570-2000, Rev. E, 453-2000 Handheld Programmer Operations Manual
12.
Troubleshooting
The following subsections provide troubleshooting and technical assistance information.
12.1
Trouble Shooting Guide
The following table provides user troubleshooting guidelines. For problems beyond the
scope of this guide, contact Artex for return instructions.
SYMPTOM LIKELY
CAUSE
ACTION
Meazura is “locked” up,
programs will not respond
Various
Perform “soft reset” by holding down
both the power and backlight keys
simultaneously will perform a soft
reset; the Meazura stops what it was
doing and restarts.
All applications and data stored in the
handheld are retained.
Meazura will not respond to
“soft reset”
Various
Perform” hard reset” by doing a soft
reset but keeping the power key held
down until the Palm Powered
logo
appears.
A confirmation message is displayed
asking the user to confirm the hard
reset, whereby pressing the UP arrow
key will proceed with the process.
A hard reset does everything a soft
reset does, but also erases all
programs, data, patches, and user
information.
Meazura will not power on
Dead battery
Charge battery for at least 2 hours
Meazura will not reset
(either “soft” or “hard”)
Defective Meazura unit
Return unit to Artex
Meazura will not power on
with known good battery
Defective Meazura unit
Return unit to Artex
12.2
Technical Assistance
Programming ELTs with the proper information and the proper protocol is not always a
straightforward process.
Please be sure to thoroughly read this manual
. If
assistance is required, contact Artex Aircraft Supplies, Inc., in the United States at 503-
678-7929 or send e-mail to [email protected].
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