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Code Blue

 

•

 259 Hedcor Street 

•

 Holland, MI 49423 USA 

•

 800.205.7186 

•

 www.codeblue.com

GU-162-E

page 47 of  56

Centry®

Administrator Guide

14  Troubleshooting Centry

Centry is a network device. The following are tips for troubleshooting:

Power

 - Ensure the power to your device is working and rated for 802.11af/at PoE specifications if 

using PoE. Centry should only have one source of power other than a backup battery. If not using 

PoE, then main power needs to fall into 12-24 Volts DC.

Ping Test

 - This determines connectivity and the packet loss and latency time to and from your 

destination and the quality of your network connection to Centry. If you receive no response and 

power is confirmed, contact your network administrator. You can also ping from within the phone 

towards your IP PBX to test that it can reach its IP PBX/SIP Gateway. 

Network

 – If you’re putting Centry on a network that restricts ports, then the following ports must be 

open for Centry to communicate to its appropriate IP PBX/SIP Gateway:

1.  IAX2/UDP outgoing to port 4569 on IP PBX/SIP Gateway (only needed if using IAX2 instead  

 

of SIP on the accounts page).

2.  SIP/UDP outgoing to port 5060 IP PBX/SIP Gateway.

3.  RTP/UDP incoming from IP PBX/SIP Gateway to UDP ports 23456-23556 (configurable).

DHCP

 - Centry is set up for DHCP by default. If you cannot determine the IP address of your Centry, 

contact your network administrator. 

Account

 - Ensure your SIP account is set up correctly. Account username and password must 

match the account credentials on your VoIP system. This is the most common mistake with setting 

up SIP accounts.

Codec

 - Ensure the codec settings on your VoIP system match the Centry codec settings. 

Firewall

 - Firewalls commonly block or partially block VoIP calls. Check with your network 

administrator if you cannot communicate with your Centry from behind a firewall.

Note: If you do not have a DHCP server running, use a standard home/wireless router and plug your 

speakerphone and laptop into the same router. Once you know the IP Address, you can browse to it 

via a web browser.

Содержание Centry Series

Страница 1: ...800 205 7186 www codeblue com Centry Series Administrator Guide Installation Configuration Operation Troubleshooting...

Страница 2: ...D HEREIN AND HEREBY EXPRESSLY DIS CLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICU LAR PURPOSE WITH REGARD TO THIS GUIDE THE SOFTWARE OR SUCH OTHER INFORMA TION IN NO EVENT...

Страница 3: ...ng Schematics 14 8 Curb Mount Installation Instructions 15 9 Setting Up your Centry Help Point 18 10 In Call Commands 34 11 Compatibility 35 12 Configuring for Cisco Unified Communications Manager 9 3...

Страница 4: ...ll duplex capabilities and runs on PoE or 12V DC power It is mounted with vandal resistant screws for security 2 Button Flush Mount 1 Button Surface Mount 1 Button Flush Mount 2 Button Surface Mount O...

Страница 5: ...S Compliant UL 60950 22 Compliant Contemporary faceplate design with multiple ADA compliant lettering choices with Braille Type 1 Button Flush 2 Button Flush 1 Button Surface 2 Button Surface Width in...

Страница 6: ...59 Hedcor Street Holland MI 49423 USA 800 205 7186 www codeblue com GU 162 E page 6 of 56 Centry Administrator Guide Flush Mount Drawing FRONT VIEW SIDE VIEW BOTTOM VIEW BACK VIEW CENTRY 2 BUTTON CENT...

Страница 7: ...9 Hedcor Street Holland MI 49423 USA 800 205 7186 www codeblue com GU 162 E page 7 of 56 Centry Administrator Guide Surface Mount Drawing FRONT VIEW SIDE VIEW BOTTOM VIEW BACK VIEW CENTRY 2 BUTTON CEN...

Страница 8: ...nment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruc tion manual may cause harmful interference to radio communica ti...

Страница 9: ...ntial for the product to function correctly Note Indicates useful information that helps get the most out of the product Safety Instructions WARNING Code Blue products shall be installed by trained pr...

Страница 10: ...nsult an ADA specialist in your area to verify local and federal guidelines 3 Connect earth ground to the provided copper grounding lug using a minimum 14 gauge conductor 4 Connect electrical and comm...

Страница 11: ...ble location and stud mounting structure in the wall Mark it clearly 2 Remove the four screws from the back box of the Centry faceplate 3 At the mounting location using the back box as a guide on the...

Страница 12: ...entry hold down this reset switch for 12 seconds and then release The unit will reboot All settings will be lost Code Blue Corp ed 20011 a_Centry_Board_Connections 2 vsd_revised v Wiring map concept S...

Страница 13: ...Hedcor Street Holland MI 49423 USA 800 205 7186 www codeblue com GU 162 E page 13 of 56 Centry Administrator Guide 6 Flush Mount Mounting Schematics 0 9 466 0 317 3 817 4 134 1 164 1 164 B B 1 083 3...

Страница 14: ...odeblue com GU 162 E page 14 of 56 Centry Administrator Guide 7 Surface Mount Mounting Schematics Please email ts codeblue com or call 616 392 8296 opt 3 if you have any questions 875 250 TYP 3 360 1...

Страница 15: ...ses with a depth of 4 5 inches using the correct mounting bolts for your application Mounting Holes In order to comply with the Americans with Disabilities Act ADA the speakerphone button s should be...

Страница 16: ...able for the IP2500 Centry Mounting Schematics 39 50 7 00 7 00 43 00 7 00 10 50 5 75 1 50 7 00 7 00 2 13 3 63 4 25 1 50 10 24 x 4 1 38 3 50 3 50 MOUNTING PLATE DETAIL SCALE 1 3 B SIDE VIEW FORNT VIEW...

Страница 17: ...olors available Available for the CB 4 s CB 4 r CB 6 s 45 50 9 00 6 75 10 50 7 00 1 50 5 75 0 44 TYP 0 50 5 75 0 50 0 50 8 00 4 50 3 38 0 44 TYP MOUNTING PLATE DETAIL SCALE 1 3 FRONT VIEW EW BOTTOM VI...

Страница 18: ...boot process and blue when booted up Centry will acquire its network settings from the DHCP server on the network If the network is not running DHCP then you will need a router to plug the Centry into...

Страница 19: ...t and disable it if desired If limiting Network Ports then the ports to have open are tcp 22 SSH Secure Shell Protocol Configurable tcp 53 DNS Domain Name Service over TCP udp 53 DNS Domain Name Servi...

Страница 20: ...in the GUI as well as from a touch tone phone using in call commands This becomes the default volume level Mic Volume You can set the mic volume gain here in the GUI as well as from a touch tone phone...

Страница 21: ...munication Protocol UDP or TCP Registration Lifetime Default is 600 seconds This is the time the phone will attempt re registration if not contacted by the SIP server Keep Alive Check if you want keep...

Страница 22: ...page 22 of 56 Centry Administrator Guide Manage Accounts After adding an account you can manage the created accounts on this page Note You can create up to 10 accounts to different SIP servers Genera...

Страница 23: ...e System Status page This is located in the top right corner of the screen In this screen you can see the current IP address of the phone which is the same for the camera It also will display the curr...

Страница 24: ...423 USA 800 205 7186 www codeblue com GU 162 E page 24 of 56 Centry Administrator Guide Audio Default RTP Ports are listed here They can be changed Default codecs are also listed and can be adjusted b...

Страница 25: ...IP address You can view the camera stream using either Code Blue ToolVox with Blue Alert EMS or your own VMS or video stream software Example VLC Media Player The RTSP Stream format is as follows rtsp...

Страница 26: ...ipts Action Scripts determine what happens when a button is pushed or aux input is activated If you have a multi button phone the bottom button is button No 1 Select the button or aux input Choose Add...

Страница 27: ...ll 911 from Account 2 if Account 1 is down The phone will roll over to Account 2 and call out that account Repeat for the number of times you want the call to rollover before answering Each iteration...

Страница 28: ...eature if the receiving party is not going to get a unique caller ID name number for this location Once the recording has played two way audio will commence Note If playing a remote message but not a...

Страница 29: ...mmon setting for controlling an auxiliary such as a blue light strobe to stay activated for the duraction of the call if linked to a place call action Play Message Action Play a message when this step...

Страница 30: ...ave a Place Call Action or if your Centry has a remote beacon strobe light then it would look like this to have the strobe linked to the duration of the call At the bottom of the action script page yo...

Страница 31: ...inistrator Guide Recordings Upload recordings into the phone on this page Recordings uploaded are then available in action scripts The phone only can play uncompressed 16 bit PCM or compressed g 711 A...

Страница 32: ...162 E page 32 of 56 Centry Administrator Guide Administration Upload a secure PEM certificate and PEM key This page also allows for the default password to be changed New passwords must be at least s...

Страница 33: ...this page or point the phone to a NTP server to have a permanent time source Firmware Upload new firmware into the phone from www codeblue com resources Once you download onto your PC unzip the file F...

Страница 34: ...MF tones to make adjustments In Call Command Function Description 4 Aux 1 Output Toggle contact closed open 5 Aux 2 Output Toggle contact closed open 6 Increase Mic Gain Small adjustments to Centry mi...

Страница 35: ...IP devices You must verify that the IP PBX you are registering Centry to can handle third party SIP de vices whether through licensing and or hardware add ons Please note that Centry currently does no...

Страница 36: ...gn to the Centry CENTRY CONFIGURATION Configure Account s 1 Log in to Centry via its web interface The default username and password are admin and admin 2 Select Account 1 3 For VoIP Protocol select S...

Страница 37: ...urity Profile 2 Do a Find on Third party to locate the Third party SIP Device Basic Standard SIP Non Secure Profile Click the Copy icon 3 Check Enable Digest Authentication 4 Change the Name and Descr...

Страница 38: ...me 0050c2177be8 5 For Device Pool select Default or some other locally configured device pool 6 For Phone Button Template select Third party SIP Device Basic 7 For Calling Search Space select the call...

Страница 39: ...umber Integrating InformaCast Utilizing Cisco Call Manager Access to the InformaCast emergency notification system produced by Singlewire Software fre quently is included with Cisco Unified Communicat...

Страница 40: ...ation For detailed Centry setup instructions please consult the Centry Guides Prerequisites Avaya IP Office Manager Version 9 pre installed SIP Device Licensing for 3rd Party IP Endpoints Network acce...

Страница 41: ...49423 USA 800 205 7186 www codeblue com GU 162 E page 41 of 56 Centry Administrator Guide 2 Log in to Avaya IP Office Manager 3 SIP Extension Support is required for Centry integration Select System...

Страница 42: ...f 56 Centry Administrator Guide 4 Check that SIP Registrar Enable is enabled 5 Select the SIP Registrar sub tab 6 In Domain Name enter the Fully Qualified Domain Name FQDN or the IP address associ ate...

Страница 43: ...r each Centry Right click on Extension select New and then click on SIP Extension 8 Enter the following fields to create a new extension Extension ID A unique extension to identify the logical extensi...

Страница 44: ...r Guide 9 Select the VoIP tab and select the Compression Mode The default of the Centry device is G 711 U LAW and will work in most cases More information on audio codecs can be found in the Centry de...

Страница 45: ...Office Manager and is used as the username for SIP registration when configuring the Centry device Extension This should match the Base Extension configured for the SIP exten sion in Step 8 This is al...

Страница 46: ...ge 46 of 56 Centry Administrator Guide 13 Select the Supervisor sub tab In the Login Code field enter a password to be used by the Centry device for authentication Avaya IP Office will only accept num...

Страница 47: ...must be open for Centry to communicate to its appropriate IP PBX SIP Gateway 1 IAX2 UDP outgoing to port 4569 on IP PBX SIP Gateway only needed if using IAX2 instead of SIP on the accounts page 2 SIP...

Страница 48: ...ency situations Blue Alert MNS is available in two editions Audio Visual and Messaging that are available individually or together in the Blue Alert MNS Professional Package Blue Alert EMS Blue Alert...

Страница 49: ...the strobe J to the round portion of the strobe bracket NOTE If the beacon strobe is mounted upside down a drain hole must be drilled into the lens to prevent it from filling with water 3 0 ATTACH LI...

Страница 50: ...OW control wires together i e CLOSED ON PHOTOCELL FEATURE S 1050 MODEL The Steadyburn Mode will be ON in dark or night ambient environments and OFF in bright or daylight ambient environments The S 105...

Страница 51: ...isconnected for 20 seconds BEFORE reapplying When power is reapplied the unit will operate as programmed above NOTE If you do not leave power disconnected for 20 seconds before reapplying power the li...

Страница 52: ...ove faceplate assembly to inspect the following Ensure all electrical connections are secure Check all phone connections for corrosion If corroded clean and coat with dielectric gel or replace Ensure...

Страница 53: ...ered to The Surface Care Frequency table below provides general guidelines to assist in configuring a schedule Please note that the frequency of care required to guard the Code Blue unit s surface fro...

Страница 54: ...205 7186 www codeblue com GU 162 E page 54 of 56 Centry Administrator Guide 19 Locating Unit Serial and Part Numbers Remove the Centry phone from the housing The serial number and part number will be...

Страница 55: ...this product while under warranty is available at www codeblue com support downloads In Case of Breakdown In case of system breakdown discontinue use and contact Tech Support at ts codeblue com or ca...

Страница 56: ...ww codeblue com support 9 IA4100 Administrator Guide www codeblue com resources guides 10 IA3100 to IA4100 Upgrade Installation www codeblue com support faq 11 IP5000 Administrator Guide www codeblue...

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