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Appendix A: Troubleshooting
Wireless-G PTZ Internet Camera with Audio
Appendix A: Troubleshooting
This appendix provides solutions to problems that may occur during the installation and operation of the
Wireless-G Internet Camera. Read the description below to solve your problems. If you can't find an answer here,
check the Linksys website at
www.linksys.com
.
1. I can't connect to the Wireless Network Camera with my Web Browser to configure it.
It is possible that your PC's IP address is not compatible with the IP address of the Wireless Network Camera.
Use the Windows utility to configure the Wireless Network Camera with a valid IP address.
2. The Windows utility doesn't list any Wireless Network Cameras.
Check the following:
•
The Wireless Network Camera is installed, LAN connections are OK, it is powered ON and startup is
complete.
•
Ensure that your PC and the Wireless Network Camera are on the same network segment. (If you don't
have a router, this could be the case.)
•
Ensure that your PC has the TCP/IP network protocol loaded. In Windows, this is done by using Control
Panel-Network.
If an entry for TCP/IP -> Network card is not listed, use Add - Protocol - Microsoft - TCP/IP to add it. You then
need to select the new entry (TCP/IP -> Network card), click Properties, and configure the IP Address tab. If
your LAN has a DHCP Server, you can select "Obtain an IP Address automatically". Otherwise, you must select
"Specify an IP Address", and enter values for IP Address, Subnet Mask, and Gateway. All devices on your LAN
must use compatible values. Remember that each device needs a unique IP Address, and the same Subnet
Mask.
3. When I try to connect to the Wireless Network Camera, I get prompted for a user name and
password.
You SHOULD be prompted for a user name and password when you first connect to the camera. Enter the
Administrator ID and Password set on the User screen. The Username/Password prompt indicates that the
Administrator has restricted access to specified users. Ask the Administrator for your Username and
Password.