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Cisco ASR 1000 Series Aggregation Services Routers Software Configuration Guide
OL-16506-10
Chapter 7 Configuring Call Home
Message Contents
Server ID
If the message is generated from the fabric switch, this is the
unique device identifier (UDI) of the switch.
The format is
type
@
Sid
@
serial.
•
type
is the product model number from backplane
IDPROM.
•
@
is a separator character.
•
Sid
is C, identifying the serial ID as a chassis serial
number.
•
serial
is the number identified by the Sid field.
Example: ASR1006@C@FOX105101DH
For long text message only
Message description Short text describing the error.
CallHome/MessageDescription
Device name
Node that experienced the event. This is the host name of the
device.
CallHome/CustomerData/
SystemInfo/NameName
Contact name
Name of person to contact for issues associated with the
node experiencing the event.
CallHome/CustomerData/
SystemInfo/Contact
Contact e-mail
E-mail address of person identified as contact for this unit.
CallHome/CustomerData/
SystemInfo/ContactEmail
Contact phone
number
Phone number of the person identified as the contact for this
unit.
CallHome/CustomerData/
SystemInfo/ContactPhoneNumber
Street address
Optional field containing street address for RMA part
shipments associated with this unit.
CallHome/CustomerData/
SystemInfo/StreetAddress
Model name
Model name of the router. This is the “specific model as part
of a product family name.
CallHome/Device/Cisco_Chassis/
Model
Serial number
Chassis serial number of the unit.
CallHome/Device/Cisco_Chassis/
SerialNumber
Chassis part number Top assembly number of the chassis.
CallHome/Device/Cisco_Chassis/
AdditionalInformation/AD@name=
“PartNumber”
System object ID
System Object ID that uniquely identifies the system.
CallHome/Device/Cisco_Chassis/
AdditionalInformation/AD@name=
“sysObjectID”
System description
System description for the managed element.
CallHome/Device/Cisco_Chassis/
AdditionalInformation/AD@name=
“sysDescr”
Fields specific to a particular alert group message are inserted here.
The following fields may be repeated if multiple CLI commands are executed for this alert group.
Command output
name
The exact name of the issued CLI command.
/aml/Attachments/Attachment/Name
Attachment type
Attachment type. Usually “inline”.
/aml/Attachments/Attachment@type
Table 7-5
Common Fields for All Long Text and XML Messages (continued)
Data Item
(Plain Text and XML)
Description
(Plain Text and XML)
MML Tag
(XML Only)