Commencal ABSOLUT, Инструкция по эксплуатации и техническому обслуживанию

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35 WARRANTY AND AFTERSALES SERVICE
WARRANTY AND AFTERSALES SERVICE
COMMENCAL bicycles are made to fully satisfy their riders, that’s why we
manufacture them with the latest technologies in terms of cycling and the
best components.
That’s why at COMMENCAL we have a warranty on all of the products that
we sell.
LENGTH
From the 2014 range and going forward, COMMENCAL offers a warranty
against manufacturing defects and/or materials on its products for the
following length of time:
- All of the kids bikes (RAMONES Kid), City (UPTOWN, ACID, LE ROUTE and El
CAMINO ranges have 5 years warranty,
- SUPERNORMAL bikes have 2 years warranty,
- Hardtail bikes made to send it like ABSOLUT and META HT have 5 years
warranty,
- META AM, AM 29, HIP-HOP and SX have 5 years warranty,
- SUPREMES (SUPREME 20, SUPREME 24, SUPREME JR, SUPREME FR ET
SUPREME DH) have 5 years warranty,
- On all full-suspension bikes, the chainstays and seatsays have 2 years
warranty,
- All COMMENCAL components have 1 year warranty against manufacturing
defects or materials,
- All finishes for example paint, stickers etc. have a manufacturing defect
warranty of 6 months.
Warranty starts when you buy the products.
COMMENCAL WARRANTY CONDITIONS
Whilst the warranty is valid, COMMENCAL will be handling replacements,
for frames and parts :
The defect will be evaluated by COMMENCAL customer service. Therefore
the final decision will be made at COMMENCAL HQ regarding the final
warranty claim.
•Warranty will be Ok’ed:
- For bikes bought at one of our Authorized dealer or on the COMMENCAL
webstore,
- To the first owner of the bike. Warranty can’t be transferred to the next
owner(s),
- For normal use of the bike.
• Warranty won’t be accepted: The life of your bike will depend on the way
it has been manufactured and the materials used. Taking care of the bike,
cleaning it etc. Will prolong its life. Putting too much weight on the bike,
racing the bike and/or using it for an activity it wasn’t intended for will
minimise the bikes lifespan and may void the warranty:
- For the damages that occur while using your bike as well as those that
occur while the materials are getting old,
- If claims are made for a bike used for racing,
- If the bike has been used for purposes apart from its intended use, in
abnormal circumstances or excessively,
- In case you don’t respect the rules of use written in the manual delivered
with the bike,
- If the bike has been neglected or not cleaned enough by the owner.
A regular tune-up must be carried out by a professional. The following
points are reasons why expenses linked to maintaining or cleaning the bike
don’t fall under COMMENCAL’s warranty :
- If an accident occurs (fall, crash…),
- If modifications have been made to the bike, or its technical specifications
(paint, geometry changes, using components that weren’t made for or
adapted to the bike…) and not agreed by COMMENCAL,
- If the bike is not the appropriate dimensions for the rider,
- If you keep on riding your bike when it is already damaged,
- If the bike was damaged intentionally,
- If the inside of a CHROMOLY is rusting,
- In case of heavy weather or similar (landslide, fire, hurricane…),
- In case of misuse of the bike regarding safety,
- In case of commercial use of the bike (rental, test…).
• Specific warranty applied to VIP framesets and Factory frames:
Bare frame(set)s have to be assembled in the appropriate way. If not,
warranty can be refused. Indeed, problems coming from assembling a
bike inaccurately and not following the technical indications from our www.
commencal.com website, or if the build does not reflect the intended