Commander Connect Owners Manual
31
Multiple Call Park
The Call Park feature allows you to put up to 5 external calls on special hold by ‘parking’ it in the
system. Any Station may then pick up the call.
To park and retrieve a call
•
On a Keystation, select ‘Call Park’ on the Display.
•
Select the position that you wish to park the call in.
•
‘Pick up park’ is then displayed on the top line on the Display on all Keystations.
•
Select this option on the display.
•
Select the required call to pick up from positions 1 to 5.
Note:
Five calls may be parked in the system. A parked call will recall after three minutes.
On a standard telephone, the code is R712 followed by the position (1 – 5) to park a call, and
712 followed by the position (1 – 5) to retrieve it.
Operator Services
You can choose to use an operator with the Commander Connect telephone system. For
example, the operator can transfer internal and external callers to internal Stations.
To call the operator
•
Dial the code (9) to ring group 11. Group 11 by default contains station 20 only.
To Intrude on a Line-to-Line call
The Intrude feature is only available from Station 20, and is used to intrude on a call involving
two lines, that is when an external transfer or external divert has occurred.
When two lines are connected in conversation:
•
Select one of the lines by pressing its Line key, or
•
Select ‘Intrude’ on the 'Display'.
You will then be connected in a three-way conversation.
System Speed Dial list
You can program five hundred system speed dial numbers and names. Users of the system
may then access these numbers, provided they are not restricted from dialling the number
because of their Class of Service.
An option is provided to associate the numbers with line groups so that the numbers can be
dialled over particular lines
For a description of the Class of Service Override facility, see the Call Restrictions section on
page 62. In short, this facility allows a Station to access all system speed dial numbers, even
though the Station may be restricted from directly dialling a number depending on Class of
Service.
If a number or an incoming call matches a number in the speed dial list, the name in the list will
be displayed.
