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Cisco ASR 1000 Series Aggregation Services Routers Software Configuration Guide
OL-16506-10
Chapter 7 Configuring Call Home
How to Configure Call Home
To submit a request for analysis and report information from the Cisco Output Interpreter tool, complete
the following steps:
SUMMARY STEPS
1.
call-home request output-analysis “
show-command
”
[
profile
name
] [
ccoid
user-id
]
2.
call-home request
{
config-sanity
|
bugs-list
|
command-reference
|
product-advisory
} [
profile
name
] [
ccoid
user-id
]
DETAILED STEPS
Example
The following example shows a request for analysis of a user-specified
show
command:
Router#
call-home request output-analysis "show diag" profile TG
Sending the Output of a Command to Cisco or an E-Mail Address
You can use the
call-home send
command to execute a CLI command and e-mail the command output
to Cisco or to an e-mail address that you specify.
Note the following guidelines when sending the output of a command:
•
The specified CLI command can be any run command, including commands for all modules. The
command must be contained in quotes (“”).
•
If an e-mail address is specified, the command output is sent to that address. If no e-mail address is
specified, the output is sent to the Cisco TAC ([email protected]). The e-mail is sent in long text
format with the service number, if specified, in the subject line.
•
The service number is required only if no e-mail address is specified, or if a Cisco TAC e-mail
address is specified.
Command or Action
Purpose
Step 1
call-home request output-analysis
“
show-command
”
[
profile
name
] [
ccoid
user-id
]
Example:
Router#
call-home request output-analysis “show
diag” profile TG
Sends the output of the specified
show
command for
analysis. The
show
command must be contained in quotes
(“”).
Step 2
call-home request
{
config-sanity
|
bugs-list
|
command-reference
|
product-advisory
}
[
profile
name
] [
ccoid
user-id
]
Example:
Router#
call-home request config-sanity profile
TG
Sends the output of a predetermined set of commands, such
as the
show running-config all
and
show version
commands, for analysis. In addition, the
call home request
product-advisory
subcommand includes all inventory alert
group commands. The keyword specified after the
call-home
request
command specifies the type of report
requested.
