Colortrac SmartLF Ci 40, Руководство по обслуживанию

Страница: 92 / 101

Page 92
Ci Scanner Service Manual
5. As information is given, extra boxes
may appear which will go with the
problem / scanner. Please make
sure all information is given to assist
with any support given. Once a
scanner type is given, a list of
assets (scanners) will appear at the
bottom that are for your company
only, choose the scanner serial
number that is for the scanner being
reported.
6. If an image problem is being
reported, use the attachment button
to attach a scanned image to
illustrate the problem.
7. If a Cx40 is being reported, attach a
dat file.
8. Once all information is given, click
‘Save’. This will send the ticket to
Colortrac Support where it will be
issued to the person best suited to
answer the problem. They will then
add a new comment to the ticket,
which will be emailed to the address
provided when the log in details
were issued.
NOTE: Sometimes question and
suggestion will be sent to you. These
are done to help with the support, and it
is appriciated if they are tried and
reported back in the ticket through the
helpdesk. If the problem is solved,
please also report this back to close off
the ticket. Each different scanner or
issue must have it’s own ticket, do not
put a number of issues on one ticket.