCSI drive ID settings Loose or incorrectly installed cables Disk drive is not correctly formatted or partitioned SCSI bus is terminated improperly Set the SCSI ID Refer to the disk drive...

Страница 44: ...matted 1 44 MB diskette is wrong density 1 44 MB diskette is worn or damaged 1 44 MB diskette is write protected 1 44 MB drive is empty 1 44 MB drive power or data cable not connected 1 44 MB drive da...

Страница 45: ...et plugged in No power to external speakers Internal speaker not connected Plug in the cable Install the driver Use an on screen volume control if available to increase the volume Unplug headset and p...

Страница 46: ...nitor power indicator is not on Monitor is turned off Power cord is not connected No power at wall receptacle Monitor is defective Turn on the monitor Connect the power cord to the system or a wall re...

Страница 47: ...t Compaq Professional Workstation XP1000 Comments Part Number EK CPWXP S1 B01 File Name d ch3 Troubleshooting doc Last Saved On 5 28 99 2 47 PM Table 3 4 Monitor Troubleshooting continued Problem Poss...

Страница 48: ......

Страница 49: ...s well as product and operating system related updates IMPORTANT Go to http www compaq com support workstations index html Compaq Professional Workstation XP1000 System Reference and Maintenance Guide...

Страница 50: ...Compaq provides telephone customer support available at 1 800 354 9000 in the United States or 1 800 267 5251 in Canada To make the most of your telephone or Web inquiry please fill in the following c...

Страница 51: ...rt Checklist continued Before you call fill in the following information Layered software applications System configuration CPU revision MLB revision Firmware SROM PALcode VMS OSF BIOS SRM ARC Memory...

Страница 52: ......

Страница 53: ...ended function and are therefore covered by these rules These rules place computers and related peripheral devices into two classes A and B depending upon their intended installation Class A devices a...

Страница 54: ...C Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and i...

Страница 55: ...approved by Compaq Computer Corporation may void the user s authority to operate the equipment Cables Connections to this device must be made with shielded cables with metallic RFI EMI connector hood...

Страница 56: ...orkstation XP1000 Installation and Setup Guide Comments Part Number EK CPWXP S1 B01 File Name f appa Regulatory Compliance Notices doc Last Saved On 5 28 99 10 41 AM European Union Notice Products wit...

Страница 57: ...acoustic values for the Compaq Professional Workstation XP1000 system Table A 1 Acoustics Declared values per ISO 9296 and ISO 7779 Sound Power Level LWAd B Sound Pressure Level LpAm dBA operator pos...

Страница 58: ......

Страница 59: ...you use the server For more information on power cord set requirements contact your Authorized Compaq Dealer General Requirements The requirements listed below are applicable to all countries The leng...

Страница 60: ...Germany VDE 1 Italy IMQ 1 Japan JIS 3 Norway NEMKO 1 Sweden SEMKO 1 Switzerland SEV 1 United Kingdom BSI 1 United States UL 2 Notes 1 Flexible cord must be HAR Type HO5VV F 3 conductor 1 0 mm2 conduc...

Страница 61: ...ards or other static sensitive devices This type of damage may reduce the life expectancy of the device To prevent electrostatic damage observe the following precautions Avoid hand contact by transpor...

Страница 62: ...with a minimum of 1 megohm 10 percent resistance in the ground cords To provide proper ground wear the strap snug against the skin Use heel straps toe straps or boot straps at standing workstations We...

Страница 63: ...bles 3 6 Comfort guide 1 3 Console update utility 2 11 Customer support checklist 4 2 telephone numbers 4 2 D Disposal 3 1 E electrostatic discharge obtaining additional information C 2 precautions C...

Страница 64: ...g system 1 8 P Partitions 2 2 parts proper handling C 1 storing C 1 transporting C 1 power cord set agency approval B 1 applicance coupler specifications B 1 cable length B 1 cable specifications B 2...

Страница 65: ...99 12 02 PM disk read and write problem 3 11 display problems 3 14 keyboard 3 9 monitor power indicator problem 3 14 mouse 3 9 system forgets settings 3 10 Tru64 UNIX 1 9 3 6 U UNIX updating firmware...

Страница 66: ......

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