Clavister NetWall 100 Series, Руководство по началу работы

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• The NetWall 100 Series appliance.
• RJ45 Ethernet cable.
• Power cable.
• 12V/2A AC to DC power adapter.
Note: Report any items that are missing
If any items are missing from the NetWall 100 Series package, please contact your sales
representative.
Support Agreements
All purchasers of a new NetWall hardware product must also subscribe to one of the available
cOS Core support agreements. These provide access to cOS Core updates and provide a
hardware replacement service in the event of a hardware fault. The terms of warranty are
described further in
Chapter 6, Warranty Service , along with a description of the hardware
replacement procedure.
The Cold Standby Service
To ensure maximum uptime, a Cold Standby (CSB) Service is available from Clavister as an addition
to certain cOS Core support agreements. This service allows a second, identical NetWall 100
Series unit to be purchased at a discount so that it can quickly substitute for the original unit in
case of failure, with the ability to quickly reassign the original cOS Core license to the standby
unit. When the faulty unit is returned to Clavister, a new cold standby unit is immediately sent
back. More details about the CSB service can be found in the separate
NetWall Hardware
Replacement Guide PDF publication.
Downloading NetWall 100 Series Resources
All documentation, version upgrades and other resources for the NetWall 100 Series can be
downloaded from the Clavister website after logging into the relevant
MyClavister account.
Contacting Clavister Product Support
Clavister customer support can be contacted by logging in as a customer and reporting an issue
on the company website at
https://www.clavister.com . Alternatively, the direct support telephone
number is +46 (0)660-29 77 55 (answered 24/7). Sales enquiries should be directed to the head
office number +46 (0)660-29 92 00 during business hours.
End of Life Treatment
The NetWall 100 Series appliance is marked with the European Waste Electrical and Electronic
Equipment (WEEE) directive symbol which is shown below.
Chapter 1: NetWall 100 Series Overview
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