Customizing Standard Features
Enabling Call Features
Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide
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Enabling Call Park and Call Pickup Services
Call park allows users to put a call on a line and make it available for another user
to pick up. Call pickup allows a user to pick up a phone that is ringing at another
user phone. Call park and call pickup are available on IP phones when used with a
Cisco SPA9000 system.
To enable call park and call pickup, navigate to
Admin Login
>
advanced
>
Voice
>
Phone
. Under Supplementary Services, under the type of call feature to enable,
choose yes to enable or
no
to disable:
•
Call Park Serv—Enables call parking.
•
Call Pickup Serv—Enables call pickup.
Enabling Call Transfer and Call Forwarding Services
You can transfer or forward a call when the service is enabled.
STEP 1
Click
Admin Login
>
advanced
>
Voice
>
Phone
.
STEP 2
Under Supplementary Services, under the transfer type you want to enable,
choose yes:
•
Attn Transfer Serv—Attended call transfer service. The user answers the
call before transferring it.
•
Blind Transfer Serv—Blind call transfer service. The user transfers the call
without speaking to the caller.
You can also enable or disable call forwarding:
•
Cfwd All—Forwards all calls.
•
Cfwd Busy—Forwards calls only if the line is busy.
•
Cfwd No Ans—Forwards calls only if the line is not answered.
STEP 3
Click Submit All Changes.
