Working with Call Detail Records
Cisco TelePresence ISDN Gateways v2.0 Online help (Printable format)
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By default, the CDR log shows only brief
details of each event. When available,
select from the options listed to display
more details.
Selecting
All
will show the greatest
amount of detail for all messages,
regardless of which other options are
checked.
Call Detail Record log
This table shows the logged Call Detail Records, subject to any filtering applied (see
Call Detail
Record log controls
, above). The fields displayed and the list's associated controls are described
below:
Downloading and clearing the log
CDR log display
Downloading and clearing the log
The CDR log includes all stored Call Detail Records, and all available details, regardless of the current
filtering and display settings. It is possible to download all or part of the CDR log in XML format using
the web interface. When you start logging, the download button shows the range of record numbers
but the delete button is greyed out until the log holds a certain number of logs.
To download the CDR log, click
Download as XML
to download all the log or
Download X to Y as
XML
to download a range of events. (Note that if there are a large number of logged Call Detail
Records, it may take several seconds to download and display them all.)
Note:
Only download CDRs when the unit is not under heavy load, otherwise performance of the unit
may be impaired.
The range of logs that you can download to the web interface works in groups. Therefore you may see
Download X to Y as XML
and Y will not increase even though the log is filling up. When a threshold
is reached, then Y increases. However, you always have the option to download the full log with
Download as XML
.
In addition the web interface displays a maximum of 20 pages. If the log includes more events than
can be displayed on those pages, the more recent events are displayed. Therefore you may see
Download X to Y as XML
where X keeps increasing when the page is refreshed. Again you can
download the full log with
Download as XML
.
To clear the CDR log, click
Delete X to Y
. This will permanently remove Call Detail Records X to Y.
Due to the way the CDR log works, it may not be possible to delete all records; the button name
indicates which records can be deleted. For example, if you delete the 0-399 entries, then the 400th
entry appears as the first entry in this page, even if you download the full log. The download button
would then show that you can download for example 400-674 (if 674 is the maximum number of
entries in the log) and the delete button will be greyed out again (because it is only available when a
certain number of entries are in the log).
To avoid duplicate entries when you download repeatedly, each time delete the entries that you have
just downloaded.